Tours and Tickets

Hard Rock Cafe Chicago provided by Hard Rock Cafe Chicago

Hard Rock Cafe Chicago
3.5
Book in advance
from
£27.05
per adult
Reserve now & pay later: Save your spot free of charge with flexible booking.
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
Tour snapshot
Duration:
2h
Taking Covid-19 safety measures
Group size:
9
Wheelchair accessible
Free cancellation
  • Duration:
    2h
  • Taking Covid-19 safety measures
  • Group size:
    9
  • Wheelchair accessible
  • Free cancellation
About
Know before you go
  • Duration: 2h
  • Instant confirmation
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
What to expect
Know before you go
  • Duration: 2h
  • Instant confirmation
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
What to expect
Need help booking?
Call the number below and use the product code: 8870P5
Important information
Inclusions
  • Preferred seating
  • One meal per person based on menu selected
  • Beverage: choice of soft drink, coffee or tea
  • Gratuities
  • All Taxes
Exclusions
  • Hotel pickup and drop-off
  • Alcoholic drinks (available to purchase)
  • Additional menu items outside the selected menu
Duration
2h
Departure details
  • Hard Rock Cafe, 63 W Ontario St, Chicago, IL 60654, USA
Additional information
  • Confirmation will be received at time of booking
  • Lil Rocker menu (ages 0-10) is available for purchase direct from Hard Rock Cafe on the day
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Infant seats available
  • Most travellers can participate
  • This tour/activity will have a maximum of 9 travellers
Inclusions
  • Preferred seating
  • One meal per person based on menu selected
  • Beverage: choice of soft drink, coffee or tea
  • Gratuities
  • All Taxes
Exclusions
  • Hotel pickup and drop-off
  • Alcoholic drinks (available to purchase)
  • Additional menu items outside the selected menu
Departure details
  • Hard Rock Cafe, 63 W Ontario St, Chicago, IL 60654, USA
Duration
2h
Return details
  • Returns to original departure point
Additional information
  • Confirmation will be received at time of booking
  • Lil Rocker menu (ages 0-10) is available for purchase direct from Hard Rock Cafe on the day
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Infant seats available
  • Most travellers can participate
  • This tour/activity will have a maximum of 9 travellers
Travel safe during COVID-19
Last updated: 3 Jul 2020
A note from Hard Rock Cafe Chicago
Hard Rock properties take the health and safety of our team and guests extremely seriously. In compliance with recommendations from local health officials, the Hard Rock Cafes have implemented these safety & hygiene policies to keep you safe.
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitised high-traffic areas
  • Temperature checks for tour participants upon arrival
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitised high-traffic areas
  • Temperature checks for tour participants upon arrival
  • Guides required to regularly wash hands
  • Hand sanitiser available to travellers and staff
  • Contactless payment for gratuities and add-ons
  • Face masks required for guides in public areas
  • Gear/equipment sanitised between use
  • Face masks required for travellers in public areas
  • Social distancing enforced throughout experience
  • Face masks provided for travellers
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
17 reviews
Excellent
6
Very good
4
Average
3
Poor
2
Terrible
2

This is one of the best Hard Rocks that I’ve ever been to.
Great shop, great beer, great rock memorabilia, and the staff are great.
I strongly recommend a visit when you visit Chicago!
Written 4 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dec 2021 • Family
Great music choices which makes the atmosphere fun. A little too close to other tables for comfort during covid times. I always appreciate a place with gluten free buns. My daughter got the kids chicken fingers but didn’t like them….I could see why. The outside was super crunchy. Our seasoned fries were barely seasoned. But it was fine. It’s Hard Rock…not some fine dining. One of the cheaper places we went in downtown Chicago.
Written 30 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

The Hard Rock Cafe Chicago can't be missed owing to the giant illuminated guitar on the corner of West Ontario Street.

We visited on a Monday evening and sadly missed the Happy Hour (4pm-7pm) as we had had a busy day exploring Chicago but as we arrived for our 7:45pm table reservation we found the restaurant to be fairly quiet - better safe than sorry! We were given a very warm welcome and were led to a window table with a good view of the illuminated guitar.

Our server was very friendly, interested in our story and gave us all the attention we needed. She had worked all around the USA including Honolulu, a place she clearly loved.

To get us started we ordered a pint of draft Budweiser and two pints of draft Bud Light ($5.25 each) and these were served with complimentary glasses of iced water. The drinks menu was pretty comprehensive.

Having over indulged at a Hard Rock Cafe before, we hesitated on what food to order and decided to have an appetizer to share between our party of three. We went for the Jumbo Combo and it arrived swiftly with a selection of onions rings, spring rolls, battered chicken goujons, sticky BBQ buffalo wings, bruschetta topped with diced tomato and parmesan cheese and a range of dips ($20.95). The portion was adequate for us and didn't overly fill us - at least that is what we thought until the entree arrived!

For our main course we chose:

Twisted mac and cheese ($18.50), served with grilled chicken and garlic bread;

Beef fajitas ($20.95), served sizzling to the table with a sliced steak, warm wraps, fillings including guacamole. Oddly, we had noticed that the guacamole came with an additional charge if ordered with nachos for an appetizer, but not for this entree dish; and

The Local Legend Burger ($16.95). This had a very vague description in the menu as each burger is personalised to each Hard Rock Cafe. I asked for the "lo-cal" burger and the server thought I was asking for a low calorie burger (British accent must have thrown her). Once she knew what I meant, she said she would surprise me with it and hinted "It is very Chicago!" The burger arrived open topped, with both halves made up to be like a pizza. A pizza and burger in one! Flavours were intense and the portion size was hefty. The customary fries were tasty, crispy but sadly too salty.

We should have known we couldn't finish the portions and ended up taking our leftover food back to the hotel. Clearly our eyes are bigger than our bellies!

The check duly arrived and was as follows:
Food and drink $93.10
Tax $10.71
Total $103.81

The recommended gratuities were 20% ($18.62) or 18% ($16.76) and we had no issues with paying the higher amount.

Our two hour visit was over before we knew it and we perused the musical artifacts and memorabilia around the restaurant before we left. A highlight for us was the 19th century music box owned by Elvis Presley. Incidentally our next visit to Hard Rock Cafe is in Memphis, Tennessee, next week!
Written 30 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jul 2020
For starters, due to Covid, they were working on reduced hours but they still allowed reservations with the latest time being 9 pm. Here's where the problems began. We made a reservation on Open Table for 9 pm. W e got there and was seated. We were approached by the waiter who proceeded to tell us they close at 9. Well sir that's a problem because this location accepted a 9 pm reservation. He had an attitude and told us "well it even says it on Google" which didn't matter considering that there were reservations still being accepted. He rushed our drink orders because of the time and we told him, we were waiting on another person to arrive he said ok. When the other person arrived, the doors were locked and they couldn't get it so we opened the door ourselves to let her in. The service was horrible and I have never in my life been rushed like that when it wasn't our fault they accepted our reservation but decided to close at 9 on a Saturday night. I'll never return.
Written 25 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Feb 2020 • Family
We ❤️ visiting Hard Rock cafes as we travel or vacation, BUT this one was by far the worst!!!
Server seemed annoyed (he did have a trainiee). Would only offer refills on our alcoholic drinks. Had to get the trainiee to bring us Waters and sodas My son's order of salmon, potatoes, and greenbean was ice(I'm not kidding) cold. He was so hungry he still ate it. My daughter and I split the fajatas for two (steak & shrimp) we were only able to two small tacos from the lack of meat: all veggies were raw.

We went on a Saturday night just before 5.30 we were one of three tables they had.

Extremely Disappointed!! 😭😭😭
Written 1 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChicagoGM
GenieG568- I appreciate your feedback and I apologize for your recent experience. As you know, we take great pride in delivering a great dining experience to each and every guest. We clearly did not deliver on that promise during this visit. I would like to discuss this further in detail. Do you remember the name of your server? Did a manager stop by your table? Feel free to email me directly at chicago.gm@hardrock.com
Written 7 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mar 2020 • Couples
Food was great but not as great as our server, Jose! He was very knowledgable on the franchise and area.Definately recommended coming here and sitting in Jose's section!
Written 2 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChicagoGM
Wow, great shout out 73Tamika. I will share with him and the team. We do hope to see you all again.
Written 5 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jul 2019 • Couples
This is my fifth Hard Rock visit. The food and cocktails were amazing as always. The server we had was great! The greater that sat us was rather rude and must have been having a bad day? I doubt they would allow that regularly as I’ve always been greeted with a smile prior by every greeter for every visit prior. That sorta killed the vibe, but the Bloody Mary made up for it.
Written 28 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sep 2019 • Family
We visited the Hard Rock Cafe in Chicago recently. As you might imagine, We were excited to visit one we've never been to before. What we found was a cookie-cutter Hard Rock with no personality of it's own. Not that it was bad, it was just kinda there and that's about it. Food is typical. Souvineirs are typical. Stop in long enough to buy a shirt or pin for your collection, but tell the taxi driver to just stand by. You won't be in there long. The Hard Rock Cafe company seems to have lost it's edge. Instead of being unique and exciting, this one, as most, are just blah. That's about it. Go if you want or not. It won't make much difference in your life.
Written 23 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jun 2019 • Friends
We arrived at 4:30 on a Monday afternoon. Despite having only 4 other tables of people other than our group of 4, the service was painfully slow. After waiting for 10 minutes for the first round of drinks, our server came back empty-handed and said we would be getting a new server. 10 minutes later the new server arrived, asked us to repeat the order, then finally showed up another 10 minutes later, with one wrong drink. It's not that hard, folks...
Written 27 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

As can be seen from my reviews, we have been to many many Hard Rock Cafes around the world and as we were flying out of Chicago we planned this one as well.

The staff were very friendly both in the rock shop and the cafe but the design was so great being a round hard rock building using so many glass blocks - it made it look Art Deco in a way.

The staff didn’t know about the happy hour drinks which was weird as the barman stated one thing and the waiters another do this needs improving.

All in all though a great hard rock but nite that there is effectively no parking as it costs $15 to park there - this should be refunded to hard rock customers in my opinion - we walked from the train

Written 22 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 13
About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Hard Rock Cafe Chicago
Freddy Z
Freddy Z
00
Excellent COVID-19 Cleaning and Customer to Hard Rock Employee Safety
First time in the USA that I been in a restaurant during our Pandemic where I am asked to.put on my mask when the s
Mikeb666
Mikeb666
00
Ok
Love going to HR , the food as always was on point as was the service. However this HR seems to be put together che
badmintontim
badmintontim
00
Great Architectural Buiding
This Hard Rock is round with glass blocks which is so unseals but gives the building such character and brings so m
allisonl412
allisonl412
00
Always a good place
Food was good. Wasn’t busy it all. You can never go wrong with eating here.. hostess moved st the pace of a snai
JChambersx
JChambersx
00
So so
The typical hard rock, okay restaurant and mediocre food. Nothing special and can easily be missed, there are far b
horsfield2890
horsfield2890
00
Rock On, Dude!
We’d originally booked for a different night, which was cancelled by the venue. However, we rearranged the booking
DoctorVio
DoctorVio
00
Great bar
Having visited the N.Y and Las Vegas Hard rock cafe's on recent U.S holidays, this was a must for us. The service w
kathyd_March2017
kathyd_March2017
00
Got to be done - Hard Rock Cafe experience
Great food, great service, great atmosphere, great experience. The staff were extremely helpful - we were going of
MaSgaggero
MaSgaggero
00
Good food, nothing special.
Been here for lunch, had to wait a little bit "too much". The service was good, too slow. The People are all really
dwmelec
dwmelec
00
yum
great spot for a bit of nostalgia, good food and beer, we headed in for burgers at lunch and enjoyed generous porti
CristianaMB_2013
CristianaMB_2013
00
Good food, but small size
I really enjoyed the drink and the food, but the amount of food was too small, I was expecting more than I got.
stevejo2015
stevejo2015
00
The good, the bad and the go f*** yourself!!
Came to Chicago for Christmas and needed to find dinner. Emailed the hard rock and received great response from the
antperazzo
antperazzo
00
a good spot with a slow service
It is difficult to judge a place that is basically a chain. This being said, I think there are differences among di
Larry W
Larry W
00
HARD ROCK CAFE CHICAGO ROCKS!!!
I have been to Hard Rock Cafe Chicago before, but las night (10/24/2018) was special, due to a Company Outing. The
Ray B
Ray B
00
Quick Dinner before Blackhawks Game
Needed quick & easy dinner before heading out to watch Blackhawks (home game). Had great dinner & nice atmosphere.
Frequently Asked Questions about Hard Rock Cafe Chicago

Hard Rock Cafe Chicago price starts from £26.79. Discover and book Hard Rock Cafe Chicago on Tripadvisor

Hard Rock Cafe Chicago cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book Hard Rock Cafe Chicago on Tripadvisor

Hard Rock Cafe Chicago is hosted by Hard Rock Cafe Chicago. Read reviews, discover additonal experiences or contact Hard Rock Cafe Chicago on Tripadvisor. Discover and book Hard Rock Cafe Chicago on Tripadvisor

On average, this experience will take approximately 2h. Discover and book Hard Rock Cafe Chicago on Tripadvisor