Chacchoben Mayan Ruins from Costa Maya
4.5
Chacchoben Mayan Ruins from Costa Maya
By Toucan Tours
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About
Lowest price guaranteeReserve now & pay laterFree cancellation
Ages 0-80, max of 50 per group
Duration: 4h
Start time: Check availability
Mobile ticket
Live guide: English, Spanish
More
- Air-conditioned vehicle
- Travel Insurance
- Bottled water
- At the time of your check in you have a complimentary drink which can be: a beer, a soda or a shot of tequila (these only at check in) and bottles of water (unlimited).
- Licensed Tour Guide
- After the ruins, an additional 90 minutes on Mahahual beach with the facilities included (optional)
- Entry/Admission - Zona Arqueologica De Chaachoben
What's not included- Gratuities
- Start:Traveller pickup offered.
- Av. P.Âş del Puerto 1286, 77976 Mahahual, Q.R., MexicoAfter disembarking your ship proceed to find the main exit. There we have transportation with our logo on them and one of our drivers can take you to our office. Oh, if you like, you can go directly to our office. We are located one block from the port exit on the left side of the Mayan temple.
Pickup details- Our excursions start 30 minutes or an hour after your ship docks. The meeting point is in the parking lot of the port, where the yellow taxis and red golf carts are located. There we have transportation with our logo(Toucan Tours) on them and one of our drivers can take you directly to our office. Our office is located one block from the port exit on the left side of the Mayan temple. Our waiting time after your check in is 15 to 25 minutes to leave for your tour.
Port pickup offeredDuring checkout you will be able to select from the list of included ports.- Costa Maya | Cruise Port, Av. P.Âş del Puerto, 77976 Mahahual, Q.R., Mexico
End:This activity ends back at the meeting point. - Not wheelchair accessible
- Infant seats available
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 247263P1- Confirmation will be received at time of booking
- Not recommended for travellers with back problems
- No heart problems or other serious medical conditions
- Travellers should have a moderate physical fitness level
- Wear comfortable clothing and footwear. Consider bringing along sunblock and insect repellent.
- no hay acceso para scotters
- This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
- This tour/activity will have a maximum of 50 travellers
- For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 247263P1
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About the operator
Don’t take it from us – here’s what people have to say about this operator:
- katie-alli0 contributionsChachoban Mayan ruin and Seven Colors Lagoon tourWe got lucky and have Marcella driving us four around all day in her SUV. Marcella is super nice and pleasant. She is a good driver and her car is spotless. We spend an hour at Chachoban with Carlos as our tour guide. He is very knowledgeable about the Mayans. Then we drove to a hotel/restaurant by the seven colors lagoon. We are fed a good lunch and two drinks (soft drinks or beer). They had a few kayaks and swings on the lagoon. Lagoon is great to swim in. Next time maybe we will do a boat tour of the lagoon.Written 29 November 2024
- vincentnP2453HK0 contributionsFriendly, trustworthyWe were looking for a beach to go to at Puerto Costa Maya after disembark from cruise. We approached them and TBH was a bit worried about the trustworthiness. Our worry was unfound and soon at ease relaxin at the beach. Would recommend them, they are friendly and patient with our questions.Written 30 September 2024
- andreahZ3514MC0 contributionsMust do on your cruise!Amazing experience. So fun and perfect for a group activity. Loved out your guide Adela! Highly recommend and make sure you tip these lovely people well!Written 25 June 2024
- X3810SNallisonl0 contributionsReview of Costa Maya Tucan ToursExcellent service from Huitz our driver. We took a chance on a tour that didn't go through the cruise line and didn't regret it. He showed us the real Costa Maya. Thanks for adding to our memories ❤️Written 22 May 2024
- Fabio T0 contributionsStrongly recommendedAmazing trip and service. Our guide was really kind and prepared. Very professionally and on time. Strongly recommended!Written 2 May 2024
- mdscot20 contributionsGreat, but skip the lunchThis tour was excellent and informative. Juan Carlos and his team did a wonderful job. The ruins were beautiful to see, and the history is astounding. We wish we would have had more time at the beach and lunch. If we ever did this trip again, we would probably skip the lunch included part and get our own meal.Written 18 March 2024
- TikiBahr0 contributionsGreat ExperienceWe really liked this excursion off our cruise. It was about 4 hours long but we got to see some rich Mayan history and our guide Francisco had so much passion for his history!Written 12 March 2024
- Kenzie S0 contributionsRuinsCarlos and Victor were very fun and kind. Driving was safe, and the tour of the ruins was small and a very good size. The beach was beautiful.Written 11 March 2024
- 188gitak0 contributionsWonderful day of History and BeachWe booked this tour thru Shoreexcusioneer.com. Toucan Tours was the local company they hooked us up with. We had a fabulous time!! They took great care of us and were very friendly, knowledgeable and got us back and forth to the ship with no issues at all. Our tour guides were great and the bus ride to the Myan Ruins was enjoyable. Loved that we stopped on the way back and were able to buy some fresh pineapple and mango to enjoy eating on the ride. Love helping to support the locals that way! The beach part of the tour was an added bonus and we really enjoyed our lunch and drinks there too. The service was very good!!! Definitley recommend this tour.Written 2 March 2024
- cheerfulkimberly0 contributionsExcellent Service!We scheduled the Chacchoben Ruins, beach break and lunch tour. Carlos was an excellent guide and very knowledgeable and informative. When we got to the beach, our group of four was the only one who had scheduled the lunch. This would have left no time for us at the beach. Carlos arranged for us to get a taxi back to the port when we were done at the beach. We were very pleased that they gave us the tour we had planned for.Written 5 February 2024
- P701PCambers0 contributionsBeautiful day!Such an amazing experience! The ruins were beautiful and Carlos was very knowledgeable about the history. He was funny and entertaining! We had authentic empanadas on the way back to port and they were amazing! I wish we would have had more time on the beach but overall it was a great day! Thank you Ernesto and Carlos!Written 21 January 2024
- 779gabbyf0 contributionsGreat Family Experience.Our trip to the Mayan Ruins was amazing. It was just me (Mom) and my three boys. We all loved the experience. Carlos was excellent! He was friendly, fun, very informative, and my kids loved him. The beach break was really nice also. Beautiful beach and great service. Definitely book!Written 19 January 2024
- Jacqueline A0 contributionsFUN ATV EXPERIENCEWas a fun experience! It was a memorable experience for my teenager son as it was his first time driving an ATV by himself. The open bar was excellent, Faris made the lunch experience a good one!Written 6 January 2024
- 95brookel0 contributionsNEVER AGAINNEVER booking with Toucan tours again. I was with my 3 younger kids. We went to the maya ruins and then the beach for lunch. They told us to meet back at the bus around 2:40pm. We showed up at 2:40 and the bus was no where to be found. I went back to the restaurant and they told me they left cause we were late. Let me also add at the Maya ruins we waited for several people who were over 15 minutes late. They offered me absolutely no help and told me I would have to catch a taxi to get back to my cruise ship.Written 3 January 2024
- theresabR2691KQ0 contributionsFamily visit to ChacchobenOur tour to Chacchoben (Mayan ruins) was pleasant. First, Juan Carlos our tour guide, was friendly, attentive, made sure we were comfortable the entire trip, and shared details about Mayan culture and history. His presentation made the ride feel short. He offered to take pictures of our group at the ruins and went out of his way to help when I could not find my cellphone. Having Juan Carlos as our guide made the trip excellent! Our driver, Reynaldo was also friendly and his driving was very good. Upon check-in the company (Toucan Tours) offered us drinks (water/soda and beer for adults) and offered plenty of cold water bottles in the van on the way to the ruins. Our family arrived via cruise ship. The only suggestion I have is that the company have a staff member closer to the port exit so that newcomers to Costa Maya know where to go to find the company office. I had to ask two individuals for directions since the address offered in booking details was not coming up via Google or Apple maps. Though once we arrived check-in was quick and staff were friendly.Written 25 December 2023
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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4.5
318 reviews
Excellent
269
Very good
28
Average
7
Poor
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Terrible
8
Guy_in_Mesa
Mesa, AZ136 contributions
Dec 2021
Our tour guide, Carlos, was knowledgeable about the surrounding area and the Chacchoben Mayan Ruins. It was a short 10 minute walk to the Toucan Tours office/meeting point. After a 50 minute drive with 8 other people in a modern van, we arrived at the ruins. You had time for a bathroom break and then the tour began. Carlos provided a lot of information about the ruins and was always looking out for the group to make sure no one wandered too far. We were never rushed and were able to take our time and explore as needed
On the way back, we stopped at a roadside empanada food stand and had some fantastic chicken empanadas freshly made right in front of you for only $1 for each empanada. Carlos stated this is the best empanadas in the area and he was not wrong about that.
I would highly recommend this tour with Toucan Tours.
On the way back, we stopped at a roadside empanada food stand and had some fantastic chicken empanadas freshly made right in front of you for only $1 for each empanada. Carlos stated this is the best empanadas in the area and he was not wrong about that.
I would highly recommend this tour with Toucan Tours.
Written 29 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for these kind words and the recommendation; we are glad you thoroughly enjoyed your tour and sharing your experience with others!
Written 30 December 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MaryAnn G
Des Moines, IA30 contributions
Nov 2021
We found this tour online because we generally prefer to choose tours that are not affiliated with the cruise line. Booking was easy and safe, and when we were able to make full cash payment upon arrival.
The meeting place was not quite easy to find, but THEY found US as we were walking down the boulevard.
Water was offered upon arrival, the wait for our tour bus wasn't long, and the guide was hospitable, friendly, and well informed.
On the way to the ruins, we were able to stop at a roadside fruit stand and purchase the amazing Caribbean fruits that aren't available in the Midwest.
Our 18 y/o grandson was the one who requested a Mayan tour; otherwise, we may not have had this great experience. Our tour guide took a lot of time answering our curious grandson's questions, made sure the whole experience was safe (by alerting us to NOT stand under the tree where the monkey's might poo on us, and also making sure our climb up one of the temples was slow and steady.)
We were touring with another family of three (adults) who were Mexican, which is another reason to book a tour on the Costa Mayan economy. The excursion felt more like an immersion into the culture.
After the ruin tour, we opted out of the beach and chose to join our new friends in Costa Maya at a local restaurant. Again, something that can be done on a whim because the tour was so intimate. Loved this excursion. Not too long, not too short, and definitely personalized to our liking!
The meeting place was not quite easy to find, but THEY found US as we were walking down the boulevard.
Water was offered upon arrival, the wait for our tour bus wasn't long, and the guide was hospitable, friendly, and well informed.
On the way to the ruins, we were able to stop at a roadside fruit stand and purchase the amazing Caribbean fruits that aren't available in the Midwest.
Our 18 y/o grandson was the one who requested a Mayan tour; otherwise, we may not have had this great experience. Our tour guide took a lot of time answering our curious grandson's questions, made sure the whole experience was safe (by alerting us to NOT stand under the tree where the monkey's might poo on us, and also making sure our climb up one of the temples was slow and steady.)
We were touring with another family of three (adults) who were Mexican, which is another reason to book a tour on the Costa Mayan economy. The excursion felt more like an immersion into the culture.
After the ruin tour, we opted out of the beach and chose to join our new friends in Costa Maya at a local restaurant. Again, something that can be done on a whim because the tour was so intimate. Loved this excursion. Not too long, not too short, and definitely personalized to our liking!
Written 9 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are pleased y´all had a great time and enjoyed your tour. We very much appreciate your kind words. You´re welcome anytime. Thank you!
Written 10 November 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandy
Houston, TX6 contributions
Jun 2023 • Family
The excursion was pretty cool. Little time consuming but over all great experience. (If you want to visit local beaches I wouldn't recommend this excursion due to the time of excursion which leaves you with very little time to spend on a beach). Our tour guide Carlos taught us some pretty interesting Mayan history on our way to the ruins and showed us illustrations of the history he was teaching us about. The ruins were nice and we had plenty of time to take pictures. We even saw some spider monkeys in the trees! The van was spacious and air conditioning worked fine. Carlos stopped at a local restaurant so we can taste one of Costa Mayas native food Empanadas! Not only were they good but they were big! I did this excursion with a 1 yr old and 12 yr old and my husband. It gets hot so take sun block, caps, and maybe a ringed towel to cool off.
Written 24 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello good mornig Sandy. Thank you so much for your review. We are happy to hear that you enjoyed your tour with us. We do our best to ensure that your experience with us is a memorable one. We look forward to having you back soon. Thank you.
Written 3 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tim D
Manistee, MI10 contributions
Feb 2023 • Couples
We, a group of six booked the toor several months before the cruise. When booking, it said that you must book a minimum of four, so as a group of six, we thought we’d be comfortable, especially since two members of our group had some physical limitations (we explained this upon arrival). Once we arrived and paid the balance (total of $600), they tried to put six of us in an old minivan. When we saw this, two members with limitations told them they could not go, as they could not physically get in and out of the old minivan. They said no problem, as they have large vans. While waiting, a woman (Carla) was running around yelling in Spanish. She didn’t realize that members of our group spoke Spanish and heard her telling the staff that “They are a problem”. A short time later a larger van showed up, but they allowed six others to board first, taking up the front of the van. So this left
Is again with a van that would not allow our handicapped group members to get in and out of the van. At this time we voiced our concern again with “Eva” who was a manager and just asked for our money back. She apologized and returned our money. We also told her about what Carla was telling and she told us that she was the General Manager, which was shocking to us. We then went back to the port and booked a taxi (ver large van) for the exact tour that we were taking with Toucan Tours, and at half the cost that Toucan was going to charge us. The driver we had was absolutely amazing and we had a great tour.
Is again with a van that would not allow our handicapped group members to get in and out of the van. At this time we voiced our concern again with “Eva” who was a manager and just asked for our money back. She apologized and returned our money. We also told her about what Carla was telling and she told us that she was the General Manager, which was shocking to us. We then went back to the port and booked a taxi (ver large van) for the exact tour that we were taking with Toucan Tours, and at half the cost that Toucan was going to charge us. The driver we had was absolutely amazing and we had a great tour.
Written 9 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vonnadawn
Denver, CO96 contributions
May 2022
Let me start by saying I often submit reviews (this platform and others) and aim to be objective in them (pros and cons). It's rare that I have a "terrible" experience. This excursion didn't qualify as terrible but it definitely meets the definition of "poor". And not because of the Ruins. No, no...it rates poorly because of the tour company.
In summary, after being delayed 20 minutes departure on the van, we were taken to the wrong excursion. After being brought back to the field office, we had to wait to talk to a rep (Eva) because she was in a yelling match with the family of 10 whose excursion reservation was also screwed up. Once she got to us and I explained that we were taken to the wrong place she responded with "Well, it was just a mistake". Ok, fine...I get mistakes, they happen. But how long to get me where I was supposed to be an hour ago?? She goes off-script by responding to the spokesperson for the other family and the yelling match begins anew.
Finally, Eva tells me she's found a driver to take me to the ruins and that I should understand that "it's just a mistake". Several times she suggested I just take a refund and forego the entire excursion. "I can just give you your money back and you don't have to go anywhere today." When I declined, indicating the entire point of my day was to see the Ruins she responds with "No, you're not going anywhere I'll just refund you and you can go back to the dock."
She softened a bit, after once again, yelling at the other group. A driver showed up and we got situated in what turned out to be a rickety old Dodge that someone filled up with cigarette smoke prior to our departure. Upon arrival at the Ruins we were told we had less than an hour to explore. Our driver set off on a jog to find a guide to "show us around a bit". The Ruins guide was great...very friendly and gave us a bit of history before we had to rush out. Unfortunately, his original group suffered when he had to go back with us to sites they'd already been to. Sadly, we were rushed through the Ruins and didn't get to truly see/enjoy them. After an hour's drive back we were shuttled back to the dock unceremoniously.
All in all, the Ruins themselves are worth seeing from the little bit I got to see.
Toucan Tours on the other hand?? Save your time, money, and frustration. Too many other companies that you can do business with that will likely appreciate your business. Unless of course you're in the mood for ringside seats to a verbal boxing match with Eva in one corner.
In summary, after being delayed 20 minutes departure on the van, we were taken to the wrong excursion. After being brought back to the field office, we had to wait to talk to a rep (Eva) because she was in a yelling match with the family of 10 whose excursion reservation was also screwed up. Once she got to us and I explained that we were taken to the wrong place she responded with "Well, it was just a mistake". Ok, fine...I get mistakes, they happen. But how long to get me where I was supposed to be an hour ago?? She goes off-script by responding to the spokesperson for the other family and the yelling match begins anew.
Finally, Eva tells me she's found a driver to take me to the ruins and that I should understand that "it's just a mistake". Several times she suggested I just take a refund and forego the entire excursion. "I can just give you your money back and you don't have to go anywhere today." When I declined, indicating the entire point of my day was to see the Ruins she responds with "No, you're not going anywhere I'll just refund you and you can go back to the dock."
She softened a bit, after once again, yelling at the other group. A driver showed up and we got situated in what turned out to be a rickety old Dodge that someone filled up with cigarette smoke prior to our departure. Upon arrival at the Ruins we were told we had less than an hour to explore. Our driver set off on a jog to find a guide to "show us around a bit". The Ruins guide was great...very friendly and gave us a bit of history before we had to rush out. Unfortunately, his original group suffered when he had to go back with us to sites they'd already been to. Sadly, we were rushed through the Ruins and didn't get to truly see/enjoy them. After an hour's drive back we were shuttled back to the dock unceremoniously.
All in all, the Ruins themselves are worth seeing from the little bit I got to see.
Toucan Tours on the other hand?? Save your time, money, and frustration. Too many other companies that you can do business with that will likely appreciate your business. Unless of course you're in the mood for ringside seats to a verbal boxing match with Eva in one corner.
Written 16 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, while we appreciate and respect each and every opinion there´s always two sides of the story. Indeed you were mistakenly took to the beach. Unfortunately upon your return to the main office we were having an issue with some very boisterous guests who in retailiation turned to you to make aweful comments to cause uproar. On our behalf you were approached and apologized for our mistake. We even pleaded to you not to heed their words and that we will still offer our services to you but you got carried away by whatever you were told and yourself got enraged and started to throw words; it was at that time that you were told you can get a refund if its your request. On the other hand your husband all calm and serene asked if it´d be long before you depart for your excursion to which you were responded within 5 minutes and so was it. It has always been our aim to render our guests with our utmost best but unfortunately we cannot please everybody. Thank you.
Written 17 May 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheila M
1 contribution
Sept 2024 • Couples
My husband and I had the best time on this excursion. Carlos was such a great tour guide. Very knowledgeable in the Mayan culture and extremely personable. Also for those concerned about speaking Spanish, his English is wonderful. After the tour we stopped at this little road side shop that sells fresh mango, pineapple and dragon fruit. We also stopped at another shop where Carlos bought spicy peanuts for us to try. All in all we had a wonderful time so i definitely recommend booking through Toucan Tours, you’ll save money and small crowd sizes as opposed through cruise line.
Written 17 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are glad to hear you had a great experience with us, thank you.!!
Written 26 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carlos L
2 contributions
Dec 2024 • Family
We visited Chacchoben Mayan Ruins with Toucan Tours. Gabriella, Eliseo (Chino), and Manuel were our guides. The tour liaison was right outside the port, and we waited approximately ten minutes at the Toucan Tours Office (very close to the port) until the rest of our group arrived. They offered drinks (water, beer, etc...) to everyone. The trip to the ruins was one hour long (two hour total travel time), and we rode in an air conditioned coach bus with cushion seats. The guides provided us information regarding the area during the trip, to include answering any questions about Mexico in general. The ruins were a lot of fun (for sightseeing), and well worth the cost of the trip. Temperature was pleasant (70's-80's) but still worked up a sweat walking around the jungle. The walking was moderate, and the stairs and any other elevations were very reasonable. An elderly couple traversed the tour just fine, but they seemed to be in excellent shape, regardless of their age. The guides stuck with us during the tour, and gave loads of background information that was helpful to understanding the ruins. The gift shop was cash only during our trip and the few items we saw were pricey. The guides offered the opportunity to visit the Mahahual Beach area after the bus ride back which is only ten minutes from the port. We did not do the beach, so we were dropped off at the port right after the visit to the ruins and one hour bus ride. Would recommend for a nice history lesson about the area in Mexico and Mayan Ruins. We had plenty of time to visit some of the shops back in port before having to board our ship.
Written 6 December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are very happy to hear you enjoyed your tour with us. We try our best to make
everyones experience hear at Costa Maya a memorable one.
Written 8 December 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kirsti W
6 contributions
Apr 2023
What a great experience. I was nervous, because this was our first time doing an excursion from cruising not with our cruise line. But Toucan Tours did a fabulous job! From our port, we just followed signs to the port exit which weaved through the shops. Just outside the port, there was a representative there to greet us and drive us to where everyone else was! So we didn't have to walk to it like we were told we would have to when we received our confirmation email after booking. The van was air conditioned. Our guide and driver were phenomenal, but I cannot remember their names. Our guide spoke perfect English and during the 45 minute drive to the ruins, the discussed the culture, wildlife, foliage, and all sorts of relative fun facts. We even made a pit stop beside a graveyard to see the elaborate graves. The walking tour was way better than we expected. They provided bottles of cold water and there were restrooms at Chocchoben. We saw many temples are were able to climb up a little ways on each of them. We were taught about the strangler trees, the Chicklee trees that gum is/was made from, and saw many spider monkeys hanging out in the shade of the trees. Our group was small, only 8 people including us, so we got to ask a lot of questions and it was very personable. If you are nervous about booking a tour outside of your cruise line, Toucan Tours is the way to go. We ended up taking longer than expected touring, but were still able to make it back to the port about a hour or two before we needed to be there. Costa Maya was also our favorite port to explore, with the aviation walk through with tropical birds for just a few dollars, large pool, great restaurants and shops. I was also 5 months pregnant and felt very well taken care of. Bring comfy shoes! You'll want to walk around a lot.
Written 4 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for sharing your experience with us we hope you visit us again very soon we always try to do our best effort to make every experience unique :)
Written 8 May 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ryan j
23 contributions
To find Toucan tours, you ha e to make your way throigh the port shopping area to the outside taxi/tour parking area. Locate someone wearing the Toucan tours t-shirt and they'll get you into the correct van for your tour.
Our tour guide was Carlos and our driver was Felix. Carlos was very knowledgeable about the area and shared a lot of good information about the Mayan culture and explained how the ancient customs affect the current local customs.
The drive was about 45 minutes to get to the archeological site. Once there Carlos was adept at avoiding the other tours, so it felt like we had the place to our small group. The site is still being restored, so there are several areas that can't be accessed or photographed. But there are plenty that are accessible.
On the return trip, we stopped at Pineapple village and purchased fresh fruit from a local vendor. DELICIOUS. It was two to three dollars per bag of fruit that were easy to share.
Afterwards, we went to a restaurant and beach - side note, we wished we had ordered food, and had them serve us on the beach. Bring cash for a massage right on the beach: about one dollar per minute.
The port area here is amazing! You could spend a whole day there.
Our tour guide was Carlos and our driver was Felix. Carlos was very knowledgeable about the area and shared a lot of good information about the Mayan culture and explained how the ancient customs affect the current local customs.
The drive was about 45 minutes to get to the archeological site. Once there Carlos was adept at avoiding the other tours, so it felt like we had the place to our small group. The site is still being restored, so there are several areas that can't be accessed or photographed. But there are plenty that are accessible.
On the return trip, we stopped at Pineapple village and purchased fresh fruit from a local vendor. DELICIOUS. It was two to three dollars per bag of fruit that were easy to share.
Afterwards, we went to a restaurant and beach - side note, we wished we had ordered food, and had them serve us on the beach. Bring cash for a massage right on the beach: about one dollar per minute.
The port area here is amazing! You could spend a whole day there.
Written 3 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are very happy to hear you enjoyed your tour with us. We try our best to make
everyones experience hear at Costa Maya a memorable one.
Written 24 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OnAir626506
23 contributions
Jun 2024 • Family
This was an interesting excursion and our tour guide was Mayan so we definitely learned a lot about the ancient culture. It was extremely crowded though and with our tour group of 20+ competing for space with all the other tour guides and trying to listen to everything was challenging. It was also extremely hot and humid and because you’re in the jungle, it’s also buggy - mosquitoes. Drink lots of water, consider a portable personal fan, and def spray bug spray on. This was not a great excursion for our 18 month old grandson who was bored and trying to climb and touch everything and run on uneven ground. A stroller is not practical to bring. We were very excited for the beach portion afterwards only to be very disappointed. Do not fall for having lunch at whatever restaurant they “drop” you. We were suckered into this and were stuck with no water view, extremely slow service (1 1/2 hours for tacos!). We had no time to go in the water, explore all the shops or anything else in the area. They forgot my shrimp tacos and they were marginal at best once I did get them. We were late getting on the bus.
Written 30 June 2024
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through that experience.
Written 23 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
How far is it from the Costa Maya Cruise port to the Ruins?
Written 21 October 2024
Boa tarde! Estou indo pra Puerto Costa Maya em um Cruzeiro da Royal Caribean, e gostaria de fazer esse passeio com vocês, mas não sei como é que horário marcaria pra sair do navio, vc tem WhatsApp pra que posso comunicar com vocês?
Written 25 August 2024
Boa tarde! Estou indo pra Puerto Costa Maya em um Cruzeiro da Royal Caribean, e gostaria de fazer esse passeio com vocês, mas não sei como é que horário marcaria pra sair do navio, vc tem WhatsApp pra que posso comunicar com vocês?
Written 25 August 2024
We will be with Royal Caribbean booking thru cruise. How is the bus ride to the ruins? Are the busses motorcoach size with A/C? Restrooms on board? How long was the ride? Thank you.
Written 23 June 2024
Hi, me and my family would like to book this excursion, but our ship (the Royal Cruise) docks at 8:30am. Would we make it in time?
Written 22 January 2024
HI. Toucan Tours are very good. They will wait for you..(they waited for us). we walked from port to their location about 30 minutes. ..hope this helps
Written 25 January 2024
NĂĄr kan dere hente oss i morgen, hvis vi booker turen hos dere? Vi kommer med princess sky
Written 27 December 2023
If we arrive from Royal Caribbean at the costa Maya port, does this include transportation to and from the port?
Written 17 May 2023
We were on a Carnival Cruise and it did include transportation both ways. We purchased the excursion through the cruise line.
Written 25 June 2023
If we arrive from Royal Caribbean at the costa Maya port, does this include transportation to and from the port?
Written 17 May 2023
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