Hounslow Tours
Heathrow Airport Lounge - No1 Lounge, Terminal 3
5

Heathrow Airport Lounge - No1 Lounge, Terminal 3

By No1 Lounge - Gatwick North
Recommended by 97% of travellers
97% of reviewers gave this product a bubble rating of 4 or higher.
About

Ages 0-100, max of 8 per group
Duration: 3h
Start time: Check availability
Mobile ticket


  • Breakfast
  • Lunch
  • Dinner
  • Snacks
  • Soda/Pop
  • Coffee and/or Tea
  • Alcoholic Beverages
  • Entry/Admission - Hounslow


  • Wheelchair accessible
  • Pushchair accessible
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 89011P10

  • Confirmation will be received at time of booking
  • Most travellers can participate
  • This tour/activity will have a maximum of 8 travellers

  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 89011P10

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About the operator
Don’t take it from us – here’s what people have to say about this operator:
  • No1 Lounge - Gatwick North
    5,199
    Horley, Surrey, England
    Joined in June 2015
  • A8556WKsarahl
    0 contributions
    5.0 of 5 bubbles
    Good experience
    Good selection of breakfast items, cold and hot. Including pancake maker! Lovely selection of Twinings tea. Only one flight display screen which was in the back of the lounge. The back was very cold - air con way too high. The front of the lounge was a good temperature but there was no screen. Toilets clean. Well worth the money for the peace and relaxation. If you were to go at a time when you wanted to drink alcohol it would definitely be a bargain. Didn't recognise the vodka and gin brands but the mixers were all Fever Tree cans. Would definitely use this lounge again.
    Written 12 July 2024
  • Klubyviews
    0 contributions
    1.0 of 5 bubbles
    Absolutely awful. Cheek to advertise as a relaxing lounge
    Very poor indeed . Had to search for a seat for the three of us as the only option was a bar stool they pack so many in. Ques for drinks varied but at least 10-15 mins to get served by the one bar person. Food was extremely limited and most things were not refilled unless asked. Staff inattentive and couldn’t really give a toss. Certainly the ones I encountered Sweet stuff extremely limited to one thing. Had to ask for scones which were out then in then out according to the server. Then a few did appear but the cream was a frozen block. In all absolutely crapola, don’t use it, better off in one of the diner air pubs in main departure lounge
    Written 12 July 2024
  • Vojislaw39
    0 contributions
    1.0 of 5 bubbles
    Rude and unpleasant reception staff - let them know that they are not doing customers a favour - we pay for a service.
    Again, unpleasant experience. After visiting so many times, while you have friendly and professional staff at the bar the people at the reception desk and sooo rude and entitled!! Don’t ask me to send you another email, after my last review, no improvement. Your member of the staff last night Mr Axxxx needs a lot of training
    Written 11 July 2024
  • Ransonreviews
    0 contributions
    4.0 of 5 bubbles
    Nice and cosy
    Very nice seating and lovely atmosphere would definitely recommend breakfast could be a little better
    Written 10 July 2024
  • emmahR3634FU
    0 contributions
    1.0 of 5 bubbles
    Needs to improve
    Poor choice of food. Lounge is dated and not well kept, decor very tired and dated floors and bathrooms not very clean, had to ask twice for table to be cleared as other guests had left. Would not recommend. Staff inside lounge were friendly and helpful.
    Written 9 July 2024
  • dazler1969
    0 contributions
    1.0 of 5 bubbles
    Rubbish!
    Arrived here on 22nd June to start our honeymoon. What a mistake ! . On arrival the lounge was packed and didn't have anywhere to sit. After 15 mins of our 2hr slot we were seated briefly. Then we were asked to move to a small table and a stool because another family were kicking off. Eventually we found our own spot and looked forward to some food. Let's just say I'm glad we didn't take the dog as he would have starved. Congealed offerings and very limited. I ended up with cheese and crackers as the best option. Not what you expect on paying for this upgrade and certainly won't use this lounge again. Previously used My lounge which was leagues above this place. Would have had better service and food in the Weathspoons.
    Written 9 July 2024
  • alandR9502NK
    0 contributions
    5.0 of 5 bubbles
    Excellent at No 1 Lounge
    I travel a lot and often use No 1 Lounge at both Gatwick North and Gatwick South mainly because I find it to be a nicer experience than the other options available. Sometimes the food is so-so but on this occasion it was excellent. Coupled with a good choice of drinks (hot and cold), I think it is excellent value for money. The service was great too.
    Written 9 July 2024
  • Stewartjoyce
    0 contributions
    5.0 of 5 bubbles
    Anniversary Trip - Preflight lounge visit
    Booked No Lounge at Gatwick North Terminal, as a start to our anniversary holiday. We found it comfortable, clean with friendly & courteous staff. Good of food & beverage during our visit and would definitely rebook for further visits
    Written 6 July 2024
  • 119alishad
    0 contributions
    5.0 of 5 bubbles
    Staff were brilliant!
    Wow, what an experience!! The staff were so friendly and had excellent customer service. Kate, Alexis, Polina and Joshita are amazing!
    Written 5 July 2024
  • Erin D
    0 contributions
    5.0 of 5 bubbles
    Unreal Experience!
    Polina, Joshita, Kate and Alexis were so welcoming, the food was excellent and the bar was a brilliant touch! Thank you so much for such an amazing experience!!! Xx
    Written 5 July 2024
  • yousofk2024
    0 contributions
    1.0 of 5 bubbles
    Terrible front of house customer service
    I booked lounge tickets through Revolut. The lounge and Revolut were not able to tell me that the lounge was fully booked with a huge queue. However, the reason for this review is because the member of staff at front of house so overtly disinterested, unwelcoming, not forthcoming in information, and refused to give her first name so that I could complain about to her manager. A premium lounge having such poor front of house customer service, aside from the above, is really poor. I also think it is really poor for lounges to take money from you when they know that they are full and to simply pass blame off to the 3rd party ticket providers when they have a commercial relationship with them and could easily resolve these issues within the apps.
    Written 5 July 2024
  • alexdF6736LI
    0 contributions
    1.0 of 5 bubbles
    No1 lounge Gatwick
    Booked No1 lounge in south terminal at Gatwick for 10 o’clock as we were arriving just after nine and we thought time to disembark and get to lounge 10am was right time as we had been on the go since 3am, but no we arrive at lounge to be cheekily told that’s not how it works and it’s based on flight time (why let me book it then) and to go away and come back in 1 1/2 hours. When we come back the only seat we can find is in a dark enclosed place at back of lounge with a table that is too low for eating the lukewarm food that was on offer. Overall the experience is far from the idyllic relaxing setting that you are conned into paying for, would have been better off in Wetherspoons as we would have got a proper table to eat at and hot food served to us and it would have been far more relaxing. Our first and last time in an airport lounge absolutely terrible experience. Alex D
    Written 4 July 2024
  • davidcF8500RL
    0 contributions
    5.0 of 5 bubbles
    A great start to out holiday
    This is well worth a visit. We booked in on the Monday 17th June 2024. The service we received from Rishi was fantastic. Rishi made our time very enjoyable with amazing service. The lounge was very comfortable and food and drinks were excellent. It made a great start to our holiday and would fully recommend the Clubroom lounge.
    Written 4 July 2024
  • papapump444
    0 contributions
    3.0 of 5 bubbles
    Just Ok!
    Visited here ahead of a flight recently. The food and drinks are decent, don’t particularly know why they only give you tiny plates for the breakfast as it’s all you can eat. Seemed to be over sold on the day we were there, wasn’t enough seats for the amount of people there so couldn’t really ‘lounge’ One particular issue and the main reason I’ve only given 3 out of 5 is the attitude of the lady on the front desk. I had booked and paid for what I thought was 3 hours. On arrival 3 and a half hours before my flight I was told by the lady that I’d have to come back 30 minutes later as my flight was in 3 and a half hours time. I’d deliberately left half an hour spare to go to the departure gate as obviously you are not going to go to the gate at exactly the flight time. So basically if you book for 3 hours you are only realistically going to get 2.5 hours max. We were just left to sit with our baby by the desk on for 30 minutes, didn’t seem like great service.
    Written 3 July 2024
  • Wedon
    0 contributions
    1.0 of 5 bubbles
    Terrible food
    The food at the No. 1 Gatwick was worse than a high school cafeteria. Took 30 minutes for them to transition from breakfast to lunch and the lunch was a selection of goopy sauces on rice. Don’t bother with this place.
    Written 3 July 2024
See all 5,199 reviews
These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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5.0
5.0 of 5 bubbles1,147 reviews
Excellent
959
Very good
155
Average
23
Poor
4
Terrible
6

Giovanni O
2 contributions
5.0 of 5 bubbles
Sid was the bartender at no.1 Lounge in terminal 3, at Heathrow airport, when we visited. He was working on his own and the bar became very busy. Having worked in the hospitality space in the past I also spot the little things above and beyond just the service and he nailed it. He was under pressure with lots of people lined up at the bar and a lady who was very impatient and a little rude he stayed cool calm and collected and delivered quality service with a smile!! Top Guy… Let’s hope the management recognize his amazing customer service qualities.
Written 19 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your kind words, I will make sure this is passed onto our team at Heathrow! I am glad you had a enjoyable visit with us. We hope to welcome you back in the near future. Kind Regards, Katie.
Written 10 May 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ashish C
San Francisco, Mexico2 contributions
5.0 of 5 bubbles
Apr 2023 • Family
Great lounge, great service. Nirav and Sarpreet were really helpful. They went above and beyond to help everyone coming in during the rush hour. It was a very busy lounge and they were both working hard to accommodate everyone. They could have simply said no space and turned people back but instead they worked fast and diligently to ensure they get as many people in as they can. The food and services inside are also equally good l. We really appreciated the service we got at the lounge , made the trip a little bit better.
Written 13 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jessica D
2 contributions
5.0 of 5 bubbles
The atmosphere is lovely. Great food and service. It’s kept very tidy all throughout and tables are constantly cleaned.

It’s brilliant value for money, £36 per person is definitely worth it. All food and drink, including complimentary alcohol for that price is great.

Thank you especially to Lucyana for the wonderful friendly service, she was fabulous :)
Written 28 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Jessica, Thank you for taking the time to leave such a lovely review. I am so pleased that our Lucyna took such good care of you and you had a fabulous experience. I will pass on your kind words to our Heathrow lounge team. We hope to welcome you back in the near future. Kind regards, Paula
Written 30 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ewelina M
1 contribution
5.0 of 5 bubbles
Mar 2023 • Friends
We had a lovely and relaxing time in the lounge. The food was good enough but they started to charge £5 for a glass of Prosecco which was previously for free.
Staff especially Lucyna who was very friendly and helpful made us feel very welcome and comfortable. She is one of the nicest employees in the lounge.
Written 22 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for taking the time to leave a 5* review. I am really pleased that you felt welcomed by Lucyna and enjoyed the selection of food available. I will pass on your kind words about her to our Heathrow lounge team. We hope to welcome you back in the near future. Kind regards, Paula
Written 30 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alva M
London, UK9 contributions
4.0 of 5 bubbles
It’s always a pleasure coming to the lounge. it’s not very busy today but even on previous busier visits (where I’ve traveled with my children) the staff are attentive and ensure that the buffet area does not run out of food. It gets VERY busy though… Bear in mind during busy times cardholder access (via credit card) may be restricted.
Written 8 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for taking the time to leave such a lovely review. As flights come and go our lounges naturally have busy and quiet times. However, I am really pleased that, despite visiting during busy periods, you felt the staff were still attentive and there was plenty of food available. I will pass on your kind words to our Heathrow lounge team, they will appreciate their hard work being noticed. Thank you for also recommending other guests should book in advance to avoid disappointment. Although we try to accept as many guests as possible without a reservation, if we are at capacity guests may need to wait for space or may not get in at all. We hope to welcome you back in the near future. Kind regards, Paula
Written 10 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Voyage614080
7 contributions
5.0 of 5 bubbles
Visited on a Saturday lunchtime and queued for around 10mins. Staff were amazing despite being beset by rude people demanding that their booking was more important than everyone else’s.

Food was delicious and a nice choice, access to drinks was easy and fully stocked.

We were seated at the bar which was nice, but after a while asked if we could possibly have a window seat and lovely Sara found us a perfect spot at the breakfast bar (thank you!!)

Overall a really nice visit.
Written 17 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your kind words, I will make sure this is passed onto our team at Heathrow! I am glad you had a enjoyable visit with us. We hope to welcome you back in the near future. Kind Regards, Katie.
Written 13 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pyrsokomos
London, UK7 contributions
1.0 of 5 bubbles
Mar 2023 • Friends
Very disappointing experience. We’d prebooked passes but were met by a stationary queue stretching to the stairwell. There was no indication of what was going on, and we belatedly realised that we should squeeze through to the front.
There was only one person on the reception desk, and she was very passive aggressive.
The breakfast offer was limited, and there was only one bartender. She kept me waiting while she emptied the dishwasher. Later there was a long queue at the bar and people were getting frustrated.
A standard of service that would disgrace a Wetherspoons at closing time.
The lady who tidied up was very nice, however.
Written 11 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for bringing your experience to our attention. Your experience was not completely in line with the high standards that you, and all our guests, rightly expect of us and we would like to investigate this. If you could please contact us via enquiries@no1lounges.com stating your booking details and the name of your review, we would be happy to look into it further for you. We look forward to hearing from you. Kind regards, Paula
Written 12 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tina S
8 contributions
5.0 of 5 bubbles
Mar 2022 • Solo
First time at the No1 lounge Heathrow and was all set to make it my last....until a lovely lady called MARCELA came to my rescue! The lounge itself was far too hot, leaving me feeling very uncomfortable. Marcela came over to ask if I was OK and when I said I was too warm, she was on it straight away! She knew just the place where it was much cooler, even offering to carry my drink when I moved. She checked up on me several times, and was so friendly and chatty. She's a credit to the company she works for, so happy she was there to help me and all the other guests....customer service at its best!
Written 11 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your kind words, I will make sure this is passed onto our team at Heathrow! I am glad you had a enjoyable visit with us. We hope to welcome you back in the near future. Kind Regards, Katie.
Written 4 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sightseerr
World3 contributions
5.0 of 5 bubbles
Feb 2024 • Solo
Had a wonderful experience at the lounge. Place is clean and tidy. Not very crowded. Food is delicious, I’ll give it an 8/10. Staff is very friendly, especially Vaibhavi, she made sure everything is in kept clean and clutter free. This place also a has a beautiful runway view. I would recommend booking it in advance so that you can save a fee bucks.
Written 3 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for taking the time to leave such a lovely review. We are really pleased that you were so well looked after by our staff and enjoyed the food and drinks available. I will pass on your kind words to our Gatwick lounge team. We hope to welcome you back in the near future. Kind regards, The Guest Relations Team
Written 26 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

pipey278
Waterlooville, UK39 contributions
4.0 of 5 bubbles
The service by staff was brilliant especially Renna who couldn’t do enough for us and who went out of her way to make us feel welcome and looked after. The food and drink was plentiful the only thing that let the whole place down was they shut off a lot of the seating areas and reserved majority of the tables leaving us little choice of where to sit. Meaning everyone were all sat on top of one another. We asked if we could use a reserved table and told no even though we pre booked our lounge 2 months ahead of time. Not sure why they had all these reserved areas. Apart from that was all good.
Written 13 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for taking the time to leave a well balanced review. I am really pleased that you felt welcomed by our staff, and enjoyed the food and drinks available. I will pass on your kind words to our Heathrow lounge team. I'm sorry that on this occasion there were several reserved tables, These are to allow parties over 8 to sit together. I hope it didn't impact your experience too badly. Kind regards, Paula
Written 16 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Heathrow Airport Lounge - No1 Lounge, Terminal 3 provided by No1 Lounge - Gatwick North

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