The make reservations then cancel the reservation stating they don’t serve that location. Then why allow the reservation? Also, takes awhile to refund.

The driver arrived 5 mins earlier and helped with my luggage. GO Airlink will send a link to your SMS to enable live tracking of the driver's location (if you have a north american tel. number). Overall it was an easy and smooth tansfer to airport.

Booked a shared transfer from Manhattan cruise terminal to JFK. We waited outside the terminal until the arranged time as there was no exact place where pick up should have been. We then tried to phone the company as our transfer had not arrived, was difficult to get through as going to voicemail. Eventually got in touch with someone and was informed we should be at the pier 3 blocks down the road, not the cruise terminal, even though we requested pick up at cruise terminal. When we finally met the driver we were sent a private car which was comfortable, the rest of the transfer was hassle free. Had it not been for the confusion over pick up point we would not have had any issues with transfer.

Great Service! Everything was perfect and very professional (all steps). Used coupel of times and will do it again. No need to search for more!

When I went out from Hampton inn Manhattan to get in the van the driver although waiting acted as though he did not want to leave and stated I was the only passenger so stay or leave. I told him my pick up time was 8:30. He said to get in the van while he sat behind the driver set. I walked around the van to put my own one piece luggage in the van but the door was locked. The driver finally got out of the van and put my luggage in. This was the worst experience with this driver. On the way from LGA to Hampton inn Manhattan I have nothing but praise for that driver. This uncourteous, rude driver just missed a generous tip. What he really deserves is one cent.

My documentation said to stay at the welcome center, When they did not arrive at the time they said, I called and said they were coming somewhere else at the airport. I went over there (all the way across the airport). They were not there but said they were coming. I ended up taking a cab.

I was in a bind about how best to get myself and my luggage from NYC to Newark airport for a trip abroad. (I'm 83) My regular limousine service had raised it's price considerably. I looked for a shuttle service. One I had used years ago was out of business, so, I took a chance with GO Airlink NYC. I even took a chance on reserving the return trip when arriving at 5AM!! I was astounded and overjoyed at how great it was! There was no problem at all either way. On the contrary, the service was de luxe with amazing cars and drivers ON TIME! I'm very happy and grateful and delighted to give them a good review. Thanks for reading and THANKS GO Airlink NYC!

Amazing experience with Go AirLink NYC! I originally booked the shared shuttle but as it was unavailable for some reason, they upgraded us complimentary to a private vehicle! The driver was very nice and provided so many helpful tips to us first-time New York visitors. There was a lot of communication also from their dispatch team which was really really helpful. I do want to acknowledge the other negative reviews around long waiting times. We were lucky that JFK wasn’t too busy, but the driver did say it could take 30 mins to an hour to even get a space to pull up to collect passengers. For this, I’d recommend asking the dispatcher for the driver’s number and getting updates on if they need more time due to traffic. The pick up location is only a minute walk from the airport exit, so you can always go back and forth. Ultimately, GoAirlink can’t control the busyness of the airport, but everything they can control was 10/10. Highly recommended!

Victor and the team were awesome! Greeter met me in ground transportation and took me right to shuttle. Easy and efficient, best way to travel from airport to the city!!

Don't waste your money look at reviews wish I did Take your money and don't provide a service driver leaves without you and when you ring them they tell you 2plus hours knowing you will get a taxi giving them a get out of jail card so they don't have to give you a refund scam

We had trouble finding the driver, and when I called the agency they promised to sen a new car for which we waited 45 minutes for, the new driver didn’t answer when i tried to call him, and when i called to the agency again to try to cancel the trip I was rudely met.

Collection was a disaster. I wait for over an hour to be collected. I got my confirmation with driver details and vehicle. Waited half an hour then called '18' from one of the phones in the Welcome Centre. I was told 15 minutes. Another half hour wait - again told 15 minutes. While I was waiting I just happened to notice a vehicle pull up out side. It was my driver but he had no record for picking me up - he told me that if I was not on his list then he was not taking me. I had to show him my confirmation and to be fair he did contact the office but it seemed the issue was that the office had not notified him of my pick up or that of another 5 people!!! I really was disappointing although I must stress it was nothing to do with the driver - he was actually wonderful in the end. Go Airlink - you need to connect with your drivers and offer the service you are charging for.

Decided to save money and do a transfer this time in NYC as I was on my own, so booked Go Airlink. All looked promising - I landed and clicked on my booking to say I was there and immediately got back a text with vehicle details and to go meet my driver. Which I did. It was FREEZING cold and the vehicle was parked outside as promised, but there was no driver. I waited 10 minutes but still no driver so went back inside and called them from the Courtesy phone. The operator told me the driver would be there in 5 more minutes so just to go back outside and wait. I did, again in the FREEZING COLD and another 15 minutes later, the vehicle was still there with no driver in sight. I went back in and called and was told the driver was completing a transfer in another terminal and would finish that and then come to my terminal. I tried to tell them that was impossible since his vehicle was right there so he most definitely wasn't in another terminal. She told me to wait inside and the driver would come find me. I waited another 15 or so minutes then a guy with my name on a sign came up to me and we went to the vehicle and THEN we went to the other terminal to pick up another passenger before we headed into the City. I could have been at my hotel by the time I was just getting in the van as it was now more than an hour since I had gone outside to find my vehicle as instructed. Where was the driver all this time? Who knows, but he wasn't at the vehicle and he wasn't at the other terminal getting someone else. So I won't be using this service again and would not recommend them. I"ll just pay extra to get a flat rate cab in future.

Absolutely dreadful, stuck in JFK for an hour to collect. Then return was early so spent an hour and half collecting 4 other sets of passengers that was 15minute wall from hotel. Absolutely ridiculous! Avoid and pay for a taxi!

Waited over an hour for a driver who was always "5 minutes away" Eventually had to double spend by taking a taxi Dispatcher was friendly enough but doesn't mitigate for an already long and exhausting day