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If you want to be dropped at your terminal bring extra money! Having paid 160 dollars for a round trip shuttle service to the airport the driver tried to charge us extra to go to the terminal where our flight leaves from. Ended up walking...More
Date of experience: November 2019
1 Thank have_love
shuttleHolbox, Propietario at Holbox Shuttle, responded to this reviewResponded 1 week ago
We are sorry to read your poor review of our service. But we are even sadder since you are writing with frustration, hatred, and the firm intention to harm our company’s reputation online. However, we would love to clarify that we never sold...More
I took the holbox shuttle and highly recommend it. I was able to communicate via text to update them on my flight and the driver, Pedro, greeted me. If you’re looking for a hassle free service to Chiquila then this is your best option and...More
I used the transfer service from Chiquila to Cancun airport. Nothing to say about the car or timing, it was as agreed, drop off at terminal 2 as specified in the ticket. The problem was that the driving was terrible. The driver Angel was Very...More
1 Thank marcelab319
shuttleHolbox, Owner at Holbox Shuttle, responded to this reviewResponded 2 weeks ago
Thank you for your comments This comments help us to know how to improve our service
We booked an airport shuttle to Cancún aorport for 350 pesos.
Sitting in the van we were told, that they only go to terminal 2. For any other terminal they wanted to have 50 pesos per person additional.
We didn't pay and used the free...More
Date of experience: August 2019
1 Thank 444stephanb
shuttleHolbox, Propietario at Holbox Shuttle, responded to this reviewResponded 16 August 2019
We apologize for any inconvenience and would like you to reconsider your posture and especially the title of your review since we are a serious company that provided you with the service in a timely manner. You booked our low budget $350 pesos...More
The service was excellent, the driver (Francisco) dropped us at the international terminal which saved us having to take a shuttle from terminal 2 to international. He was helpful with our bags, courteous and kind.
I booked last minute since at our hotel they needed a 24 hr notice before booking a shuttle. They met us at the ferry dock and the ride was smooth and we got there before time. I will book them again when I return to...More
AVOID THIS COMPANY AT ALL COSTS!! We rode it from Chiquila to Cancun airport and it was the worst experience of my life. Our drivers name was Luis and from the moment we arrived to the pickup location, he was very rude. He didn’t get...More
Date of experience: July 2019
2 Thank Yesel G
shuttleHolbox, Owner at Holbox Shuttle, responded to this reviewResponded 12 July 2019
Hello as I say you maybe are confused and use another company
We have no one called Luis in our staff
Our travels to Holbox were seamless with this company. A driver waiting for us outside of the airport...ferry to the island...another driver waiting to take us to our hotel. We had a round-trip service and could not have been happier!