It's always said and I believe in the fact, brand names are a mirror of employees, who support them. Today on 4th Oct, I visited Loccitane showroom at Bicester, Oxfordshire, UK. The products were amazing. Team members were very alert and helpful. In particular, I want to mention the names of Ms. Ana Cardoso and Ms. Alina at the Loccitane. Both the staff were very courteous, smiling, welcoming and moreover, their product knowledge was par excellence. I am very happy. Proud of you girls!!! Keep it up!!

Place continues to grow as does nearby. Traffic much improved with no queuing with multi-storey car park and off site overflow with free shuttle. Gets busy at weekends but what do you expect. All the shops and offerings you would expect. Food outlets are over priced. Great connection to rail station from London

It was my birthday today and I couldn't have had a better experience in Gucci thanks to Urszula Faron! What a lovely lady who is guaranteed to brighten your day. She made me feel so special on my birthday and picked out the perfect present for me. Incredibly professional, helpful and provides great advice, as well as superf attention to detail! Thankyou!

We were really looking forward to our visit but left feeling disappointed. There are no real bargains just the same price as the high street. I agree with other reviewers, the staff look down their noses at you unless you are purchasing something expensive, a good example of this was the Mulberry shop who were all over other customers with the champagne. The best bargains were in The Rituals shop were the staff were lovely.

Had a brilliant day here. A Saturday but not as busy as I expected, some small queues to get into some stores but no more than 5 minutes. Ample parking, no traffic jams and well signposted. We found the staff extremely lovely and helpful. Good bargains( half price bag in Coach), complimentary champagne in Marc Jacobs. If you visited with a limited budget, you'd probably not enjoy yourself as much as it is expensive (it is a designer outlet after all!). Stayed 4 hours.

Great shopping at Bicester. Coach Burberry and YSL can’t fault the outlet and the service staff. However Ugg was a very different experience. My daughter bought some slippers for a gift for her dad. 10 minutes after we’d purchased them and left the store she found she had purchased the wrong size. We returned and spoke with the senior sales assistant. Rude does not begin the describe her attitude. She said she could not exchange the slippers because they were end of line and would not even let us know if they had the correct size. We asked 3 times if she would check for the correct size and we would just buy them but 3 times she said she would not. My daughter said she had not been informed at the time of the sale that she could not exchange the slippers but the sales assistant would not accept this-she said that the receipt said they would not exchange and that this covered their back. So not interested in the customer experience or that we would like to enjoy our purchase and for it to bring joy! No it was not the correct size but that didn’t matter to her-she had covered her back!! But how can the customer know this if the serving sales assistant doesn’t tell you and you receive the receipt after the purchase has been completed. Ugg your products may be good but your sales staff aren’t interested and do not care. I will never buy Ugg products again -appualing customer service!!

We visited Bicester Village after a long time of planning to but never getting around to it! It is a pleasant day out with some great shopping if you go with a clear idea of what you want. Prices make this a worthwhile trip and there are some real bargains to be had especially ladies fashion and high end watches. My only criticism is that there seemed to be a lack of comfortable indoor areas to enjoy a drink or bite to eat (it was cold and windy when we visited and this caused us to leave earlier than we maybe would have otherwise. Did I enjoy the visit? YES. Would I go back? Only if I was in the area

Love this place and the variety of shops available. The only reason I dropped a star is because I think the policy on the gift cards should be changed. The 12 month limit to use should only start from activation, not from purchase. Sometimes you don’t get the chance to get to Bicester in a year what with family commitments, work, holidays, life in general! I really think this is something to be taken into consideration going forward. Otherwise I have no qualms and absolutely love this shopping experience x

Recently visited and have to admit I was a bit disappointed with it. A lot of very high end shops offering very little discounts / savings. Its clearly set up for tourists and rich Brits! I thought it would be more like other retail outlet villages but just found it average at best. Walked round for an hour or two, bought a couple of things and left. I also noticed some staff scanning your bags before deciding if you are worth helping or not, bit of bag snobbery! Parking fine and easy to get in and out of. But personally I wont be rushing back.

Was here in early December. Didn't find the range of items wide enough and value for money. Ended up just buy a pair of Vans shoes and a Kate spade sling bag. Unlike other visitors who left with luggages. Experience was affected when an Indian punk from UK tried to photobomb us!