Pinarello Experience

Pinarello Experience

Pinarello Experience
4.5
9:00 AM - 1:00 PM, 3:00 PM - 7:00 PM
Monday
9:00 AM - 1:00 PM
3:00 PM - 7:00 PM
Tuesday
9:00 AM - 1:00 PM
3:00 PM - 7:00 PM
Wednesday
9:00 AM - 1:00 PM
3:00 PM - 7:00 PM
Thursday
9:00 AM - 1:00 PM
3:00 PM - 7:00 PM
Friday
9:00 AM - 1:00 PM
3:00 PM - 7:00 PM
Saturday
9:00 AM - 1:00 PM
3:00 PM - 7:00 PM
Sunday
9:00 AM - 1:00 PM
3:00 PM - 7:00 PM

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles68 reviews
Excellent
56
Very good
4
Average
0
Poor
2
Terrible
6

Nick B
Claygate, UK1 contribution
5.0 of 5 bubbles
Sept 2021 • Business
Where to begin? I was part of a group of 13 hiring A range of Pinarello road bikes in September 2021. We all got our bikes promptly at 9am on the first morning, and were rolling out from Puerto de Pollença about an hour later for a lovely loop taking in Alcuida followed by the spectacular ride out to Cap Formentor.
Day 2 was a ride out to Sa Calabria, followed by Puig Major for those who still had it in their legs. Unfortunately for me, early in the Sa Calabria climb, my rear mech got too cosy with the back wheel, and the whole thing broke, sheared off at the rear mech hanger. I found the number for the bike shop, and called the number, more out of hope than anything else, but Manuel picked up and immediately understood the situation. He told me that someone was in the area, and I would receive a call in the next 10 minutes or so. Sure enough, Pep called me, and said he was on his way to find me. Ten minutes later, Pep appeared, and collected me and the bike, taking me to Lluc, where the bike would be fixed. It turned out the the reason we needed to go to Allie was because Pep was actually supporting a tour involving Lance Armstrong, George Hincapie and other legends of cycling and other sports..
My bike was fixed, and Phil, the owner of Pinarello Experience, invited me for lunch to make up for my spoiled ride. After a spag bol and a coffee, I met Wimbledon winner Richard Krajicek and cycling hero Jan Ulrich.
As I started to head back down the mountain I bumped into George Hincapie, who was happy to chat and even let me tag onto his wheel for a couple of weeks hundred metres up a climb, until I ran out of puff and waved him off.
Back at base, I went to the Pinarello shop, Phil had asked his lovely wife Jackie to give me €100 credit to make up for my ‘spoiled’ ride, which was just enough to buy a lovely race jersey, and a cycling cap.
That evening, the 13 of us wannabe cycling happened to be booked into the same restaurant (Tolo’s), that Phil, Jackie, Manuel, Pep, Lance, George etc. etc. we’re all eating in. Cue the most wonderful evening of fist bumps, selfies and laughter, as I thanked the Pinarello team profusely, and they treated us to nicer wine than they deserved. Lance didn’t fancy mingling with us, but fair enough - we still had an unexpected but entertaining time.
Jackie and Phil’s attitude throughout the whole thing cannot be faulted. They were wonderful.
Now obviously, if the slightest thing goes wrong when you’re hiring with Pinarello Experience, I can’t guarantee that you’ll get quite the experience I had, but the whole team are genuinely lovely, and will do whatever they can to ensure that you are having a great time.
Written 28 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jdav1970
London, UK169 contributions
5.0 of 5 bubbles
Jul 2022 • Solo
You wanted an outstanding ride?
Something better than the usual?
This is your place.
Great comms, easy process, super product, simple pick-up, let’s go!
You get the ride you’ve paid for; which for me was pin-sharp handling, crisp-shifting and progressive, secure braking. Plus the look of a Dogma!
Written 30 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SwissBarney
Wokingham, UK102 contributions
4.0 of 5 bubbles
Aug 2022 • Family
Straight forward process to hire the bikes, simple collection and drop off and great staff. I ended up with 3 punctures over two days, they gave me new inners for free, can’t complain really. Would definitely use them again.
Written 26 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nick B
1 contribution
1.0 of 5 bubbles
Apr 2024 • Friends
Hired the pinarello x and was looking forward to riding a pinarello as I have a cervelo at home. Slow heavy bike and completely unsuitable for climbing. Would not recommend. The shop assistant said the same thing when I took the bike back and said the f7 was a better climbing bike. Be careful what you hire.
Written 29 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrew B
3 contributions
1.0 of 5 bubbles
Sept 2022 • Couples
Had the misfortune of running into the receptionist who claimed to be the owner of their Port de Pollenca dispatch store who is the rudest man I’ve ever met!!! Pinarello should consider removing its franchise from him as I will never hire another bike after dealing with this old guy. What a terrible example he presented to a customer making a genuine enquiry. Avoid like the plague!! There are much better options for hire in the town albeit with different manufacturers
Written 18 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Woolie2803
Stone, UK40 contributions
5.0 of 5 bubbles
May 2022 • Couples
Absolutely fantastic service from start to finish. Guys in the shop cannot be more helpful. Am great team.bikes were perfect from start to finish. My partner needed to change her saddle, this was done in 5 minutes whilst we waited. Thankyou Brian and all the guys in the shop. See you in September.
Written 21 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gatey10
3 contributions
1.0 of 5 bubbles
Apr 2023 • Friends
Rude and aggressive man when I tried to hire a pair of wheels for a friend who'd broken theirs. Basically chased out of the shop. Every other shop I went to afterwards were much more friendly and I preferred to take my business elsewhere. Went to Sventy Triathlon bikes who were extremely helpful instead.
Written 16 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Richard P
Guildford, UK35 contributions
5.0 of 5 bubbles
Aug 2021 • Family
Great kit, friendly staff amazing roads. Took nitros (e bikes) for youngest son (12) and wife and traditional for elder son (15) and I. Two great runs cap formentor and a 70km loop through Lluc. Everyone able to have a good run and enjoy the experience.
Written 17 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Maibach77
Frankfurt, Germany11 contributions
5.0 of 5 bubbles
Sept 2022
Had a great Pinarello GAAN and the service was outstanding. Even thought about buying the bike. Changed my saddle as it didn't work for me and offered to take me to Pollenca by cab as the Alcudia store was closed. Will be back in October or next year for sure.
Written 26 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Feng H
St. Gallen, Switzerland7 contributions
1.0 of 5 bubbles
Nov 2016 • Friends
Service was rude and suggested us the 2 cheapest bikes bc we didn't looked professional. On the way right side pedal broke so we had to return half way to the store by foot. And on website everything was in Euro, but in the end they charged me in British pounds, which is more than Euro. See enclosed receipt.
Written 13 November 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.

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