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Isetan Department Store Shinjuku

Certificate of Excellence
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Address: 3-14-1, Shinjuku, Shinjuku 160-0022, Tokyo Prefecture
Name/address in local language
Phone Number: +81 3-3352-1111
Recommended length of visit: 1-2 hours
Fee: No

This more than 100-year-old store is best known for its extensive basement...

This more than 100-year-old store is best known for its extensive basement food court, the perfect place to discover the artistic Japanese take on French pastries and chocolate. Upstairs, browse the kimono sections complete with obis and other traditional accessories.

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TripAdvisor Reviewer Highlights

Read all 552 reviews
Visitor rating
  • 111
  • 86
    Very good
  • 24
  • 0
  • 4

The mall was okay but I think it could be better. I went there around a year ago and there wasn't much for the kids. The toy section was too small for them. They prefure keio and... read more

4 of 5 bubblesReviewed 2 weeks ago
via mobile
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552 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Level Contributor
75 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

The mall is your typical department store with a lot of nice and pretty stuff but the prices are expensive... if you have the extra money go for it. If you're on a budget, don't go here.

Thank Kalyehon
Sydney, Australia
Level Contributor
100 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

There is no doubt when you land in Japan as a foreigner you will certainly experience some sort of discrimination. Our experience of discrimination was from Isetan, the Japanese sales ladies will be so friendly to other Japanese but when it came to us they would just stare. At one point we wanted some sushi and we were looking at... More 

1 Thank andrelian2016
Level Contributor
5 reviews
4 attraction reviews
4 of 5 bubbles Reviewed 2 weeks ago via mobile

The mall was okay but I think it could be better. I went there around a year ago and there wasn't much for the kids. The toy section was too small for them. They prefure keio and odaiku

Thank Queen_chanyce
Indianapolis, Indiana
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Isetan is not your average department store. It has all the best (read: luxury, expensive) brands out there. I can find those cheaper where I live so I did not go there to shop. You have to go there for the basement food hall (easy way to grab great lunch) which has the most amazing counters: from French pastries/cakes, chocolatiers,... More 

Thank FrenchInMidwest
Berlin, Germany
Level Contributor
93 reviews
47 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Isetan is a huge department store in Shinjuku. There's a whole building only for men called Isetan Men's, which we really enjoyed. You can find great clothes by amazing Japanese and international designers here. But you'll need a bit of money in the bank if you want to do some serious shopping here, of course. We spent several hours at... More 

Thank Philipp H
Ashkelon, Israel
Level Contributor
58 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

if you want to buy something - it is here. the place is so large - we got lost. if you want to spend time shopping and have the patience - you are sure to find a lot.

Thank gilad54
Quebec City, Canada
Level Contributor
85 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Food court in the basement is a must see. Amazing pastries, fresh sushi, bento box, vegetables, fruits. elegant presentation of the food, beyond imagination. We were amazed.

Thank marieequebec
Berlin, Germany
Level Contributor
25 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

The best department store in town, in my opinion. Very good choice of modern designers americans, europeans and japanese. For every taste. Beautiful household goods and a complete beauty and jewelry floor. good atmosphere. Love it

Thank lilipixie
Level Contributor
22 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 5 weeks ago

Levels of fabulous shopping even if not buying, its amazing to browse the many levels. Bought some Japanese ceramic knives from here, staff very polite and helpful. The food hall is a must see.....bought some amazing premium chocolates.

Thank Kelqred
Whittier, California
Level Contributor
31 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 5 weeks ago via mobile

This is one of my favorite department stores in shinjuku. They have the best basement market/food/gift area. You can go to the market and get fresh fruit and food or you can purchase prepared foods. They have a great selection of baked goods, cookies, chocolates, rice crackers and more. You can find gifts for everyone here. It also has full... More 

Thank GHQTravels

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  • Is there a restaurant or café onsite?

Staying in Shinjuku

Neighbourhood Profile
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
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