The Horsepond Inn

The Horsepond Inn, Castle Cary: Address, Phone Number, The Horsepond Inn Reviews: 2/5

The Horsepond Inn
2

2.0
4 reviews
Excellent
0
Very good
1
Average
0
Poor
0
Terrible
3

Rachel_Hornbeam
Scotland67 contributions
Still a bizarre shambles
Jun 2017 • Solo
A year or so ago I wrote that this place was going downhill rapidly to its doom -- how it hasn't arrived there yet, I can't imagine. So why did I stay a second time? Every other bed in town was booked -- this is a last resort. When the cheerful barman showed me into my room there was a three-foot pile of bed-linen stacked against one wall, some of it well-used. "Oh well," the barman said, "you've got plenty of spares."
The room wasn't serviced; the smart new HD flat-screen TV had 'no signal'; there was no wifi; the room was as dark with the light on as with it off; because the room wasn't serviced I had to collect my own coffee and sugar from the bar.
On the first morning I'd ordered breakfast for eight o'clock. At five past eight the chef arrived and disappeared; at 0815 he returned with a supermarket bag; my cooked breakfast (excellent) was finally served at 0840.
I could go on, but I've said enough. Will I stay there again? I hope not.
Written 6 June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Keith_Wilson919
Peterborough, UK101 contributions
Ideal all round
Oct 2016 • Solo
I recently spent two nights here. Newly decorated room, everything clean, tidy and healthy. Friendly staff and owner - even if she looked scary in Hallowe'en costume! The only fault for me was the lack of a waste bin, but no big shakes.
Written 2 November 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Rachel_Hornbeam
Scotland67 contributions
What a bizarre shambles
May 2016 • Solo
Castle Cary is among the top chocolate-box townscapes in Britain. How bizarre, then, that the Horsepond can fritter away a major opportunity, sliding to certain doom. I arrived on Sunday May 29 and was shown into a beautifully refurbished outbuilding with a massive bedroom, big comfortable bed, massive sofa, a good working desk, and a very good bathroom. I quickly noticed the absence of a waste paper basket, tumblers, reading lights, and coathangers, and the fact that the wi-fi hub didn't reach this far; but I decided a quiet word with management could easily solve that for subsequent visitors. I was told that breakfast next day -- Bank Holiday Monday -- would be at 8:00am.
At 8:00am the pub was locked and barred; also at 8:30, 9:00, 9:30 and 10:00. I had breakfast elsewhere, spent the day with family, and returned at 6:00pm. The room hadn't been cleaned, and had run out of coffee and sugar. I collected some from the bar and asked for supper, which I intended to swap for breakfast. But despite a blackboard outside proclaiming 'good food' I was told they didn't do meals. I had a good meal up the road at the George Hotel, which was thronged with young families celebrating the Bank Holiday: in contrast to the Horsepond, which at all times sported little more than four friendly drunks.
The manager, it appeared, was on holiday but would come in specially on Tuesday to cook my breakfast. He duly arrived -- a friendly, personable young man -- and in addition to breakfast gave me an £80 refund. He also promised to cook me breakfast for 7:00 next morning, and to take me to the station for an early train. I duly spent the day with family and returned to find that my room still hadn't been cleaned. In the absence of a waster paper basket the detritus was piling up, and once again I was out of coffee and sugar. The charming barmaid didn't know where it was kept, and would have to ring the manager and bring it to my room. When it didn't arrive it was because she didn't know the combination for the lock on the outbuilding. However, I duly collected it and got down to work.
Next morning at 7:00am -- you guessed it -- the pub was locked and barred, so Plan B swung into action. My son was standing by, and arrived in time to get me to the station.
This was all so bizarre I found it rather charming. But that's not going to save the place from certain doom.
Written 3 June 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

ahungryhorse
Rotherham, UK1 contribution
Stop for a pint but no more!
May 2014
We decided to stop off at the delightful town of Castle Cary as we were travelling through to visit family.

The Horsepond is a large building located in the centre of the small market town.

The exterior of the pub was quite appealing, hence our choice but sadly this was the only plus to a very below average pub.

The atmosphere as you entered was one of local protectiveness, I have felt more welcome on a battlefield when I served in my 25 year army career. The bar staff looked disinterested and made more effort in ignoring our presence than actually serving us.

We eventually ordered lunch, menus were presented okay but sadly the food was lacking the same thoughtfulness, it was dry and semi-warm.

I struggle to understand why the pub dog was allowed to walk the around the establishment, he was friendly but not a sight I wanted when eating my lunch.

This pub is a typical 'drinkers' pub not one geared up for food.

Beer was nice though.

Written 8 June 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
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