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Ann wrote a review Feb 2021
Buckingham, United Kingdom1 contribution
The staff have been insulting rude to both myself and my husband and refuse to give me my money back, they are holding £170 of my money after not even informing me of their policy’s! DO NOT BOOK they are dishonest and unfair. I was so excited to book a confidence boosting course and as by their website directs you straight to email booking it does not inform you that the payment is non refundable. They have been so rude unprofessional and unreasonable given we are in a global pandemic I cannot attend my booking and they have refused to give my money back with no empathy whatsoever for the current circumstance which I think show everything about their ethos as a company and people. They have just decided to keep my £170 ...disgusting
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Date of experience: December 2020
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johnhyn wrote a review Nov 2019
Hereford, United Kingdom210 contributions122 helpful votes
Excellent lessons for my grandchildren by a empathetic but very knowledgeable teacher. The children are looking forward to going again soon. Thank you for being so encouraging to them.
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Date of experience: November 2019
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lexp80 wrote a review Sep 2019
2 contributions1 helpful vote
On the off chance called up to see if they had availability, managed to get a 40 minute ride for the next afternoon. Having never ridden before I was a little nervous, however that all went away as soon as I stepped into the yard. All the staff I meet where friendly and made you feel at ease right away, seemed to know exactly what they where doing, and very patient with me. Had such a fabulous ride, and even stayed a while for look round and meet all the horses, and wow what a wonderful bunch they have. All really happy and healthy looking and lots of room for them all. Will defo be back next year for a boot camp, can’t wait, never thought I’d love it so much until I came here.
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Date of experience: September 2019
1 Helpful vote
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Response from Nora C, Owner at Greenacres Stables
Responded 2 Oct 2019
Thanks for your message, very glad you liked your ride with us - and our horses!
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Beth wrote a review Aug 2019
1 contribution1 helpful vote
Had a lovely experience on a hack on a horse named Apple, I was very nervous as hadn't ridden for a few years but she was a lovely gentle horse to ride. The lady leading the ride was lovely and kept checking back to make sure we were ok and giving pointers etc. A lovely way to get back my love for horse riding. The only thing I would advise is not to go on a hack like this if you cannot ride as even though I can ride, it was still nerve wracking going up and down the hills in the forest. It was amazing though and I cant rate it enough ❤
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Date of experience: August 2019
2 Helpful votes
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Response from Nora C, Owner at Greenacres Stables
Responded 2 Oct 2019
Thanks for your message, glad you enjoyed your ride with us! You are right that this sort of hack is for riders with some experience, although we also have gentler/shorter hacks for absolute beginners.
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KyleReed1998 wrote a review Aug 2019
Braunton, United Kingdom6 contributions2 helpful votes
Me and my girlfriend booked a 50 minute hack with the stables to start at 5pm. My girlfriend being a professional show jumper and me being a complete novice we thought it would be nice whilst on holiday celebrating my 21st to get me into riding in a relaxed environment with the advertised 'Forest of Dean Scenery'. We turned up and the hack escort was there, she made little to no effort with conversation or safety or instruction and seemed more interested in the phone calls she was receiving and appeared to be in a rush to get back as she kept going on her phone throughout the hack and leaving us behind. She failed to tell me how to mount the horse, tack it up, direct it correctly, stop it or make it move. We continued anyway with my girlfriend telling me what to do. We proceeded to go on a hack down windy country lanes where I could see nothing other than the tops of overgrown hedges. We spent the entire time on the road (which was a national speed limit road) there were cars behind me and I had had no instruction, in my opinion very dangerous. We then approached a field they were harvesting and there were combines in the field, we were then told we would have to go on a shorter hack of 30 minutes and proceeded to turn around and go back to the stables as the horses might not be able to go past although the response from the business owner was 'they are bomb proof horses' no such thing, a person with equestrian knowledge would know, since they are flight animals and react to any stimulus. I was annoyed as it was a special day and all I had seen was the hedges and been in danger on the road. I proceeded to write to them in a polite manner to express my complaint to the company just to see if they could explain what had happened and if we could sort something out so they could make it up to us or live up to their advertised business which is 'Forest of Dean' 'Stunning scenery'. THE RESPONSE was where this became a joke, threatening fake legal action about reviews (need to the their research, there is a freedom of speech act), arguing with me and basically talking down to me like I was very small. I have attached the screenshots of the conversation to this review so people get a better picture of what happened. It is unlikely they will get read but people should be aware of what they are like. Further to this a few nights later, as we were staying next to the riding stables we took a walk along the public footpath past the horses fields. The welfare of the horses is very bad indeed. Grass that was far too long, full of weeds and very uneven and would inevitably cause laminitus. Lack of fly masks and dangerously placed water buckets and poor quality fencing. All in all I think the business should be shut down and anyone that could invest in this knowing what the owners are like and the welfare of the horses is like should be ashamed. RSPCA should be involved soon. Do not visit, if you do please make sure its to shut them down.
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Date of experience: July 2019
1 Helpful vote
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Response from Nora C, Owner at Greenacres Stables
Responded 20 Aug 2019
Just like to set some of the facts straight on this message: First, we are fully licenced by the Council and inspected annually, which includes both the condition, health and welfare of the horses and the general conditions of the stables, manege and fields. We have always passed the annual inspection with flying colours, being particularly complimented on the excellent condition of our horses. Your insinuations as to the welfare of our horses and state of the riding centre are clearly incorrect and amount to libel. Second, our fully qualified and experienced member of staff was not on the phone during your hack, as her mobile phone record clearly shows no activity during that period. I am baffled what you mean about tacking up and teaching you to ride. You booked a hack, not a lesson and the horses were tacked up by ourselves and ready for your hack, although we do provide some instruction about holding the reins etc. If you had wanted to learn to ride properly or tack up, you should have booked a riding lessons or a horse care and stable management session. As to safety, our horses are fully used to traffic of all sorts - cars, buses, tractors, lorries, motor bikes and push bikes - and our safety record is exemplary, as could be confirmed with our insurance company. However, the agricultural activities happening on that occasion were out of the ordinary, heavy machinery working near the road and spraying bits of crop and dust over the road. Your ride escort therefore decided that for the safety of both riders (yourselves) and horses, you should take a different route. This was indeed our shorter, 40-minute route - NOT 30 minutes as asserted in your message. However, as a measure of goodwill you were only charged for the 30-minute route and in addition were offered another full 50-minute hack to be taken at another time of your choosing, again at the discounted 30-minute price. As the agricutultural activities were not of our making and the safety of riders and horses has to come first, there was really not much else we could do on the day and charging you a discounted price and offfering another discounted hack is really the most we could possibly have done. You write about wishing us to 'make it up to you', but in my modest opinion that is exactly what my member of staff did - charging you less than what you actually received and offering you another hack at another heavily reduced price. As to the route itself, it is a relatively short ride, but does include a short off-road stretch of woodland and in addition has absolutely stunning views from horseback towards the wooded hills of the Forest of Dean, as well as over rolling farmland all the way to the Welsh mountains. I can honestly say that you are probably the first person who has not been positively impressed by the glorious views on one of our hacks. Finally, in your very first message to us you immediately threatened to write a bad review of your experience, which in my opinion does not constitute writing 'in a polite manner'. As to Freedom of Speech, I'm afraid that does not include making unevidenced and unfounded defamatory and libellous comments, even less so publishing those on an open and publicly available website. I can assure you that I was not threatening FAKE legal action. The reputation of our business is a serious matter and we take any unfounded reviews like yours very serious indeed and will take action, if necessary.
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