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Robert Smail's Printing Works

Closed Now: 11:00 - 17:00
Open today: 11:00 - 17:00
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Review Highlights
Learnt so much about printing and the origin of some of our most common sayings.

The guide, Tony, was passionate about the art of printing from the early days of 1860 at Robert... read more

Reviewed 9 September 2018
Alex C
,
Glasgow, United Kingdom
A delight

Highly informative explanation on this print works in three parts, including hands on experience... read more

Reviewed 2 September 2018
Miles F
Read all 129 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent91%
  • Very good6%
  • Average1%
  • Poor0%
  • Terrible2%
Travellers talk about
“book mark”(10 reviews)
About
Owned and managed by the National Trust for Scotland, Robert Smail's Printing Works is an operational Victorian-era printing works, which still uses its original letterpress machinery to produce cards and stationery today. Visitors to the works will...more
Closed Now
Hours Today: 11:00 - 17:00
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Suggested duration: 1-2 hours
Contact
7/9 High Street, Innerleithen EH44 6HA, Scotland
Website
+44 1896 830206
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Most Helpful Positive Review
Reviewed 10 August 2014

We were recently in Innerleithen & visited Smails! Was great from start to finish. We were met by a very friendly girl called Racheal, who make the facts about the past very interesting, she gave us our guided tour & also introduced us to Christopher...More

3  Thank Bill B
Most Helpful Critical Review
Reviewed 7 August 2014

Innerleithen is a quiet little town trying very hard to please visitors and find its own history. We were eager to visit this printing press and were very distressed to find that it is closed much of the week. We think it would be Innerleithen's...More

2  Thank Ed M
Reviews (129)
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LanguageEnglish
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Show reviews that mention
All reviews book mark national trust working museum well worth a visit print room two hours fantastic visit all ages machine room industrial history little gem very interesting tour lovely gift shop high street couple of hours great guide well informed
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1 - 10 of 129 reviews
Reviewed 9 September 2018

The guide, Tony, was passionate about the art of printing from the early days of 1860 at Robert Smail's to 1986 when the business was sold to NTS. All the machinery was in good working order and Tony demonstrated how each one was used. You...More

Thank Alex C
Reviewed 2 September 2018

Highly informative explanation on this print works in three parts, including hands on experience. Well worth a visit if you are anywhere in the Scottish Borders.

Thank Miles F
Reviewed 19 August 2018 via mobile

This will appeal to all ages, even my 84 year old mother who came along really enjoyed it. So much to take in and this was our second visit. Well worth it. Loads of interesting snipits to absor. We will go back again.

Thank DerekWinnersh
Reviewed 5 August 2018

We were staying in Innerleithen , and walked past the "shop" and dismissed a visit. Later on, walking past , we decided to go inside and pay a visit. So pleased that we did!! Wonderful welcome by Rachel, with her knowledge of the area. The...More

Thank CumbriaBarb
Reviewed 2 July 2018

I would highly recommend a visit here for an amazing experience, even if you have no connections with the world of printing. We can only be thankful that this unique site has been saved . It is a true time capsule. The on site staff...More

1  Thank knight9804
Reviewed 26 June 2018 via mobile

We visited this National Trust for Scotland property at 12 20 on Monday 25th June and were told both tour guides were at lunch so we would have to come back later. !? Words fail - especially as they were both upstairs! NTS - management...More

Thank robin f
Rachel M, Front Office Manager at Robert Smail's Printing Works, responded to this reviewResponded 29 June 2018

Hi Robin, Thank you very much for taking the time to give us a review on Trip Advisor. We can fully understand and appreciate your frustration at not being able to gain entry to the property for a guided tour when you wanted to. The...More

Reviewed 10 June 2018

Came on a Sunday and it was supposed to open at 1 PM. Waited around and it was 1:15 before the door was open. As the first people there, they waited until about 1:30 to start the tour. I'm a bit impatient so this was...More

Thank DaytonJG
Rachel M, Front Office Manager at Robert Smail's Printing Works, responded to this reviewResponded 29 June 2018

Hello, Many thanks for taking the time to give us a review on Trip Advisor. Apologies that we were not open at 1pm as stated on our website. We are glad that you enjoyed the tour and hope that you will come back to visit...More

Reviewed 3 June 2018 via mobile

This is a must for any age. Very informative, we just loved it. The guides were great and passed on their knowledge. Taking part in the tour was also fun and we learnt a lot from it. Ross and Linda

Thank Linda W
Rachel M, Front Office Manager at Robert Smail's Printing Works, responded to this reviewResponded 29 June 2018

Thank you for your review Linda. We are really pleased that you enjoyed the first day of your 7-year apprenticeship and hope that you will be back to see us in the future. Best wishes The Smail's Team

Reviewed 29 April 2018

This is a National Trust for Scotland printing works - but much more interesting than it sounds due to the excellent artifacts, descriptions and demonstrations provided, particularly (but not only) by Bill, the typesetter. We spent just over two hours in there and came out...More

Thank giglens
Rachel M, Front Office Manager at Robert Smail's Printing Works, responded to this reviewResponded 29 June 2018

Thank you very much for taking the time to give us such an excellent review on Trip Advisor. We value your feedback and we have passed this on to our guides. Bill is now enjoying his 'second retirement' after 60+ years in the Printing Trade...More

Reviewed 22 April 2018

Robert Smail's Printing Works is unlike any other NTS property, and for that we can all be thankful. When you've visited yet another castle or historic house and wonder if the NTS believe there is anything else worth bothering about, Smail's is a wonderful breath...More

Thank Jane G
Rachel M, Front Office Manager at Robert Smail's Printing Works, responded to this reviewResponded 29 June 2018

Thank you Jane for giving us such an excellent review on Trip Advisor. We are really pleased that you enjoyed your tour and had an authentic experience of what life was like to work in the Victorian Era. Well done for passing the first day...More

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Questions & Answers
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wdcw
8 February 2015|
AnswerShow all 2 answers
Response from Rachel M | Property representative |
Hello, Thank you for your enquiry. If you would like more information about having some jobbing work printed at Smail's, please contact us on 01896 830 206 or visit our website, where our staff will be happy to help... More
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