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RHS Garden Rosemoor

1,352 Reviews
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RHS Garden Rosemoor

1,352 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
1,352Reviews11Q&A
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Helen Tylisczuk wrote a review Jan 2021
North Tawton, United Kingdom3 contributions2 helpful votes
We visited RHS Rosemoor on 2 January for the Glow walk evening. We found the staff rather rude and abrupt and the Covid 19 arrangements were a bit slapdash i.e. I booked a particular timed slot but had arrive a little early - we were told to enter regardless and there seemed to be no monitoring of numbers for each time slot. There was no water to wash your hand in the ladies toilets so having put soap on I could not rinse my hands properly. The walk itself was very impressive but the cost of refreshments was rather expensive i.e. £5 for a mediocre cheese and onion pastie and no cash accepted. What a shame a pleasant evening out was marred by these annoyances
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Date of experience: January 2021
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Response from RHS Garden R, Front Office Manager at RHS Garden Rosemoor
Responded 10 Jan 2021
Hello, thank you for your review, I am afraid I was not made aware of the taps not working and would have worked to resolve this urgently if I had. There were stewards at all the toilets who could have helped. They are IR so perhaps you weren't quite activating them correctly. We took the decision to allow people arring a little early or late as for every one there was another, so it evened out. More importantly, it is safer to get you in rather than turning you around at the till and going agaist the flow of people, then having you stand around getting in the way as you propably wouldnt have gone back to your car. Perhaps instead of creating this issue by coming to the till knowing you were early, you should have waited in your car until your arrival time. I guess the pasties are subjective but they are generally well received and are locally made for us by a small scale supplier using local ingredients. Kind regards. Oliver
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dragonara2 wrote a review Dec 2020
Honiton, United Kingdom275 contributions90 helpful votes
we thought the booking system to be straightforward online, we also booked picnic lunches at the same time. everything was well managed without being over the top neuroticism as in some places and with some people. Thankful that muzzles don't need to be worn in the fresh air!! plenty of parking and room to pass freely on paths. My husband enjoyed the intricate metal sculptures, the unknown soldier was particular poignant, We enjoyed hot takeaway drinks and tasty frangipane mince pies in the courtyard. There were seats available in the arboretum to eat our picnic, at first I thought this to be expensive but it was well worth the amount paid as each lunch was supplied in a reusable solid jute bag plus enough juice in a bottle for another time, I had the ploughmans and saved the second hunk of bread and cheese for another day and the cake slice for later; a bonus was the Frangipane mince pie recipe. My husband enjoyed his pork pie & piccallilli. Fresh air is certainly good for you in these circumstances,, and you are supporting a good cause.
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Date of experience: December 2020
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Emma Shaw wrote a review Dec 2020
1 contribution
The glow walk event is lovely. After we booked the tickets I had a look at the reviews as we haven't really left the house for months because of cancer treatment and Covid I became really concerned about the last two reviews. However it was our wedding anniversary so we decided to go and if we felt unsafe would just come home. We were both so pleased we did it was really good, very well organised. They have a one way system, lots of space to move out of other peoples way. Some of the paths are narrow but you just stand and wait until the people in front start moving again. We had a hot chocolate from the hut and there was a marshal outside to support with the queue although this was really short. Our experience was really positive we felt safe and really enjoyed the event. Now looking forward to visiting in the day time next year.
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Date of experience: December 2020
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Aya wrote a review Dec 2020
Plymouth, United Kingdom3 contributions
We went to the glow event thinking it would be OK as they were only selling limited tickets for an hour slot so it wouldn't be crowded. Incidentally, we went to a different garden a little while ago who were doing similar limited time slot tickets and it was excellent. Not the case at Rosemoor sadly!! They vastly oversold tickets. There were hoards of people, some in huge groups clustering across paths for photos so no room to safely pass. This caused bottlenecks and more and more people piling in after us pressing up behind with no care for social distancing. Quite frankly it was an awful experience. I felt scared and very unsafe. I walk with a crutch and felt like I was being chased all a round the gardens. I couldn't go as slowly and carefully as I would have liked, there were just so many people crowding me, it was dreadful. We nipped into a side path to sit and wait for a break in all of the people but honestly, it was just a constant stream. Far too many people to be safe. Sadly, this was not a pleasent experience at all. We didn't really get to enjoy the lights. If it wasn't for being hearded around the one way system with all the people crowding us I'd have left early without going all the way around if I could have got out! I held on to my husband's arm and tried to hurry as much as possible with people pressing up behind me and when we had to stop at the bottlenecks we were just being crowded so much by all the people pressing up behind us. As someone else mentioned, there were some stewards dotted around but as to their purpose I really don't know because they weren't in the slightest bit interested in the unsafe crowds and lack of distancing. The "shepards hut" being open is a bad move. They had a "one person from a group queueing" rule but this just lead to masses of people standing around all around the shepards hut lining the path and surrounding area. Also people standing around to drink their drinks bought from the shepards hut. It just caused one big mass of people to have to walk through because again too many people to allow any sort of social distancing in the limited space. So yes in summary, some places are managing this very well but sadly Rosemoor are selling way too many tickets for the slots. It's is not covid safe with that many people. Not a pleasent experience at all and I can't really comment on the lights, I barely remember any of it, I was too busy watching my back and hurrying around to try to keep away from the many many people. Look elsewhere for a nice relaxed uncrowded experience. As I said, I know other places are limiting people more effectively because I've been to one!
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Date of experience: December 2020
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Response from RHS Garden R, Front Office Manager at RHS Garden Rosemoor
Responded 7 Dec 2020
Hello, Thank you for your feedback, as you can imagine we are monitoring the illuminated garden opening and how it is perceived very closely and are making adjustments as required to manage the health and safety of our staff and visitors but also deliver a delightful experience for our guests. The pre-booking system in place has the same number of visitors arriving per hour as we have had since reopening and although the area of the garden is reduced we have introduced 10 stewards to keep people moving and are confident that the numbers we are seeing are being managed in a covid safe way. All areas where people are required to queue have been marked out with 2m social distancing spots and are attended by a steward. Face coverings are not required in outdoor spaces but signage is in place at all buildings and all staff are enforcing coverings to be worn indoors. The behaviors we expect our visitors to adhere to (including avoiding non-essential journeys) are clearly defined on our website, booking page and confirmation letters. We have shared our risk assessments with our local Police Community Support Officer, environmental health and the Local Council. The RHS has also had the extended opening at all 4 gardens signed off by the DCMS. We have found that the vast majority of people feel safe and enjoy the experience, as you say it is a one way system and people move around it in a stream which is Covid Safe. We will continue to work with our staff and stewards to improve the experience and your feedback will be an important part of that. Kind regards. Oliver
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sueharrison1001 wrote a review Nov 2020
Devon, United Kingdom279 contributions50 helpful votes
I was surprised that the Glow event was open during lockdown but having read on line how it was going to be covid safe, I thought I'd give it a go. Frightening ...so many people, so many cars, no social distancing, crowds collecting at photo points...marshalls sitting in garden doing nothing to ensure distancing. As a regular visitor to Rosemoor and a local, I was disappointed to see blatant flouting of rules. Masks were not worn in the gardens and in the queues for drinks etc there was again no social distancing. Having said all that the lights were beautiful but not worth chancing one's health in the manic crowds.
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Date of experience: November 2020
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Response from RHS Garden R, Front Office Manager at RHS Garden Rosemoor
Responded 28 Nov 2020
Hello Sue, Thank you for your feedback, as you can imagine we are monitoring the illuminated garden opening and how it is perceived very closely and are making adjustments as required to manage the health and safety of our staff and visitors but also deliver a delightful experience for our guests. The pre-booking system in place has the same number of visitors arriving per hour as we have had since reopening and although the area of the garden is reduced we have introduced 10 stewards to keep people moving and are confident that the numbers we are seeing are being managed in a covid safe way. All areas where people are required to queue have been marked out with 2m social distancing spots and are attended by a steward. Face coverings are not required in outdoor spaces but signage is in place at all buildings and all staff are enforcing coverings to be worn indoors. The behaviors we expect our visitors to adhere to are clearly defined on our website, booking page and confirmation letters. We have shared our risk assessments with our local Police Community Support Officer, environmental health and the Local Council. The RHS has also had the extended opening at all 4 gardens signed off by the DCMS. We will continue to work with our staff and stewards to improve the experience and your feedback will be an important part of that. Kind regards. Oliver
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