Rifugio Puez

Rifugio Puez, Colfosco: Address, Rifugio Puez Reviews: 3.5/5

Rifugio Puez
3.5
What people are saying
R v
By R v
Made to feel ery unwelcome.
Sep 2019
To qualify this review: I have stayed at around 20 rifugio in last 5-6 years in Dolomites, never having experienced any of the issues below (even when considering that there is little water in the Dolomites, food availability at 2500m is difficult, the tourist season is nearly over and staff must be very tired of difficult tourists/walkers). I'm also a manager of a visitor attraction in the UK and manage a team of 6 staff and 75 volunteers. 1. Upon arrival at Rifugio Puez we went indoors to register (having booked at the beginning of the year, with a name different from mine). The manager (a lady) looked at me, then continued talking to her colleague for about 2 minutes, then answered the phone, then continued talking to her colleague. Only then did she recognize our presence. It took about 5 minutes. We did not feel welcome at all. All that was needed was for the manager to say hello, smile (!) And say she would be there in a moment. sHe then handled our arrival efficiently, showed us to the dorm and answered several questions we had. 2. Other times I have experienced personal attitudes that can only be described as "not caring". Nothing specific, but a clear indication to me (as a manager) that the staff is unhappy. I experienced it in my team in the UK and elsewhere and it is a clear indication of where management needs to be improved. 3. Dinner service was chaotic. I appreciate that the dining room was almost full, but serving food for around 50 people is normal in a shelter. Our second arrived before the first, two of our group of four didn't have our food until later, and the people they served seemed not to know what was going on. There was a lot of confusion among the staff. 4. Breakfast was very poor. It seemed that the breakfast had been prepared completely during the previous evening, which meant that the bread had been left out during the night and the rolls were stale. I appreciate that it is difficult to provide fresh food at 2500m, but all the other shelters run it! In fact, Gampen Alm managed to bake fresh sandwiches of excellent quality just before breakfast ..... 5. The bathrooms smelled of urine for as long as we were there. I appreciate that the water is scarce in the Dolomites and that there are many guests in Puez, but this smell was excessive and indicated a poor cleanliness. These 5 points may not seem very important overall, but we left Rif. Puez felt unwelcome and there was a big difference between that shelter and all the others we stayed in locally. All the other facilities in the Ref. Puez were excellent. The storage of bags / shoes was exceptional. The washing services were excellent. We slept well at night. The location was good. The beer was good. The quality of the food was good.

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3.5
232 reviews
Excellent
56
Very good
71
Average
41
Poor
38
Terrible
26

wk321
Wyomissing11 contributions
Wonderful mountain hut
Sep 2019 • Couples
Rifugio Puez is a pleasant mountain hut with great views, good coffee and convenient and clean toilet facilities. We hiked 6km to Rif. Puez from Col Pradat cable car. The hike was challenging and had spectacular views. In September on a Saturday with nice weather the trail was not too crowded and the hut was not too busy. We received prompt and courteous service. It was easy to find a place to sit at a table outdoors. One small complaint is the only pastry choice was apple strudel, but it was tasty nevertheless.

Strongly recommend Rifugio Puez!
Written 25 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

R v
Essex, UK68 contributions
Made to feel ery unwelcome.
Sep 2019
To qualify this review: I have stayed at around 20 rifugio in last 5-6 years in Dolomites, never having experienced any of the issues below (even when considering that there is little water in the Dolomites, food availability at 2500m is difficult, the tourist season is nearly over and staff must be very tired of difficult tourists/walkers). I'm also a manager of a visitor attraction in the UK and manage a team of 6 staff and 75 volunteers.

1. Upon arrival at Rifugio Puez we went indoors to register (having booked at the beginning of the year, with a name different from mine). The manager (a lady) looked at me, then continued talking to her colleague for about 2 minutes, then answered the phone, then continued talking to her colleague. Only then did she recognize our presence. It took about 5 minutes. We did not feel welcome at all. All that was needed was for the manager to say hello, smile (!) And say she would be there in a moment. sHe then handled our arrival efficiently, showed us to the dorm and answered several questions we had.
2. Other times I have experienced personal attitudes that can only be described as "not caring". Nothing specific, but a clear indication to me (as a manager) that the staff is unhappy. I experienced it in my team in the UK and elsewhere and it is a clear indication of where management needs to be improved.
3. Dinner service was chaotic. I appreciate that the dining room was almost full, but serving food for around 50 people is normal in a shelter. Our second arrived before the first, two of our group of four didn't have our food until later, and the people they served seemed not to know what was going on. There was a lot of confusion among the staff.
4. Breakfast was very poor. It seemed that the breakfast had been prepared completely during the previous evening, which meant that the bread had been left out during the night and the rolls were stale. I appreciate that it is difficult to provide fresh food at 2500m, but all the other shelters run it! In fact, Gampen Alm managed to bake fresh sandwiches of excellent quality just before breakfast .....
5. The bathrooms smelled of urine for as long as we were there. I appreciate that the water is scarce in the Dolomites and that there are many guests in Puez, but this smell was excessive and indicated a poor cleanliness.
These 5 points may not seem very important overall, but we left Rif. Puez felt unwelcome and there was a big difference between that shelter and all the others we stayed in locally.
All the other facilities in the Ref. Puez were excellent. The storage of bags / shoes was exceptional. The washing services were excellent. We slept well at night. The location was good. The beer was good. The quality of the food was good.
Written 15 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Marcela B
71 contributions
Great walk to this place, just had coffee here
Jul 2019 • Friends
Fabulous walk here from Colfosco, worth doing it, passing the cross. We had coffee and a far too big a cake for one, though nice.
Written 23 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anthony S
Brisbane, Australia1,635 contributions
Stopped for afternoon tea
Sep 2018 • Friends
Great location with a great view and excellent strudel with cream and a cold drink before continuing on the downhill walk. Very crowded I. The afternoon.
Written 9 October 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Matt Y
42 contributions
Would never stay there again - owners were treated our family terribly
Jul 2018 • Family
We made reservations 6-weeks in advance for our family of 5 to stay the evening of 7/28/2018 - and received the confirmation e-mail. When we arrived at the hut at 5:00 pm after hiking a full day from Ortisei via the Seceda cable car, we were told by the owner Silvia, that they had our reservation for the night prior, that they where full for the night and that we could not stay. The owner explained that our only option was we would have to walk 2:35 hours; 4.3 miles, 918 ascent, 1557 decent: via n.2 back out to town. After I showed her my screen shot of the confirmation e-mail for that evening, the owner looked me in the face - seeing we had pre-teen children who were very, very tired and acknowledged she mixed the dates up and said without remorse or sympathy - "sh_t", but that we would still have to hike back to town. What!? When I reminded her that per her membership in the C.A.I. - Italy’s Mountaineering Association - she was required to provide us basic lodging as we were all C.A.I. members, she still had no interest in helping us - only in serving beer. During our two weeks in the Dolomites, we stayed in dozens of huts - all were superb in both hospitality and atmosphere - however the owners of Puez were just as cold as ice and had no interest in honoring their obligations.
Written 2 October 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Trekbud
Loughborough, UK979 contributions
Well fed
Aug 2018 • Friends
This is a great mountain hut that enabled me to reach places that I might not have been able to visit in a day hike. Well organised, good food, clear billing- what more can I ask for in a mountain refuge?
Written 28 August 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

KSHolm
Drobak, Norway263 contributions
Impressive!!!
Jul 2018 • Couples
Absolutely impressive! A beautiful walk from the Col Pradat over to the Rifugio Puez and back to Colfosco afterwards. We had brought both water and sandwiches ourselves, so we actually didn’t need to stop at the hüt, but as we both needed ti use the restrooms, we decided to have a coffee and a very refreshing SkiWasser anyway before starting our way back.
The view is priceless from the hüt - luckily the weather was too!
Worth the hike!!!
Written 25 July 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nils V
Ortisei, Italy705 contributions
Great stay in the Dolomites
Jul 2018 • Couples
The Puez Hütte is very nicely located in the heart of the Dolomites along Alta Via 2. Its basic but you cannot expect anything else at 3.000m hight without street or cable car leading there. They fly in everything by helicopter every 14 days...
We had a 6 person room just for the 2 of us (with private bathroom). Really really nice.
Written 22 July 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

doisyvedrines2001
Nottingham, UK64 contributions
Remote spot
Sep 2017 • Solo
Hiked up from Colfosco, which took two hours pretty briskly. Unfortunately pretty cold and windy at the hut, so decided not to go on up to Puez peak, as I didn't have winter gear with me. However, I had the best coffee of my stay in Italy here, and that is a fiercely contested award.
Written 8 October 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Terry_Barb
Canmore, Canada132 contributions
Basic Accommodation & Food but Great Views
Sep 2016 • Friends
After hiking for the day was really looking forward to this Rifugio. It's very basic. Some of the shared bunk rooms are stacked 3 high and the female shower/washroom is an awkward layout but hey this is a remote spot so don't expect a 5 star. You will be kept warm & dry and have some basic food to assist your hike in the mountains.
Written 29 October 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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