The Royal Shop
The Royal Shop
3.5
About
"Barbados oldest and finest Tax Free jewellery store" with "A treasure trove of timepieces and jewellery". Exclusive authorised dealer of Rolex watches.
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3.5
14 reviews
Excellent
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Very good
4
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Terrible
4
jim m
Holymoorside, UK1,199 contributions
Dec 2021
we visited the shop at the port terminal. I must say that it is a shop and there is not a lot to add. It is only small so do not expect a wide range of the most up to date rolex watches etc - be sensible and you wont need to feel disappointed.
We looked at a ring and the haggling began - in the end we managed to get the ring for a good price - much reduced and cheaper than we could at home - the problem was that they did not have the official box for it. Instead they gave us a different box and a pouch and said they would post us the official box that was in the main shop. Admittedly it did take a few weeks but it arrived, well packaged and in good condition.
I must say that their covid precautions were very good.
We looked at a ring and the haggling began - in the end we managed to get the ring for a good price - much reduced and cheaper than we could at home - the problem was that they did not have the official box for it. Instead they gave us a different box and a pouch and said they would post us the official box that was in the main shop. Admittedly it did take a few weeks but it arrived, well packaged and in good condition.
I must say that their covid precautions were very good.
Written 26 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheryl Jones
Whitby, Canada2 contributions
Dec 2019 • Friends
Great experience ...was greeted upon arrival with a smile..staff was helpful and courteous...would definitely visit again.
Written 5 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roy S
Romford, UK420 contributions
Sept 2019
Great service, very helpful & friendly & they had had the watch I've had to join waiting lists for in the UK in stock!
I left a very happy bunny!
I left a very happy bunny!
Written 7 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valmiki F
Trinidad and Tobago2 contributions
Aug 2023 • Family
I went recently just to have a look. It was evident that COVID hit their duty free shopping hard, and there was no Rolex available, nor much new stock of watches. However, they did have NOS Tudor and other brands at fantastic prices. I wasn't expecting to buy a watch, but with my wife's gentle encouragement, and the great deals the salesperson provided, I couldn't resist. Great service overall, and they were very willing to work with us.
Written 17 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark F
4 contributions
Mar 2017 • Couples
We purchased a Raymond Weil Watch on March 6, 2017. Upon returning home I contacted Raymond Weil to register the watch, and take advantage of a third year warranty as advertised. When I sent them the serial number that was indicated on our receipt, I was told it was not a valid number. I then checked the serial number on the watch, and found it was different. With this number I was able to register the watch. I would advise all customers visiting this store to verify serial numbers before leaving, and in doing so, save themselves any future problems.
Written 28 April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bo P
1 contribution
Dec 2014
Bought a watch and when it was discovered that the watch face repeatedly had to have some sort of discoloration cleaned off, the owner offered no exchange or compensation. The least he could have done would be to offer to have the face professionally buffed clean. All I got was a very impolite "all sales final" routine.
Written 11 January 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robinsons131
Kingston-upon-Hull, UK44 contributions
Jan 2017 • Couples
We visited their duty free store at the cruise terminal, looking for the latest Rolex Explorer I, which was issued about nine months ago. The very pleasant sales assistant fetched the tray of watches, which contained an older model of the watch. Our assistant asked a senior colleague about this, the response was totally dismissive. As a Rolex Authorised Dealer, the senior staff should be able to provide more than a shrug of the shoulders and the look of someone who has just stepped in something unpleasant. I'm not sure what the Rolex policy is on selling of discontinued models, but the very least one might expect is that their dealerships shiuld have up-to-date stock. Given the total lack of response by the company to other comments made on here, I am not holding my breath. Perhaps I should get in touch with Rolex in Switzerland to get a view on this.
Written 29 January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UK Traveller
Stamford, UK72 contributions
May 2014 • Couples
I purchased a Rolex for my girlfriend, and they said that I had to pay them to send the box by mail. I then overheard them offering another customer free postage, so I queried this. Their attitude changed to one of being difficult, but they did agree to spend $30 of a $12,000 sale on postage. The on arriving home I found that they had sent me a damaged box with a gaping hole in it (this could not have happened I transit as it was in an outer box). Numerous emails and a call but I was ignored. I strongly suggest that you avoid this shop!
Written 22 February 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
murrell365
London, UK36 contributions
Aug 2018 • Friends
I would like to take the time out to thank the entire staff at the Royal Shop, as they made me feel overly welcomed into theirs store, as I had found the watch that I’ve wanted to purchase again after 10 long years to purchase my Rolex, especially as there is a 2 year waiting list for a Rolex Bi Metal Submariner
I would like to say a special thank you to Karla, Akshata, Joy and most of all Marcia the Store manager for going out of her way making sure that my purchase was held for me, and being a woman of he word, which i couldn’t have been any more grateful.
I would be definitely be making another purchase on my next visit, and will definitely be recommending them to friends and family.
Ps, thank you for the Keyring and the ice cold cup of H20 😁
I would like to say a special thank you to Karla, Akshata, Joy and most of all Marcia the Store manager for going out of her way making sure that my purchase was held for me, and being a woman of he word, which i couldn’t have been any more grateful.
I would be definitely be making another purchase on my next visit, and will definitely be recommending them to friends and family.
Ps, thank you for the Keyring and the ice cold cup of H20 😁
Written 17 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Blueday500
Orlando, OK170 contributions
Aug 2021 • Couples
We visited for a specific item which wasn’t available but the whole team helped us very nicely. hopefully with the help of Karla we will be able to work with them again on another item
Written 29 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kann man eine Rolex kaufen, wie sieht
es steuerlich aus?
mfg
BF
Written 22 March 2017
ist es möglich eine rolex zu kaufen? wie sieht es mit Steuererstattung aus?
vielen Dank
BF
Written 22 March 2017
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