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Review Highlights
important transport for tourist

important transport for tourist but pricey. however, well enough reliable but the seat so tight... read more

Reviewed 22 July 2018
hong kong
Buses ok, terminal staff insufferable

Yes, these buses are cheap. And yes, they are air conditioned and safe. And on top of it, it is... read more

Reviewed 19 April 2018
Zug, Switzerland
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Traveller Overview
  • Excellent6%
  • Very good13%
  • Average25%
  • Poor15%
  • Terrible41%
22 Jul 2018
“important transport for tourist”
19 Apr 2018
“Buses ok, terminal staff insufferable”
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Havana, Cuba
+53 7 8836092
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Reviews (104)
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1 - 10 of 35 reviews
Reviewed 2 weeks ago via mobile

Run while you can! My partner and I booked a ticket from Cienfuegos to Havana. The vehicle itself was atrocious. No working restroom, every time the air conditioning turned on it sounded like a chainsaw, and the equipment itself was incredibly dated, circa mid 1980’s....More

Date of experience: November 2018
Thank Jeremy H
Reviewed 3 weeks ago via mobile

Truly disgraceful bus company. Worst I’ve encountered in the world. A lot of their incompetence and lack of service could be forgiven if they didn’t charge such extortionate prices for travel - travelling in Europe costs less than Viazul... I booked a return ticket from...More

Date of experience: November 2018
Thank greekdan
Reviewed 9 September 2018

In case you didnt get chance to pre book collective transportation from havana to varadero then try your luck with Viazul bus service. In my case everyone was saying that i will not be able to get ticket in this bus as i havent buy...More

Date of experience: September 2018
Thank baldeokumar
Reviewed 2 September 2018 via mobile

My partner and I arranged our holiday around places we’d booked on Airbnb. Having looked into transfers by taxi and train we decided to book the Viazul as we could do it on line before our visit. You have t register to book and provide...More

Date of experience: June 2018
2  Thank D4467UXjulias
Reviewed 22 July 2018

important transport for tourist but pricey. however, well enough reliable but the seat so tight & always full. the counter also don't know what time open or not. take time for ticketing or check in.

Date of experience: March 2018
Thank iamface
Reviewed 18 July 2018

My sister was holding my and her tickets receipt (for some reason they don't give you a real ticket when you buy it in advance, you have to present the receipt stub right before the bus goes to get real ticket). She gave both to...More

Date of experience: July 2018
2  Thank GoldenHit
Reviewed 8 July 2018 via mobile

I was a bit nervous after reading a lot of bad reviews about this company but we booked 4 busses and all of them were on time, the air conditionening worked fine, not super clean but it was ok, the staff were nice and the...More

Date of experience: June 2018
1  Thank Rosetta M
Reviewed 4 June 2018 via mobile

The Viazul buses and the facilities in the stations are appalling and disgusting. There are no working toilets on the buses, even on the over night buses. They are falling to bits and when it rains you get wet!!! And the facilities in the station...More

Date of experience: May 2018
Thank CLSuth
Reviewed 19 April 2018

Yes, these buses are cheap. And yes, they are air conditioned and safe. And on top of it, it is easy to book online. So far, so good. However,the bad experience can start when you have to exchange your voucher for a ticket at the...More

Date of experience: April 2018
Thank GranZorro
Reviewed 18 April 2018 via mobile

My friend and I have recently travelled through Cuba for 3 weeks using Viazul on the western part of the island. We were recommended by our agency to use Viazul and we booked all of our tickets from home. We were a bit terrified beforehand...More

Date of experience: April 2018
4  Thank Sofie S
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Questions & Answers
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12 March 2018|
AnswerShow all 2 answers
Response from fredyt3 | Reviewed this property |
Hi Negrita - first of all thanks for sharing. OK, I'm going to make some assumptions to try and help. I take it you purchased ticket(s) in advance? In doing some research last year I concluded while purchasing in advance... More
16 October 2017|
AnswerShow all 2 answers
Response from alaskantravelnut | Reviewed this property |
I don't think you need to make reservations in advance of your arrival in Cuba. Obviously, you will have more flexibility if you don't. However, it is useful to purchase tickets in advance while you are in Cuba. We... More