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Address: 1054 Cond Ashford Plz, San Juan 00911-1102, Puerto Rico
Phone Number:
+1 787-722-8433
Website
Today
08:00 - 19:00
Closed now
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Hours:
Sun - Sat 08:00 - 19:00
Description:

We Welcome You to ZEN SPA - the leading premier spa in Puerto Rico offering...

We Welcome You to ZEN SPA - the leading premier spa in Puerto Rico offering over 60,000 Spa Treatments a year! We invite you to experience ZEN SPA where wellness, personal care and beauty are combined in an atmosphere of pure calmness. Imagine opening the doors to the perfect and peaceful oasis where all your senses are awakened. From the moment you enter ZEN SPA, your sense of smell is stimulated with the therapeutic scents of essential oils. The use of natural colors and fibers is easy on the eyes, a complement to the simplicity and purity of the Asian-inspired decor. Your ears dance with the soft sounds of nature that are gifts to your soul, instantly altering your state of mind and easing tensions. Fresh fruit, herbal tea and water revitalize your sense of taste. Soothing facials and body treatments stimulate your sense of touch and energize your skin.

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TripAdvisor Reviewer Highlights

Read all 161 reviews
Visitor rating
  • 87
    Excellent
  • 13
    Very good
  • 15
    Average
  • 9
    Poor
  • 17
    Terrible
San Patricio

Really amazing experience. Jazmin (pedi), Aura (mani), Maria (check in) and Lourdes (check out and also I bought a certificate for my B Day with her excellent support. The massage... read more

5 of 5 bubblesReviewed 3 days ago
mnavarrorivera
,
Bayamon, Puerto Rico
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161 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Bayamon, Puerto Rico
1 review
5 of 5 bubbles Reviewed 3 days ago NEW

Really amazing experience. Jazmin (pedi), Aura (mani), Maria (check in) and Lourdes (check out and also I bought a certificate for my B Day with her excellent support. The massage in hands of Keishla was wonderful. Thanks girls. I hope return very soon.

Helpful?
Thank mnavarrorivera
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Awesome! Thank you for your review. We look forward to pampering you again. Have a ZENful day! More 

Caguas, Puerto Rico
1 review
5 of 5 bubbles Reviewed 1 week ago

We had a great experience. It was the first time for my teen daughter. My husband and me got the couple cabin and the deep tissue massage and reflexology were amazing. All the staff were excellent with us!

Review collected in partnership with this attraction

Helpful?
Thank Elba L
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Elba, Thank you for sharing your experience with us! We look forward to taking care of you and your family again! Have a ZENful day! More 

1 review
5 of 5 bubbles Reviewed 1 week ago

Hello! I'd like to review the Zen Spa located in Guaynabo, Puerto Rico. I came with my cousin as a visitor and they treated me excellently good, i had the chance to go to the steam room even though i wasn't the one getting the treatment and then i waited for her to go through the treatment and i waited... More 

Helpful?
Thank Coralyz R
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Coralyz, Thank you so much for sharing your experience and reviewing ZEN SPA in Trip Advisor. We will definitely share with Lourdes. Have a ZENful day! More 

San Juan, Puerto Rico
2 reviews
5 of 5 bubbles Reviewed 1 week ago

I had a great massage with Adianeris. Strong and firm who helped me relax my body. Will repeat definetlly.

Review collected in partnership with this attraction

Helpful?
Thank mairymcb
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Relaxation is our mission...mission accomplished! Thank you for your 5 stars and we look forward to pamper you again. Have a ZENful day! More 

Bayamon, Puerto Rico
1 review
5 of 5 bubbles Reviewed 2 weeks ago

100% recommended, I'm not gonna lie.. it a little expensive but you'll enjoy every penny of it. It a good treat to the body and mind.

Review collected in partnership with this attraction

Helpful?
Thank ashleyaponterivera
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Ashley, Thank you for recommending us! For your convenience, we commonly have spa deals throughout the year so that you can get relaxed and save at the save time. You should be receiving them by email on a monthly basis. We look forward to pampering you again. More 

San Juan, Puerto Rico
1 review
5 of 5 bubbles Reviewed 2 weeks ago

Zen Spa Retreat at Sheraton Puerto Rico, excellent service, staff and ambiance. Great get your energy up!

Helpful?
Thank Gopuertorico17
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Thank your so much for your stars! Looking foward to pampering you again very soon! More 

San Francisco, California
Level Contributor
3 reviews
2 of 5 bubbles Reviewed 2 weeks ago

bought a simple package for massage, mani with paraffin and pedi. Pedi lady was great no extras like exfoliate leg or any of the extras like I get at home. mani lady filed my nails down to nothing and forgot paraffin which I remembered when I went to pay. the polish is already peeling off, just a bad job. 55... More 

Helpful?
Thank ursulat527
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Hi, We appreciate taking time to let us know about your experience. We wouldn't be a fan either with this experience for which we apologize. Our spa pedicure offers a complete experience - pedi bath, scrub, mask and hot towels. We will definitely review your file and make sure to take immediate action with all involved. Thank you again! More 

Guaynabo, Puerto Rico
1 review
2 of 5 bubbles Reviewed 3 weeks ago

Massage was good. The flip flops were very uncomfortable, one smaller than the other. Manicure was the worst ever, the lady was complaining about the job with the one who was doing the pedicure while they both doing me the service also talking about their personal matters. She didn't know how to paint my nails, they looked bad at the... More 

Review collected in partnership with this attraction

Helpful?
Thank Nina R
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review
Google Translation

Estimada NIna, Agradecemos sus comentarios y lamentamos cualquier inconveniente. De haber coocido al momento que sus sandalias eran de diferentes... More 

San Juan, Puerto Rico
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

- My locker didn't have the towel/robes - I made reservation with a specific terapist and they changed it - Sauna and steam rooms where working! They didn't notify!! They said I could return after to use the rooms.. But I wanted the entire experience!

Review collected in partnership with this attraction

Helpful?
Thank amyrivera1
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Hello Amy, Sounds like many things went wrong in your visit which seem unlikely to happen. We will investigate further and contact you via contact information in your record. Thank you so much for sharing. More 

zfahr
Level Contributor
25 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

This is my wife and my multiple visit to Zen Spa (Sheraton location) for a couple massage. This time we went for my wife's birthday and Erika and the team treated us like VIP. We had amazing therapists and finished with Champagne. We ended up enjoying the spa facilities for an hour or so after the massage which was truly... More 

Helpful?
Thank zfahr
Zen_Spa_Puerto_Rico, General Manager at Zen Spa, responded to this review

Zach, Thank you for an awesome 5-star review. Erika and her team are always looking forward to your visit. It is certainly a huge pleasure having you at the spa. Have a ZENful day! More 

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Questions & Answers

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?