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Open today: 08:00 - 18:00
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Tours from Gray Line Puerto Vallarta tend to sell out - travellers recommend booking in advance!
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Traveller Overview
  • Excellent48%
  • Very good7%
  • Average10%
  • Poor5%
  • Terrible30%
Travellers talk about
“nice van”(2 reviews)
“time share”(4 reviews)
“an excursion”(3 reviews)
About
Gray Line Puerto Vallarta offers you the best selection of sightseeing tours, Adventure packages, transportation services and much more! We are truly your local experts!
Open Now
Hours Today: 08:00 - 18:00
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Contact
Condominio Marina Sol L-5, Marina Vallarta, Puerto Vallarta 48354, Mexico
Website
+52 1 998 315 0310
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Ways to Experience Gray Line Puerto Vallarta
from US$15.00
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from US$25.99
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from US$26.00
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Most Helpful Positive Review
Reviewed 14 July 2015

We had bought a Puerto Vallarta package through Costco, which included hotel, airfare and hotel transfers. Whatever you do, DO NOT stop and talk to the time share people in the airport who lead you into thinking they are with the shuttle companies. We learned...More

3  Thank ltyler3
Most Helpful Critical Review
Reviewed 4 October 2010

We went to the Gray Line rep at our hotel. It took over an hour (instead of 10 minutes) to get what we wanted because he tried to upsell us on everything. It seemed that the price was pretty much up to him. This tour...More

6  Thank aba50
KaremCabo, Customer Service at Gray Line Puerto Vallarta, responded to this reviewResponded 8 October 2010

Dear aba50, We deeply apologize as this service was not what you expected and this is not the impression we want to give to our clients. Our Customer Service Department is investigating this situation with our representatives and we will contact you via PM as...More

Reviews (187)
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All reviews nice van time share an excursion gracias excursions victor
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21 - 30 of 184 reviews
Reviewed 4 weeks ago

This crew did everything possible to make sure that my wife and I enjoyed our anniversary in style and comfort. There was no stone left unturned and every adventure available offered. This is a service that we will use again and again and again!More

Review collected in partnership with this attraction
Thank mrstrong77
UserExperience01, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 4 weeks ago

Hello, Good Afternoon First of all happy late anniversary! Thank you very much for all the positive feedback you have given us, we are glad you enjoyed our service in your recent trip to Puerto Vallarta Here at Gray Line Puerto Vallarta we are always...More

Reviewed 23 September 2018 via mobile

I will start this by saying that this is the first review I have ever left in my life. After the exceptional service we received this trip, I felt I must leave a review. We arranged our transportation to and from the Puerto Vallarta airport...More

Thank Randy M
UserExperience01, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 26 September 2018

Hello Randy, Good Morning Thank you very much for all the positive feedback you have given us, we will let Victor Rodriguez know about all the positive comments Here at Gray Line Puerto Vallarta we are always trying to deliver excellent customer service that meet...More

Reviewed 14 September 2018 via mobile

This is just amazing, it is a great experience and it’s for all kind of people. The breakfast was as good as lunch, you can drink whatever you want (there is a free bar after you arrive to the beach), you can do all the...More

Thank Enrique D
UserExperience01, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 14 September 2018

Hello, Good Afternoon Thank you very much for all the positive feedback you have given us, we really appreciate your service, and are happy that you enjoyed your visit to Puerto Vallarta We are glad that you enjoyed all the service we provided during your...More

Reviewed 7 September 2018 via mobile

¡Buenas días! I’m writing to compliment the outstanding service we have received so far on our trip to Puerto Vallarta. Excellent service deserves recognition and I’m writing to do just that. We arrived on Saturday, 9/1 after changing flights and a difficult day of travel....More

Thank Melissa C
UserExperience01, Director de Relaciones Públicas at Gray Line Puerto Vallarta, responded to this reviewResponded 7 September 2018

Hello Melissa, Good Morning Thank you very much for all the positive feedback you have given us, we will let Alex know about all the positive comments Here at Gray Line Puerto Vallarta we are always trying to deliver excellent customer service that meet the...More

Reviewed 30 August 2018

I heard some bad thing about gray line at Puerto Vallarta but I have good experience. THey are on time pick you up and drop you off. Victor at the Ziva Hotel are not pushing, he recommend some activity and never push you to use...More

Thank Hsu A
UserExperience01, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 31 August 2018

Hello Hsu A, Good Morning Thank you very much for all the positive feedback you have given us, we really appreciate your service and will let Victor know about your positive comments We are glad you enjoyed your experience regarding our transportation services as well...More

Reviewed 29 August 2018

Just check the price and the options, these guys charge a lot for nothing. They charge for smal tour $ 45 dollars each person and take to places where they got comissions.More

Thank humberto b
NormaGazga, Director de Relaciones Públicas at Gray Line Puerto Vallarta, responded to this reviewResponded 29 August 2018

Hello Mr. Humberto, Thank you for sending us your opinion. Sorry to hear that you were not satisfied with the price you paid for a service, but we are not sure if what you are mentioning is for a tour or for transportation. We have...More

Reviewed 22 August 2018

very nice van with great AC. great drivers.. prompt service. My family and I were treated very well.More

Review collected in partnership with this attraction
Thank jen w
UserExperience01, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 27 August 2018

Hello Jen, Good Morning Thank you very much for all the positive feedback you have given us, we really appreciate your service. We are glad you enjoyed your experience regarding our transportation services, we as a company are always looking out for our customers and...More

Reviewed 22 August 2018

Everyone we encountered with Gray Line was fantastic. Customer service, for both our airport to and from transfers as well as the staff that helped us book an excursion and the excursion staff themselves couldn’t have done a better job. Highly recommend this company for...More

Review collected in partnership with this attraction
Thank chante75
UserExperience01, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 22 August 2018

Hello, Good Afternoon Thank you very much for all the positive feedback you have given us, we really appreciate your service, and are happy that you enjoyed your visit to Puerto Vallarta We are glad that you enjoyed all the service we provided during your...More

Reviewed 22 August 2018

Excellent service, friendly staff! They were punctual, offered an excellent service and answered all of our questions!More

Review collected in partnership with this attraction
Thank erendidav2018
UserExperience01, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 22 August 2018

Hello, Good Afternoon Thank you very much for all the positive feedback you have given us, we really appreciate your service, and are happy that you enjoyed your visit to Puerto Vallarta Our main goal is only to deliver the best customer service for our...More

Reviewed 22 August 2018

First class transport to and from the airport. scheduling all our activities with Alex was a breeze and cheaper than the resort pricesMore

Review collected in partnership with this attraction
Thank Adventurer270292
UserExperience01, Director de Relaciones con Clientes at Gray Line Puerto Vallarta, responded to this reviewResponded 22 August 2018

Hello, Good Afternoon Thank you very much for all the positive feedback you have given us, we will let Alex know about the positive comments We really appreciate your service, and are happy that you enjoyed all of the tours/ activities as well as the...More

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Questions & Answers
Ask a question
Inna R
1 May 2018|
AnswerShow all 2 answers
Response from NormaGazga | Property representative |
Hello, the hotel Grand Fiesta Americana is located in zone 4. If you need any further information, don´t hesitate to let us know. Sincerely,
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TylerM2370
21 March 2018|
AnswerShow all 2 answers
Response from NormaGazga | Property representative |
Hello Mr. Tyler, the Hotel is located in zone 5, and we only offer private service one way from Airport-Hotel. If you need more information please contact our office. US Phone 206-331-3812, we will happy to assist you with... More
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Cori R
10 February 2018|
Answer
Response from NormaGazga | Property representative |
Thank you for contacting us. The Hotel is located in zone 5, and we only provide private transfer one way. If you need any further information please contact our office at: US number 206-331-4812. Sincerely,
0
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odcd
30 March 2017|
Answer
Response from NormaGazga | Property representative |
Hello. Thank you for contacting us. Please send us an email to: info @ graylineloscabos. com and we will send you the rate. When you write us please advise in which Hotel you are staying in Puerto Vallarta. We will be happy... More
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