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Gray Line Tours

Luis Moya, Mexico City 06300, Mexico
1 800 235 4079
Website
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US$1,089.00*
and up
4-Day Colonial Mexico from Mexico City: Toulco, Guanajuato
More Info
US$4,477.00*
and up
8-Day Central Mexico Explorer from Mexico City
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Overview
  • Excellent75%
  • Very good4%
  • Average2%
  • Poor5%
  • Terrible14%
Travellers talk about
LOCATION
Luis Moya, Mexico City 06300, Mexico
Alameda
CONTACT
Website
1 800 235 4079
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Reviews (85)
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1 - 10 of 62 reviews

Reviewed 2 weeks ago via mobile

Where to begin? First of all traveling to Mexico on business is never easy but when traveling there with your family for vacation it's even harder as you want to secure their safety to the maximum. Victor Monroy with Gray Line did just that. Not...More

Thank Christian R
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 2 weeks ago

Dear Traveler: Thanks for your amazing review about your experience during your trip with us! We appreciate your great comments about our member staff Victor. Your tips will be very useful for our community. We hope to have the opportunity to serve you once again...More

Reviewed 2 weeks ago

I strongly recommend Gray Line Tour Co. great service, friendly staff and ver knowlegable. I was lucky enough to get a friendly courteous knowledgeable person by the name of Victor Monroy. I will defiantly request him next tine I visit Mexico City.

Thank Art S
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 2 weeks ago

Dear Traveler: Thanks for your incredible comments about our member staff Victor. We appreciate your time to share your review and we hope to serve on a new trip. Regards. Gray Line Tours.

Reviewed 28 June 2017

I arrived in the early morning into Mexico City expecting to be collected by Gray Line and there was nobody waiting or no response from their number. They did ring me for collection, but suggested a time and location that suited them and would not...More

Thank lukem85
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 4 July 2017

Dear Traveler: We apologize for all the inconveniences during your trip with us. Please, send us an email to customerservice@mayaland.com with all the details of your trip so we can help you. Regards Gray Line Tours.

Reviewed 27 June 2017

I was very pleased with the service offered by Victor and his team in Mexico City. They got me from the airport to my downtown hotel, and back again, with little fuss. On the departure day, Victor and the driver came more than an hour...More

Thank Helen H
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 28 June 2017

Dear travel: Thank for your kind review! We appreciate your great comments about our collaborator Victor and his team. We apologize for the situation occurred while you were traveling with us. All your tips and comments will be very useful to improve our telephone service...More

Reviewed 26 June 2017 via mobile

We got a great service, thanks Victor Monroy for the kindness and making us feel welcome, very nice car and perfectly clean. Highly recommended, we definitely came back with Gray Line.

1  Thank snowboarding64
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 27 June 2017

We appreciate your great comments about our service. Thanks for your preference and we hope to have the opportunity to serve once again on a new trip to México. Regards Gray Line Tours.

Reviewed 25 June 2017

Book an airport shuttle into a city hotel and back? don't count on it. Its far more expensive than a cab, but that is a minor point. it was a 40 min wait at the airport for enough passengers to fill the van, and they...More

Thank William M
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 27 June 2017

Dear Traveler: We apologize for this situation and for not have met all your expectations. Please, we invite to send us an email to customerservice@mayaland.com so we can help you. Regards Gray Line Tours.

Reviewed 24 June 2017

I can only recommend this service, good value for the money and reliable. Friendly manager and drivers.

1  Thank Christian B
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 27 June 2017

Thank you so much dear Traveler for your review and preference. We hope to have the opportunity to serve you again soon. Regards Gray Line Tours.

Reviewed 13 June 2017 via mobile

an excellent service my fiends cant wait to visit me again, makes me happy finds people that enjoys their job and gives the extra mile. Great driver and goof friend.

Thank diana m
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 19 June 2017

Dear Traveler: Thanks for your preference! We appreciate that you chose us to enjoy your trip in México. We hope to have the opportunity to serve you once again soon. Regards Gray Line Tours

Reviewed 22 May 2017

This is the second time in little over a year that Victor Monroy has been our driver, host and friendly introductory guide to Mexico City. He has always been punctual, polite and informative, and seeing him at the airport last week was like seeing an...More

Thank 347bruce D
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 28 May 2017

Thanks for your great review! We appreciate your time to share your great comments about our collaborator Victor. We hope to have the opportunity to serve you once again. Regards. Gray Line Tours

Reviewed 12 May 2017 via mobile

I used Gray Line for our airport transfer and the Teotihuacan tour. My contact Roberto was fantastic. He replied to emails professionally and promptly. He was knowledgeable and very patient with all my questions. The tour was fabulous. Our guide Juan was incredibly knowledgable, friendly...More

Thank Steph0502
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 15 May 2017

We appreciate your great comments about our service and we are truly happy that we have met all your expectations. We are thrilled to know that our collaborators Juan and Roberto provided you an amazing trip to explore the greatness of Teotihuacan. We hope to...More

Nearby
Alameda
This beautiful park was once the playground for the
wealthiest families in the colonial era, and is now
the perfect place where locals and visitors can spend
a sunny weekend afternoon to relax or shop for
souvenirs at the market. Kids can run around or grab a
bite of cotton candy while teens and adults wander
around admiring the charming gardens and the
sculptures that adorn it. Once the heat rises, it may
...More
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Ask a question
Questions & Answers
Yolis
30 April 2017|
Answer
Response from chichenuxmal | Property representative |
Hoy Domingo, por favor llame usted directamente a nuestro Coordinador en la Ciudad de Mexico, Sr. Victor Hugo Monroy, Cel.: 55 3717 1057 Gracias por su interés en Gray Line Ciudad de Mexico.
0
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