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Review Highlights
One of the best massages I have had while on business

In Mexico for business this week and arrived early enough on Sunday to get a 50 minute Aromatherapy... read more

Reviewed 1 week ago
KRH1963
,
Bentonville, Arkansas
via mobile
Luxurious, calming spa in the heart of the city

Had a fantastic evening at this wonderful spa, just what I needed after a full day of museums in... read more

Reviewed 3 weeks ago
Lucie G
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Traveller Overview
  • Excellent75%
  • Very good6%
  • Average11%
  • Poor6%
  • Terrible2%
1 week ago
“One of the best massages I have had while on business”
3 weeks ago
“Luxurious, calming spa in the heart of the city”
About
A nordic oasis in the heart of Polanco, in Mexico City. In a chic and urban atmosphere indoors Presidente InterContinental Hotel, it's described by its costumers as one of the best spas of the world.
Suggested duration: 1-2 hours
Contact
Campos Eliseos 218, Piso 10 | Hotel Presidente InterContinental, Mexico City 11560, Mexico
Polanco
Website
+52 55 5280 3716
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Reviews (45)
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1 - 10 of 23 reviews
Reviewed 1 week ago via mobile

In Mexico for business this week and arrived early enough on Sunday to get a 50 minute Aromatherapy Message at Hela Spa. My therapist was Karame and she was fantastic. Just the right amount of pressure and she paid close attention to the areas I...More

Thank KRH1963
Reviewed 3 weeks ago

Had a fantastic evening at this wonderful spa, just what I needed after a full day of museums in the neighbouring park. The steam room, jacuzzi and massage were all superb quality. The only point to note is it is rather expensive, costing more than...More

Thank Lucie G
Reviewed 3 weeks ago via mobile

The Spa did not live up to expectations. An acceptable set up with limited space, really nice and friendly people working there but not a good massage. I try several and the specific one were not good, the general one just acceptable. A big disappointment...More

Thank FJSJM
Reviewed 6 January 2018 via mobile

Hela spa has been my favorite spa in mexico city since it opened. They have the best therapists. The spa itself is not very big but it is well kept and the service is excellent. I always go to the one in polanco at the...More

Thank Leisurepax
Silvia D, Gerente at Hela Spa, responded to this reviewResponded 18 January 2018

Dear Guest, Thank you for taking the time to write this review. I'm happy to read that you enjoyed your experience and that everything was what you expected. Hope to have you again soon. Sincerely, Silvia De Lara

Reviewed 3 January 2018

This was my 2nd visit to the spa. I had a 80 minutes full body massage. The masseuse was great, I wish I could remember her name for my next visit. The place is relatively small but very well kept and nice. The showers and...More

1  Thank Alex G
Silvia D, Gerente at Hela Spa, responded to this reviewResponded 18 January 2018

Dear Guest, Thank you very much for your review. I'm glad to read that you liked your massage and that you plan to come back. When you book your next appointment please ask for the last masseuse you had and we'll be able to tell...More

Reviewed 14 December 2017 via mobile

We went for a couples massage and it was fantastic- incredibly relaxing, the massage outstanding and they gave us champagne and chocolate truffles in the lounge inside the couples massage room- felt like we were on a holiday. Would want to go every weekend if...More

Thank Hjepp
Reviewed 30 November 2017

I did the "Hela Platinum" session this past Saturday. Overall, "uneven" would be the best way to describe my experience: it had the potential to be wonderful, and commensurate with what I paid - but in the end it was disappointing. It was the experience...More

Thank SJMTLGHC
Silvia D, Manager at Hela Spa, responded to this reviewResponded 8 December 2017

Dear guest, I'm really sorry to read that you didn't get the experience you expected. I understand your disappointment as this kind of service is unacceptable and certainly not what you deserve. In Hela, our customers are our number one priority and wouldn't like you...More

Reviewed 31 May 2017 via mobile

Even though Hela doesn't have a lot of square footage, it's truly an incredible experience. The staff is very nice and the therapists are more than well prepared. My wife and I enjoy going at least once a month. A must for spa connoisseurs!

1  Thank Sebastian D
Reviewed 29 May 2017 via mobile

I came to this spa to experience a new place. It is located within the Intercontinental Hotel in the Polanco area. I requested a deep tissue massage which was excellent thanks to my masseuse Gerardo. However the facilities are very small and you tend to...More

Thank Karen T
Silvia D, Manager at Hela Spa, responded to this reviewResponded 6 June 2017

Dear Guest, I'm sorry to read that you couldn't relax due to the small facilities. In Hela Spa, we are committed to giving you the best experience in the massage room and facilities. If you agree I would like to send a private message to...More

Reviewed 24 May 2017

I always go to Hela Spa for a break when I need to relax during a busy week. I used to have 50 minute massages but after trying the 80 minute one, 50 minutes do not seem like enough. The spa is just the right...More

Thank pipewi
Silvia D, Manager at Hela Spa, responded to this reviewResponded 6 June 2017

Dear Guest, Thank you very much for your words. We are glad to hear you like the experiences we offer at Hela Spa and that you keep coming back. Hope to see you soon. Regards, Silvia De Lara Spa manager.

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Nearby
Polanco
Poshness defines Polanco, this wealthy neighborhood
retains elegance unmatched elsewhere in Distrito
Federal. Brunch in the Polanquito area, then keep up
with the latest fashion trends in luxury boutiques
around every corner. Top it off with beautiful cafés
and restaurants that surround Lincoln Park, a treat to
the senses thanks to the art decó architecture and
high quality gourmet cuisine found here.
...More
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