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Delphinus Punta Cancun

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Address: Blvd. km. 5, Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77500, Mexico
Phone Number: +52 1 888 526 2230
Website
Today
09:00 - 17:30
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Hours:
Sun - Sat 09:00 - 17:30
Recommended length of visit: <1 hour
Description:

An exclusive location in the nicest area of Punta Cancun, surrounded by the...

An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean.

        30 minutes from Cancun International Airport

        Located in the Hotel Hyatt Ziva in Cancun

Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.

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TripAdvisor Reviewer Highlights

Read all 955 reviews
Visitor rating
  • 367
    Excellent
  • 168
    Very good
  • 58
    Average
  • 24
    Poor
  • 19
    Terrible
Loved the Dolphin Ride package!

Being residents in Mexico, we were able to purchase Mexican groupons which came out to about $36 per person for the Dolphin Ride experience. We bought 5 and had 2 teens and my mom... read more

4 of 5 bubblesReviewed 4 days ago
Alissa W
,
Sheboygan, Wisconsin, United States

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955 Reviews from our TripAdvisor Community

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Showing 636: English reviews
Sheboygan, Wisconsin, United States
Level Contributor
24 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Being residents in Mexico, we were able to purchase Mexican groupons which came out to about $36 per person for the Dolphin Ride experience. We bought 5 and had 2 teens and my mom in her 60s. Each of us enjoyed the experience very much. Just touching the dolphins was a treat, not to mention getting an individual kiss from... More 

Helpful?
Thank Alissa W
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. Thank you for taking your time to share your comments regarding your experience in our facility. I'm really glad that you enjoyed your unforgettable family moments with our dolphins. And thank you very much one more time for choose us to be your guides in such an amazin adventure. Kindest Regards. More 

CT
Level Contributor
42 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Absolutely fantastic experience with the dolphins and the trainer in the pool. Very attentive and accommodating to the person in the group who couldn't swim. However, after the session- the price for the photos was exorbitant. the cheapest choice was 12 photos for 240 USD. Most expensive photos ever. If you wanted the video all all photos (over 70), then... More 

Helpful?
Thank dipaCT
DelphinusMX, SUPERVISOR DE OPERACIONES at Delphinus Punta Cancun, responded to this review

Dear traveller: Thank you for taking the time to share your comments. We are glad you chose our facility to interact with the dolphins. Our staff is always attentive to give a helping hand to anyone who requires help. We strive to make this experience a meaningful one. We will let our trainers know your comments. We know that some... More 

Wirral, United Kingdom
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 September 2016 via mobile

Excellent experience for all the family to swim with these beautiful animals trainers really good explain everything you need to know to fully enjoy your experience

Helpful?
Thank Leanne F
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. Thank you very much for sharing your experience with us, It is very encouraging for all the team. Kind Regards. More 

A TripAdvisor Member
5 of 5 bubbles Reviewed 28 August 2016 via mobile

Cotty was our dolphin trainer and Jaqune was our dolphin. My girlfriend and I lived our experience here. Cotty made the experience exciting, educational and memorable. She seemed to have a real connection and bond with the dolphin, which transmitted to us. I'm sure all the trainers are great, but if we go back, we will request Cotty as our... More 

Helpful?
Thank A TripAdvisor Member
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. Thank you very much for sharing your experience with us, It is very encouraging for all the team. I will contact Cotty to let her know your comments. Kind regards. More 

New York
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 August 2016

The Dolphins were enjoying themselves and showing off to the guests during and before performances. They are doing a great job educating the audience of keeping our environment clean.

Helpful?
Thank DonCatalino
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. Thank you very much for your comments, in Delphinus we are always trying to improve our service and transmit our message of environmental care to every one that has enjoyed this marvelous experience. Kind Regards. More 

Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 August 2016

While staying at the Hyatt Ziva, we signed up for a 4 person or less swim with the dolphins. Had a wonderful time, was not rushed or crowded. Our trainer was very knowledgable and explained to us all about the dolphins, their care, habitat and rescue. Although the pictures and video were expensive, they turned out great and were well... More 

Helpful?
Thank Gina K
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. I will share your comments with all the staff. Thank you very much it is very encouraging for all the team. Kind Regards. More 

San Francisco, California
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 17 August 2016

We did the couples session (45 minutes for 2 people) and it was a lot of fun. I'd recommend it. Dolphins were well cared for and it was fun to swim and play with them. My low rating is due to the business and overall experience, not the time in the water. Our dolphin trainer was also great, so everything... More 

Helpful?
2 Thank Daniel R
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. We know that some people feel that the price is high, so for us it is important that you know that this is a professional job that goes beyond a simple photograph and is very appreciated by most of our visitors. It is also important to note that the income of photographs allows us to fulfill our social... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 16 August 2016

I am staying at Hyatt Ziva from August 15 to August 19, 2016. In fact, I am still here and went to swim with the dolphins today. It got to be a joke that they are trying to sell one photo for $39 dollars, and you don't even get a digital file for that price (just in a frame). I... More 

Helpful?
Thank WinterWonderChicago
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. We know that some people feel that the price is high, so for us it is important that you know that this is a professional job that goes beyond a simple photograph and is very appreciated by most of our visitors. It is also important to note that the income of photographs allows us to fulfill our social... More 

north hollywood, ca
Level Contributor
20 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 August 2016

One of the highlights of the trip. Make sure you know which package you want and ask a lot of questions. We paid for the middle package, which means we did get to swim with the dolphins by holding on to them. There is a package that does not do this. It is a must.

Helpful?
Thank Gracielame
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. I'm really glad to read about your unforgettable experience with us, thank you very much for sharing. Kind Regards More 

Manila, Philippines
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 13 August 2016

Thought I'd try this trip and it was average for me I guess. Swam with the dolphins or more like them swimming around us. Nothing too special about it but looking at them amazes me. Pictures and souvenirs were too pricey for me

Helpful?
1 Thank Catie S
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this review

Dear Traveler. We are always trying to improve our service to offer the best experience ever and your comments are really helpful. I hope you give us another opportunity in a future to show you the best of us. Kind Regards. More 

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  • Will you pick up and drop off at my hotel?
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