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Address: Cancun, Mexico
Phone Number: +52 998 881 1361
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Representives

We have had best day as our travel representatives a few times now they have always been very courteous and helpful whenever in Mexico they even helped out when a competitor... read more

5 of 5 bubblesReviewed yesterday
vtsmith
,
Victoria, Canada

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3,869 Reviews from our TripAdvisor Community

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Showing 2,635: English reviews
Victoria, Canada
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We have had best day as our travel representatives a few times now they have always been very courteous and helpful whenever in Mexico they even helped out when a competitor didn't show I love the fact they all speak extremely good English as I can't seem to grasp Spanish

Helpful?
Thank vtsmith
Pennsylvania
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Driver was prompt and on time for both trips from and to the airport. Nice newer van that was very clean and safe. Would recommend using them

Helpful?
Thank rpoole
Los Angeles, California
Level Contributor
96 reviews
44 attraction reviews
common_n_attraction_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

We booked our Cancun holiday through Costco Travel (stayed at Live Aqua & loved it). Costco uses Best Day Travel. Upon departing the airport, we easily located a representative who told us what platform to go to for our ride. At the platform, we were given clear instructions and we were provided our return voucher. The driver was professional and... More 

Helpful?
Thank AvidTraveler507
Dallas, Texas
Level Contributor
39 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Exiting the airport we found the BD rep and were taken to their designated waiting area. It was no more than 15 minute wait for a shared shuttle to Playa. Driver was friendly and we got to Playa in under an hour. The BD rep called later in the afternoon to follow up on the return back to the airport.... More 

Helpful?
Thank BethB75205
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

Once we arrived in Cancun and met are driver it was looking like it would be a good trip. I was under the weather on the plane and the driver was so kind. He blasted the air conditioning at my request and really looked after us. I would recommend for sure!

Helpful?
Thank Jason D
Boston
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 days ago NEW

We book a tour to Chichen Itza with Best Day Travel and the service was excellent! They picked up us from our hotel on time, and transport us aproximatedly for 2 hours to Chichen Itzá. During the road trip our guide: Marco Polo and his colleague Abelardo were very kind, Marco Polo spend the full trip explaining us the history... More 

Helpful?
Thank 819mariapiag
Saint Charles, Illinois, United States
Level Contributor
10 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 1 week ago

After using Best Day airport shuttle for many years, we were disappointed when the shuttle did not show up at Puerto Juarez Ferry Terminal for our trip to the airport on Nov. 16, 2015. We were at the pickup location 15 min. prior to the designated time, and waited approx. 30 minutes beyond the time, but the driver did not... More 

Helpful?
Thank Maggie B
BestDayTravel, Gerente at Best Day, responded to this review

Dear Maggie: Thank you very much for bringing this matter to our attention. With the help of the information given in your review and the name being displayed on your TripAdvisor profile, we were finally able to track your reservation in our booking system. We keep records of every incidents and complaints we have received in the past and your... More 

1 review
5 of 5 bubbles Reviewed 1 week ago

I have used BD Travel as transportation service between airport and my hotel. They are very professional, courteous and right on time. I would recommend them.

Helpful?
Thank Srinivas K
St. Catharines, Canada
Level Contributor
8 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

Our shuttle service and excursion booking was quick and easy through BD travel. We wanted to cancel an excursion and we recieved a refund no problem. Very satisfied.

Helpful?
Thank Melissa S
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 1 week ago

You only need to know one name Sara Quiroz. She is amazing! She helped with all our planning and made our excursions wonderful. She is the only person you need to see and she will help you with anything and everything. I was truly amazed at how helpful she was and then as I was waiting she was helping another... More 

Helpful?
Thank bobolr

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?