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Hola Bike Rental

Playa del Carmen, Cancun, Mexico
+52 998 119 1405
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Review Highlights
Reliable, delivery/pick-up on time

It was easy to get in contact via Email - I received very fast replies. The bike was delivered and... read more

Reviewed 11 February 2017
kittym202
,
Vienna, Austria
via mobile
Outstanding service

Quike was Very responsive to emails Delivered and picked up bikes right on time Bikes were in... read more

Reviewed 6 February 2017
jerry s
via mobile
Read all 107 reviews
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Overview
  • Excellent91%
  • Very good8%
  • Average0%
  • Poor0%
  • Terrible1%
Travellers talk about
“hotel zone” (11 reviews)
“dropped off” (7 reviews)
“great service” (16 reviews)
LOCATION
Playa del Carmen, Cancun, Mexico
CONTACT
Website
+52 998 119 1405
Write a ReviewReviews (107)
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11 - 20 of 99 reviews

Reviewed 11 February 2017 via mobile

It was easy to get in contact via Email - I received very fast replies. The bike was delivered and picked up directly at my hotel. There I had a nice meeting with Enrique who was very friendly, helpful and the delivery and pick-up of...More

Thank kittym202
HolaBike, Owner at Hola Bike Rental, responded to this reviewResponded 20 February 2017

Many thanks kittym202, we are very happy to know that we meet your expectations, we thank you very much for your comments and we hope you return soon and be able to return to serve you with pleasure., we are very happy to know that...More

Reviewed 6 February 2017 via mobile

Quike was Very responsive to emails Delivered and picked up bikes right on time Bikes were in great shape Overall excellent experience

Thank jerry s
HolaBike, Owner at Hola Bike Rental, responded to this reviewResponded 7 February 2017

Thank you very much for your comment Jerry. The satisfaction of our customers is the most important thing for HolaBike. Come back soon, it will be my pleasure to serve you again. Thank you

Reviewed 20 January 2017

We stayed in the hotel zone and the bike drop off and pick up were so easy and so convenient! The bikes were in great condition and were perfect to just jump on and run to the grocery store or to a different beach. Overall,...More

1  Thank Ashley R
HolaBike, Owner at Hola Bike Rental, responded to this reviewResponded 23 January 2017

Thank you very much for your comments Ashley, we hope to come back soon and have the pleasure of serving you again. Quike.

Reviewed 8 January 2017 via mobile

We tied both bikes securely outside Tortuga hotel and they mysteriously disappeared one night... who could have taken them??? Only someone with a key since very hefty locks were given to us and we are CERTAIN the bikes were locked accordingly; we even tied them...More

Thank Lilianalovesplaya
HolaBike, Owner at Hola Bike Rental, responded to this reviewResponded 10 January 2017

We are very sorry that you had this bad experience, but you say, we have provided a strong padlock with the purpose of avoiding to the maximum that our clients have to go through these types of situations since our primary objective is to provide...More

Reviewed 4 December 2016

Best way I found to make short trips around Cancun. People are respectful of cyclist in Cancun. Bikes were dropped off and picked up from our hotel. Had no issues, wish I would have kept the bikes an extra day though. ( :

Thank nvsmike
HolaBike, Owner at Hola Bike Rental, responded to this reviewResponded 23 January 2017

Thank you very much for your comments, come back soon and it will be a pleasure to have the opportunity to serve you again. Quike.

Reviewed 16 October 2016 via mobile

My bike, helmet and lock were delivered on time with a smile! Had a blast riding around Cancun! Great price too!

Thank Fawn O
HolaBike, Owner at Hola Bike Rental, responded to this reviewResponded 18 October 2016

Hola Fawn, Thank you very much for your comments. We hope to return soon and get back to serve you again. Best Regards

Reviewed 25 August 2016

My son is in training for the New York City Marathon so I needed to rent a bicycle so that I could accompany him on his daily morning run while we were on vacation in Cancun Mexico. My neighbor who had been to Cancun last...More

6  Thank luddy07465
Reviewed 29 June 2016

I contacted Hola Bike prior to my trip to Cancun. Enrique was quick to respond to my email, and he got everything set up for me. When I got there, he brought the bike to my hotel on time. He was super sweet, and showed...More

Thank nguyenlinhan09
HolaBike, General Manager at Hola Bike Rental, responded to this reviewResponded 30 June 2016

Thank you very much An it was a pleasure to serve you and hope to come back soon.

Reviewed 15 June 2016

I was going to rent a couple of bikes from Hola Bike for my stay in Cancun before finding out that my hotel provided them for free. I emailed them late in the evening, asking for 2 bikes to be delivered the next morning, and...More

1  Thank Peyton_T_R
HolaBike, General Manager at Hola Bike Rental, responded to this reviewResponded 16 June 2016

Thank you Peyton, We are at your orders whenever you want, it will be a pleasure to attend to you. Greetings.

Reviewed 26 April 2016 via mobile

Enrique is wonderful and very helpful. He had the best rate (way reasonable) and brought a bike with a basket and lock to my hotel. Very professional, and was available by phone and text when I couldn't adjust the seat correctly - operator error! Lol....More

Thank Dawn T
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Questions & Answers
Grant H
15 November 2017|
Answer
Response from Ginny124 | Reviewed this property |
Sorry just checked this site. Hola bikes located in Cancun but I'm sorry don't know where. We stayed at Barcelo hotels and they brought the bikes to us (over an hour from Cancun). excellent service. I would assume address... More
0
Votes
sah618
28 February 2016|
Answer
Response from HolaBike | Property representative |
Hola Marietta, The Cancun Hotel Zone is a strip of asphalt concrete 1.5 meters wide and runs parallel to the Boulevard Kukulcan from km 0 to km 11 and then became a stool 1 m wide which reaches Punta Nizuc Km 22 and again... More
1
Vote
sah618
28 February 2016|
AnswerShow all 2 answers
Response from HolaBike | Property representative |
Hola Marietta, Thank you for contacting us. All the information you require can be found at our website. Hola Bike . com Thanks and we remain at your service for any aditional questions. Hola Bike.
1
Vote