We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: Cancun, Mexico
Phone Number:
+52 .987.872.0844
Website
Recommended length of visit: More than 3 hours

TripAdvisor Reviewer Highlights

Read all 17 reviews
Visitor rating
  • 0
    Excellent
  • 1
    Very good
  • 4
    Average
  • 1
    Poor
  • 9
    Terrible
LONG and too much; need more Chichen Itza

The tour was a full bus, 13 hours. To a Mayan village (sort of) to see a cenote (underground pool) and have lunch and visit a mediocre gift shop. That was THREE hours there... read more

2 of 5 bubblesReviewed 6 February 2017
jmdevries
,
Bedford, TX
Add Photo Write a Review

17 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 15: English reviews
Bow Island
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 2 weeks ago via mobile

While staying at El Cid Marina Beach in Mazatlan, we booked several things through Pronatours. I have to say that the quality of excursions was terrific. Only problem we had was with the representative. He was an absolute lying crook. Kept trying to do MXN to CAD exchange that was way off. Plus tried to tell us only the most... More 

Helpful?
Thank Curtis B
Bedford, TX
Level Contributor
78 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 6 February 2017

The tour was a full bus, 13 hours. To a Mayan village (sort of) to see a cenote (underground pool) and have lunch and visit a mediocre gift shop. That was THREE hours there, plus 2 to get there. Then 45 minutes to Chichen Itza with 2 hours from the time we got to the parking lot -- long line... More 

Helpful?
Thank jmdevries
American Canyon, California
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 10 July 2016 via mobile

First of all, Mazatlan treated us great. However, when we decided to take this tour, little did we know we were going to be taken to certain stores and certainly not a tour of the city as advertised. Irene the guide was friendly, talked very little about Mazatlan's history but instead talked about the jewelry store were we spent 30... More 

Helpful?
Thank IzzyRecord
Milwaukee, Wisconsin
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 30 June 2015

***THIS IS A COPY OF MY EMAIL TO THEM WITH NO RESPONSE FROM PRONATOURS AS OF TODAY 30 June Good Evening: I'd like to express my deepest and most sincere disappointment with a tour me and my family and guests took with your company last week.(even if it was subcontracted out you are responsible for the outcome) It was supposed... More 

Helpful?
1 Thank MERVTJM
Oswego, Illinois
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 24 January 2015

My wife and I recently stayed in Cancun and booked an all day tour with Pronatours. We were disappointed. The tour included round trip transportation via tour bus, lunch at a nearby Mayan village, a tour of Chichen Itza and a self guided tour of Valladolid and the Cathedral of San Gervasio. Unfortunately not all services were as advertised. The... More 

Helpful?
Thank Robert F
Manassas, Virginia
Level Contributor
134 reviews
56 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

We booked our tours through El Cid La Cieba for deep sea fishing, Polaris highlight tour of Cozumel and Tulum Express. Deep sea fishing on Miss Allison (ship name) was incredibly disappointing. Captain of the ship never said one word to us, the mate spoke very little English. We spent 30 minutes of our 4 hours at the marina getting... More 

Helpful?
1 Thank Tracy S
kansas
2 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 26 March 2013

Booked a 3 tour package for 4 people. One of my sons got sick with diarrhea/vomiting, so I had to stay at hotel with him, and we missed one of the tours. We informed the tour operator of this the morning it happened. Were told by tour personnel we could either get a refund or credit for a future tour... More 

Helpful?
1 Thank kansasdiggs
pookie46
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 23 March 2013

After booking an eco-tour with El Cid's Pronatours for Sat mar. 23 2013 we waited at the gate of our resort for 30 minutes, then phoned them they said oh we cancelled the tour five minutes ago not a word to us or a phone call to tell us,they just left us in the dark.Not very happy with this tour... More 

Helpful?
Thank Pookie46
Toronto, Canada
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 8 June 2012

If I can I will rate 0 out of 10!! BEWARE!! I feel that they swindle me! HORRIBLE SERVICE AND UNTRUTHFUL!!! tell you that they will pick you up and it is not for sure! They sold me two services. Wednesday at 7am to pick me up from my Hotel to go to Chinchen for $70, and Thursday at 7am... More 

Helpful?
4 Thank Carolina L
Eugene, OR
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 April 2012

We booked three tours through Pronatours at El Cid. The billing went smoothly; we just charged everything to our room and paid at check-out. The transportation always arrived right on time, and while some of the drivers speak English, it didn't bother us. We aren't the type that needs constant entertainment. In fact, we kind of appreciated the time to... More 

Helpful?
Thank NicoleEugene

Travellers who viewed Pronatours also viewed

Cancun, Quintana Roo
 
Cancun, Quintana Roo
Cancun, Quintana Roo
 

Been to Pronatours? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Questions? Get answers from Pronatours staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?