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Review Highlights
Word of Advice....DON'T DO IT!

Used this service for a Rountrip Airport to Hotel transport in Cancun. Was charged 80usd for the... read more

Reviewed 24 August 2018
AB_NYC911
,
New York City, New York
Horrible experience

My sister and I used this company while on vacation and their customer service is horribly... read more

Reviewed 21 August 2018
seashford731
via mobile
Read all 216 reviews
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Traveller Overview
  • Excellent23%
  • Very good12%
  • Average5%
  • Poor4%
  • Terrible56%
23 Apr 2018
“Good shuttle service”
4 weeks ago
“Really glad i choosed them”
About
We are a company of turistic transportation that takes you from the Cancún International Airport to your hotel or destination so you can rest. We are committed to a good and warm customer service.
Contact
Cancun International Airport, Cancun 77504, Mexico
Website
+52 800 021 8087
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Reviews (216)
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1 - 10 of 134 reviews
Reviewed 4 weeks ago

Good and punctual service, they were really quick when I reached them on facebook to confirm my pick up and they were really nice

Date of experience: November 2018
Thank Juan C
Yellow T, Director de Relaciones Públicas at Yellow Transfers, responded to this reviewResponded 2 weeks ago

Hello Juan We are glad you had a good time with our service, we look forward to see you again soon. Have a nice day. Best regards Yellow Transfers

Reviewed 13 October 2018 via mobile

We got off the plane at Cancun and decided not to wait on our coach and booked a single transfer to our hotel. Was 12 USD each. Was very quick and easy. I didn’t book a return trip as we have a coach transfer back....More

Date of experience: October 2018
Thank Quest287045
Yellow T, Director de Relaciones Públicas at Yellow Transfers, responded to this reviewResponded 17 October 2018

Hello Thank you so much for having a great time with us, we hope we see you again soon. Have a great day Yellow Transfers

Reviewed 24 August 2018

Used this service for a Rountrip Airport to Hotel transport in Cancun. Was charged 80usd for the service. The ride going was fine but I specifically told the attendant that I wanted a pick up 2hrs prior to my flight on the return. On the...More

Date of experience: August 2018
Thank AB_NYC911
Reviewed 21 August 2018 via mobile

My sister and I used this company while on vacation and their customer service is horribly inefficient and incompetent. We had a ride scheduled after a boat tour and our tour ran 30 minutes late. We were told we called too late (we were on...More

Date of experience: August 2018
1  Thank seashford731
Reviewed 29 July 2018 via mobile

If you want reliable service, not this place. Considering the percentage of passengers likely going to the airport on international flights they should probably be a bit more prompt than 28 minutes late for a pickup. And that's with the private car service. Perhaps this...More

Date of experience: July 2018
1  Thank Tim H
Yellow T, Director de Relaciones Públicas at Yellow Transfers, responded to this reviewResponded 13 August 2018

Hello Tim Sometimes our arrival at the hotel can be delayed due to contingencies on the road, such as traffic or repair in the streets without prior notice, we hope that there were no problems with the baggage documentation at the airport and that you...More

Reviewed 9 July 2018

The worst services ever, never will use anymore and would not recommend to anyone. Our pick up ride from hotel was schedule at 12.45 pm, we checked out at 12pm and waiting in lobby for our shuttle. At 12.20pm we just approached to the super...More

Date of experience: July 2018
1  Thank Inna S
Yellow T, Director de Relaciones Públicas at Yellow Transfers, responded to this reviewResponded 14 July 2018

Hello Inna There must have been a mistake with your reservation, so please send us your reservation number to customerservice@yellowtransfers.com so we can verify your information and find a way to help you and follow up your comments.

Reviewed 8 July 2018

Do not use the Super Shuttle / Yellow Transfers at the Cancun Airport. They swarm you when you leave the airport and offer a great deal. If you book round trip shuttle they will give you a discount. HOWEVER, THEY NEVER COMPLETE THE PICK UP...More

Date of experience: July 2018
Thank Matthew C
Yellow T, Director de Relaciones Públicas at Yellow Transfers, responded to this reviewResponded 14 July 2018

Hello Matthew Send us your reservation number to customerservice@yellowtransfers.com so we can verify the GPS of our vehicles and find out what happened with your service. Best Regards

Reviewed 4 June 2018

Do not use them! They mixed up the time to pick me up from the hotel to the airport. On the voucher it says 1:35pm and they came at 12:40pm and left. I had to call a taxi and I almost missed my flight. The...More

Date of experience: June 2018
Thank ines3001
Yellow T, Director de Relaciones Públicas at Yellow Transfers, responded to this reviewResponded 14 July 2018

Hello ines3001 We have to verify what happened with your reservation, so please send us your reservation number to customerservice@yellowtransfers.com so we can follow up your comments. Best regards

Reviewed 13 May 2018

IT'S A SCAM!!!! Bought a round trip ticket at the Airport in Canun to the ferry to Isla Mujeres and back to the Airport. I reconfirmed our pick up day and time the morning of our evening pick which was to take us to the...More

Date of experience: May 2018
Thank socaliviv
Yellow T, Director de Relaciones Públicas at Yellow Transfers, responded to this reviewResponded 14 July 2018

Hello socaliviv We would need to verify what happened with your service, we have GPS in all our vehicles, also we can check the report from the hotel and the recordings in our call center, we just need you to send your information and your...More

Reviewed 8 May 2018

We bought and round trip transfer and they didn't show up at the end of our trip. They promised us a refund but have never sent the money or responded to our inquiries. This seems to be their M.O., if you read the other reviews.

Date of experience: February 2018
Thank David G
Yellow T, Director de Relaciones Públicas at Yellow Transfers, responded to this reviewResponded 14 July 2018

Hello David Send us your information to customerservice@yellowtransfers.com so we can see what happened with your refund, we will follow up your comments. Best regards

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Questions & Answers
Ask a question
felixfaescotland
15 March 2015|
AnswerShow all 2 answers
Response from reina35 | Reviewed this property |
Awful. Never showed up to take us back to the airport. Scam!
0
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