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Aquatours

Blvd. Kukulcan Km 6.5, Cancun 77500, Mexico
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Review Highlights
Disappointed

Purchased a day tour to Isla Mujeres/Gaffron Park through Aquatours. Check in was fast but were... read more

Reviewed 5 May 2018
azmoats
,
Phoenix
Misleading Excursion

Purchased a tour to Isla Mujeres while staying at our resort. Was told we would take the boat to... read more

Reviewed 8 April 2018
Nicky N
,
Fort Wayne, Indiana
Read all 63 reviews
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Overview
  • Excellent68%
  • Very good12%
  • Average7%
  • Poor9%
  • Terrible4%
Travellers talk about
“jungle tour” (13 reviews)
“boat ride” (6 reviews)
“playa tortuga” (2 reviews)
LOCATION
Blvd. Kukulcan Km 6.5, Cancun 77500, Mexico
Write a ReviewReviews (63)
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All reviews
"jungle tour"
in 13 reviews
"boat ride"
in 6 reviews
"playa tortuga"
in 2 reviews
"the reefs"
in 2 reviews
"boats"
in 19 reviews
"lagoon"
in 8 reviews
"snorkel"
in 11 reviews
"adventure"
in 5 reviews
"swim"
in 4 reviews
"cruised"
in 2 reviews
"statues"
in 2 reviews
"dock"
in 3 reviews
"activity"
in 3 reviews
"shore"
in 2 reviews
"hotel"
in 7 reviews
"waves"
in 2 reviews
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1 - 10 of 39 reviews

Reviewed 5 May 2018

Purchased a day tour to Isla Mujeres/Gaffron Park through Aquatours. Check in was fast but were told to be there at 8:15 but did not leave until 9am. The ride over was fine but then were dropped off and did not know what we were...More

Thank azmoats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 11 May 2018

Dear visitor, We thank you for your preference and also for the sharing of your feedback on TripAdvisor. We deeply regret that you felt our services were not as you expected, all your comments are well received, taken into account and will be shared with...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018

Purchased a tour to Isla Mujeres while staying at our resort. Was told we would take the boat to Gaffron Park to snorkel, kayak, included lunch/drinks & free time to explore in town. Paid extra for the Dolphin Discovery swim for my son & myself....More

Thank Nicky N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 9 April 2018

Dear traveler, We thank you very much for your preference in selecting our facility for passing your last day in Cancun and also for the sharing of your feedback on TripAdvisor. We deeply regret that you felt that your visit was not as you expected,...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018 via mobile

The name "Jungle Tour" is a bit misleading, the majority of the tour is spent on open water and not in the jungle. People also showed up late which meant we missed out on some of the tour time, we didn't feel like we were...More

Thank Frida M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 23 March 2018

Dear traveler, We would like to thank you for your preference and for taking the time to share how was your experience at Marina Aquatours. We are pleased to know that you enjoyed the speed boat tour and our services were as expected. Our team...More

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Reviewed 2 March 2018

We were told from our sunwing rep in 2016 , that if you want to do this activity , this one is , due to it's location, the one that would give us the longest boat ride , from Playa Tortuga to Punta Nizuc !...More

Thank andre g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 6 March 2018

Dear traveler, We would like to thank you for sharing your experience with us at Marina Aquatours. We are very happy that you enjoyed your day and the dolphin activity was terrific, they are wonderful creatures! We really appreciate your opinion and we are pleased...More

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Reviewed 14 February 2018

I want to express a sincere thank you to Augusto who made our adventure perfect! He showed great patience and kindness to a 75 year old. We did not go snorkeling, but loved the speed boat ride and going through the mangroves.More

Thank alexharris23018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 15 February 2018

Dear traveler, We appreciate your visit to Aquatours and especially for having the time to tell us about your experience. We are very pleased to know that you enjoyed our program Jungle Tour and passed an amazing time. Our team is always ready to help...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017 via mobile

The aquatours jungle speed boat swim and snorkel is great. Drive 40hp speed boat goes really fast. Stop on reef and swim and snorkel and drive back. Staff great and friendly. Boats and equipment in good shape. Lots of fish. Tour lasts about 2 hours....More

Thank bubbastonetheegghead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 5 December 2017

Dear traveler, We would like to thank you for your preference and for taking the time to share how was your experience at Jungle Tour Marina Aquatours. We are pleased to know that you enjoyed the activity and you passed a really nice time. Our...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

There are many providers of this excursion so please read this warning first. For convenience, we opted to book Aquatours Cancun, located across the street from the Ferry Dock at Playa Tortuga, through Lomas Travel in our hotel. The Jungle Tour itself is incredible! The...More

Thank Allan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 8 November 2017

Dear traveler, We would like to thank you for sharing your experience with us at Marina Aquatours especially at the Jungle Tour. We are very happy that you enjoyed your day and the activity was terrific, the snorkel activity in the area is a wonderful...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

Speed boating was such a wonderful adventure. We were in a group of six boats including the tour guide. The boat seated two people and was easy to maneuver. The wind felt great on our faces. The views were spectacular. Driving through the jungle trees...More

Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

We did the mini speed boat and snorkel tour. Driving the boats is so much fun and the reef we snorkeled at was beautiful! We took the city bus from our hotel to the marina and it was $1 each way- so very easy to...More

Thank texastraveler0621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017

My wife and I had done this excursion 22 years ago and thought it would be interesting to do again. We booked through Local Expert Cesar Mian at the Hyatt Zilara, and took the bus to Aquatours. We arrived on Wednesday for 1:30 session; were...More

Thank D1234792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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