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Aquatours
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Certificate of Excellence
Traveller Overview
  • Excellent62%
  • Very good12%
  • Average10%
  • Poor7%
  • Terrible9%
Travellers talk about
“jungle tour”(16 reviews)
“speed boat”(18 reviews)
“great fun”(4 reviews)
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Blvd. Kukulcan Km 6.5, Cancun 77500, Mexico
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+52 998 193 3360
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Reviews (77)
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All reviews jungle tour speed boat great fun playa tortuga the reefs day tour boats lagoon dock snorkel adventure shore sunglasses swim activity lockers equipment
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1 - 10 of 47 reviews
Reviewed 19 January 2019 via mobile

What a fun way to get to your snorkelling destination! My hubby and I took turns at the wheel of our two person speed boat. The reef time was great, because we could look at our leisure without having to follow anyone. On the way...More

Date of experience: January 2019
Thank CarolMDC
DolphinDiscovery, E-Concierge at Aquatours, responded to this reviewResponded 21 January 2019

Dear traveler, We would like to thank you for sharing your experience with us at Marina Aquatours. We are very happy that you really enjoyed the snorkel activity and you were able to admire the wonderful nature. We really appreciate your opinion and we are...More

Reviewed 2 January 2019 via mobile

This was day 2 of as 2 day tour booked through Viator. It was a GREAT deal. We arrived at the dock with the port fee in cash (no surprises) paid the insurance (we almost needed it) and embarked. My kids (ages 7 and 13)...More

Date of experience: December 2018
Thank 428stus
DolphinDiscovery, E-Concierge at Aquatours, responded to this reviewResponded 8 January 2019

Dear traveler, We would like to thank you for your preference and for taking the time to share how was your experience at Marina Aquatours. We are pleased to know that you enjoyed the speed boat tour and our services were as expected. Our team...More

Reviewed 26 November 2018 via mobile

I arrived with my young family to take the Jungle tour, which I had already purchased, only to be asked to pay $40.00 dollars more as we were a party of 4. Julio, the customer service scammer, proceeded to explain to me that I had...More

Date of experience: November 2018
1  Thank RayT2468
DolphinDiscovery, E-Concierge at Aquatours, responded to this reviewResponded 27 November 2018

Dear traveler, We appreciate your visit to Marina Aquatours and especially for taking the time to tell us about your experience at the Jungle Tour. It has been very useful to read your review, your comments are much appreciated as they work as a powerful...More

Reviewed 8 October 2018

This was a very disappointing experience. First, they were the highest priced "jungle" boat tour available. Upon check in, which was not an unpleasant experience and expedited, we were issued a warning to purchase the $10 boat insurance. This was not informed to us prior...More

Date of experience: October 2018
Thank Joshua G
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 9 October 2018

Dear visitor, We appreciate your visit to Marina Aquatours and especially for taking the time to tell us about your experience. We deeply regret that you felt our services were not as you expected, your comments are well received, taken into account and will be...More

Reviewed 6 October 2018 via mobile

We booked via Thomas Cook and had transfers included, our rep made us aware we would need to pay $12 reef tax when we arrived which was fine. We were not made aware you had to pay $10 dollars insurance too on arrival but we...More

Date of experience: September 2018
Thank jadelaurenlitch
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 9 October 2018

Dear traveler, We would like to thank you for your visit to Marina Aquatours and especially for having the time to tell us about your experience. We are terribly sorry to know that Jungle Tour was not as you expected. Be assured that your comments...More

Reviewed 13 September 2018 via mobile

Booked through our rep we had the excursion plus transport from out hotel outside of Cancun. Transport alone was worth the money. The tour was great fun. Not greatly organised at the start, youre given lifejacket and flippers, a new snorkle but no mask (turned...More

Date of experience: September 2018
Thank NewportTara86
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 25 September 2018

Dear traveler, We would like to thank you for your preference and for taking the time to share how was your experience at Marina Aquatours Speedboat's Tour. We are pleased to know that our activities fulfilled your expectations and you had a great and funny...More

Reviewed 10 September 2018 via mobile

What an amazing experience! I recommend highly. Pedro was our guide. He was great. Snorkeling was fun not too deep. Better than jet ski rental.More

Date of experience: September 2018
Thank angelae10182018
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 25 September 2018

Dear traveler, Many thanks for sharing your experience with us at Marina Aquatours. We are very happy that you enjoyed your day and the service from our staff was as expected, we deeply appreciate your review and we look forward to welcome you again in...More

Reviewed 29 July 2018

I will post this review where ever I can to help people avoid this place. It’s my own stupidity that I took my wallet with me. I know the exact denominations because I just got the cash from the bank. 4 $100 bills and 4...More

Date of experience: July 2018
4  Thank sethusa10
Reviewed 5 May 2018

Purchased a day tour to Isla Mujeres/Gaffron Park through Aquatours. Check in was fast but were told to be there at 8:15 but did not leave until 9am. The ride over was fine but then were dropped off and did not know what we were...More

Date of experience: May 2018
1  Thank Brent M
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 11 May 2018

Dear visitor, We thank you for your preference and also for the sharing of your feedback on TripAdvisor. We deeply regret that you felt our services were not as you expected, all your comments are well received, taken into account and will be shared with...More

Reviewed 8 April 2018

Purchased a tour to Isla Mujeres while staying at our resort. Was told we would take the boat to Gaffron Park to snorkel, kayak, included lunch/drinks & free time to explore in town. Paid extra for the Dolphin Discovery swim for my son & myself....More

Date of experience: April 2018
1  Thank Nicky N
DolphinDiscovery, Community Manager at Aquatours, responded to this reviewResponded 9 April 2018

Dear traveler, We thank you very much for your preference in selecting our facility for passing your last day in Cancun and also for the sharing of your feedback on TripAdvisor. We deeply regret that you felt that your visit was not as you expected,...More

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