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This Is Cozumel

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Address: Cozumel 77600, Mexico
Phone Number:
+52 1 987 111 5284
Website
Fee: Yes
Description:

Genuine customer reviews for our Cozumel tours and activities. If you've...

Genuine customer reviews for our Cozumel tours and activities. If you've booked something through us please post your review, we truly value all comments.

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TripAdvisor Reviewer Highlights

Read all 215 reviews
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  • 162
    Excellent
  • 28
    Very good
  • 6
    Average
  • 8
    Poor
  • 6
    Terrible
Easy tour bookings

We booked our America's Cup sailing and Chichen Itza by air tours through This is Cozumel. Alex was extremely helpful with our questions and booking both by email and on the... read more

Reviewed 8 February 2017
Tootall70
,
Calgary, Canada
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215 Reviews from our TripAdvisor Community

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Showing 210: English reviews
Calgary, Canada
Level Contributor
41 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed 8 February 2017

We booked our America's Cup sailing and Chichen Itza by air tours through This is Cozumel. Alex was extremely helpful with our questions and booking both by email and on the phone. Once in Cozumel, both tours were actually modified and the tour operators contacted us by phone at the resort and follow-ups were made by This is Cozumel. Detailed... More 

Helpful?
Thank Tootall70
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Many thanks! We're so happy you thought the tours were amazing and found the reservation process to be so smooth too. We hope we can welcome you back to Cozumel again soon! More 

Winnipeg
Level Contributor
29 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 8 February 2017

Another perfect island tour booked through This Is Cozumel with our guide Rafael. He was perfect and provided a tour that included everything we planned. He was very informative, perfect English with a great sense of humour. The van was very comfortable with much needed AC. Every time we have guests come to visit we always take this tour. It's... More 

Helpful?
Thank Shelley936
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

That's fantastic to hear, Shelley, and we're excited to receive three 5-star reviews in a row from you, thanks! We only work with a handful of drivers who we know personally and they always take great care of our customers. We hope you can make it back again next year (or sooner) too! More 

Saint Catharines, Ontario, Canada
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 5 February 2017 via mobile

We used "This is Cozumel " to book a vow renewal ceremony at Chakaanab Park. We found them during an online search. Based on previous reviews, we decided to book with them. Alex was very quick to respond and handled our booking very professional. The ceremony was perfect and was exactly as described online. Thank you for the memories!

Helpful?
Thank Rob W
Hamilton, New Jersey
1 review
Reviewed 3 February 2017

We had a great time on the Cozumel Private Taxi Tour. We received detailed instructions and map to help us find the meeting place to pick up our private taxi. Our driver, Arturo, arrived early and was extremely friendly, courteous, and accommodating of our requests to see specific Cozumel sights. He also accommodated our last minute change of plans, and... More 

Helpful?
Thank RLM222
Mandeville, Louisiana
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 26 January 2017

I have to start by talking about the company and how the booking and more importantly the rescheduling went. We booked a tour for "The other side of the Island" because we wanted to get off the beat and path of the large tourist traps and see the other side. We booked with less than a week before our cruise.... More 

Helpful?
2 Thank Louis T
1 review
Reviewed 8 January 2017

This was the absolute highlight of our trip! Our tour guide, Oscar, was amazing. The jade cenote was beautiful. And the ATV course and the cliff jump were thrilling. I would hands down suggest this tour for anyone looking for a little adventure in Cozumel. It was well with the money. I sincerely can't think of a negative experience about... More 

Helpful?
Thank Nathaniel J
1 review
Reviewed 13 December 2016 via mobile

My best friend and I went on this excursion and had a wonderful time! She was really nervous as she had never driven an ATV before but she quickly was able to learn with little guidance. The tour guides are great and this was overall a great time and a highlight of our trip.

Helpful?
Thank Shelley B
1 review
Reviewed 6 December 2016

Great customer service. Alex was a lot of help! We will be using This is Cozumel in the future on return trips!

Helpful?
Thank Terri N Ken B
Cozumel-Reservations, Manager at This Is Cozumel, responded to this review

Thanks Terri, we're really pleased you like our customer service and thanks again for booking with us! More 

Mooresville, North Carolina
1 review
Reviewed 22 November 2016

Had a great time on Passion Island. Alex helped set up this excursion for us with his prompt and professional experience. All staff at Passion Island were friendly and fun! We would recommend this excursion and will use This is Cozumel again in the future!

Helpful?
Thank SabaLover
Farmington, Minnesota
Level Contributor
3 reviews
Reviewed 21 November 2016

I booked our taxi tour online several weeks before we arrived in Cozumel. Our driver Alex met us, as expected, and was super friendly. He took us wherever we wanted to go and told us about the island on the way. I would highly recommend this option for getting around the island!

Helpful?
Thank deannaraesam

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?