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Fantasy Travel Experts

20 av. Sur No.1200 between 19 y 21,, Cozumel 77663, Mexico
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Bad Experience with Fantasy Travel Experts - Rep Priscilla/ Secrets Aura

Left waiting for 45 minutes for a tour we pre-booked. Fantasy Travel Experts cancelled the tour... read more

Reviewed 27 February 2018
tscammell
,
Winnipeg, Canada
Avoid!!!

We booked an island tour excursion with Fantasy Travel Experts since they were our contact from our... read more

Reviewed 20 February 2018
mdvf
,
Winnipeg, Canada
Read all 21 reviews
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Overview
  • Excellent19%
  • Very good4%
  • Average4%
  • Poor9%
  • Terrible64%
26 Feb 2018
“Bad Experience with Fantasy Travel Experts - Rep Priscilla/ Secrets Aura”
20 Feb 2018
“Avoid!!!”
LOCATION
20 av. Sur No.1200 between 19 y 21,, Cozumel 77663, Mexico
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1 - 10 of 19 reviews

Reviewed 27 February 2018

Left waiting for 45 minutes for a tour we pre-booked. Fantasy Travel Experts cancelled the tour without notice. We waited on the side of the road for our pickup, but no one showed. We approached the Fantasy Travel Experts rep, she barely even apologized. We...More

1  Thank tscammell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2018

We booked an island tour excursion with Fantasy Travel Experts since they were our contact from our WestJet vacation package. We waited for 40 minutes to be picked up, no one showed. When we went back into the hotel to find our contact, she barely...More

1  Thank mdvf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2017

My wife and I was picked up from the airport in Cozumel and packed into a van like sardines. When we got to the Melia resort, we were told that a representative from Fantasy Travel would meet us at 5:30 pm to go over our...More

2  Thank davidstanton3rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 December 2017

Booked private airport roundtrip transfer through Discovery Mundo - who uses Fantasy Tours in Cozumel. We received emails verifying all arrangements for a private car to and from airport. Upon arrival waited 30 minutes to deal with a very rude agent and placed in a...More

1  Thank bbandky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2017

We booked round trip transportation in Cozumel online and found that they booked the wrong dates. After spending 2+ hours on the phone over several days they are not willing to correct the dates (although they keep saying they will) or refund us. I can...More

Thank Laura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017 via mobile

You book online for round trip shuttle service but it’s only one way to the resort. To receive your “taxi” voucher you have to listen to them try and sell you a bunch of excursions and tours. Stupid and not worth it. Spent $36 for...More

Thank aleedol17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2017

Everything went as planned with the representatives waiting for us on the Cozumel side, walking us through the ferry ticket purchase and the ride to Playa. At Playa there was a small hiccup as the guide was told to wait one place and us another....More

Thank Keekers456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 June 2017

Dear Guest, Thank you very much for your valuable opinion and comments. We are so happy that you had such a great experience with us and everyone enjoyed the tour and learnt about it and had a great time! We really appreciate all your feedback...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2017

These people epitomize the concept of inept. After we paid their rep, we were instructed to meet their people at an assigned area to board a boat to Cancun, and then be taken to a shuttle bus that would take us to Chichen Itza. The...More

Thank trumpet251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 May 2017

Dear Customer: I am very sorry for the inconveniences you went through. I will now proceed with the investigation to be able to give you an answer on this matter. For me to do so, I will need some more information, can you please send...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017

We never received our ferry tickets so they just dropped us off in Playa del Carmen with no direction how to even get to the ferry- that part was pretty scary. We had to pay $28 for ferry tickets that we had already paid for...More

Thank jenice182017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 May 2017

Good afternoon: We have received your comments. I am very sorry for the inconveniences you had during your trip. I want to let you know that the services Fantasy Travel Experts provide are the ones in Cozumel, which were given on time and as promised....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016 via mobile

We booked an all inclusive honeymoon and chose fantasy travel for our round trip transfers and highly recommend! Diego and the team are outstanding. We missed our Dallas connection and the resort phones were down due to weather in Cozumel, we were near panic thinking...More

Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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