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Fantasy Travel Experts

Fantasy Travel Experts
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Traveller Overview
  • Excellent19%
  • Very good7%
  • Average3%
  • Poor7%
  • Terrible64%
14 Oct 2018
“5 days chasing this guy is enough”
26 Feb 2018
“Bad Experience with Fantasy Travel Experts - Rep Priscilla/ Secrets Aura”
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20 av. Sur No.1200 between 19 y 21,, Cozumel 77663, Mexico
+52 987 872 4081
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Reviews (26)
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1 - 10 of 20 reviews
Reviewed 14 October 2018 via mobile

Avoid this company on Cozumel. They do not honor time commitment s. Wilson is never where he is supposed to be. Cannot a voucher to return to the airport.

Date of experience: October 2018
Thank 31310EllenN
Reviewed 27 February 2018

Left waiting for 45 minutes for a tour we pre-booked. Fantasy Travel Experts cancelled the tour without notice. We waited on the side of the road for our pickup, but no one showed. We approached the Fantasy Travel Experts rep, she barely even apologized. We...More

Date of experience: February 2018
2  Thank tscammell
Reviewed 20 February 2018

We booked an island tour excursion with Fantasy Travel Experts since they were our contact from our WestJet vacation package. We waited for 40 minutes to be picked up, no one showed. When we went back into the hotel to find our contact, she barely...More

Date of experience: February 2018
1  Thank mdvf
Reviewed 30 December 2017

My wife and I was picked up from the airport in Cozumel and packed into a van like sardines. When we got to the Melia resort, we were told that a representative from Fantasy Travel would meet us at 5:30 pm to go over our...More

Date of experience: December 2017
2  Thank davidstanton3rd
Reviewed 28 December 2017

Booked private airport roundtrip transfer through Discovery Mundo - who uses Fantasy Tours in Cozumel. We received emails verifying all arrangements for a private car to and from airport. Upon arrival waited 30 minutes to deal with a very rude agent and placed in a...More

Date of experience: December 2017
1  Thank bbandky
Reviewed 27 December 2017

We booked round trip transportation in Cozumel online and found that they booked the wrong dates. After spending 2+ hours on the phone over several days they are not willing to correct the dates (although they keep saying they will) or refund us. I can...More

Date of experience: December 2017
Thank P7361UZlaurad
Reviewed 30 October 2017 via mobile

You book online for round trip shuttle service but it’s only one way to the resort. To receive your “taxi” voucher you have to listen to them try and sell you a bunch of excursions and tours. Stupid and not worth it. Spent $36 for...More

Date of experience: October 2017
Thank aleedol17
Reviewed 23 May 2017

Everything went as planned with the representatives waiting for us on the Cozumel side, walking us through the ferry ticket purchase and the ride to Playa. At Playa there was a small hiccup as the guide was told to wait one place and us another....More

Date of experience: May 2017
Thank Keekers456
Management response:Responded 8 June 2017

Dear Guest, Thank you very much for your valuable opinion and comments. We are so happy that you had such a great experience with us and everyone enjoyed the tour and learnt about it and had a great time! We really appreciate all your feedback...More

Reviewed 7 May 2017

These people epitomize the concept of inept. After we paid their rep, we were instructed to meet their people at an assigned area to board a boat to Cancun, and then be taken to a shuttle bus that would take us to Chichen Itza. The...More

Date of experience: July 2016
Thank trumpet251
Management response:Responded 9 May 2017

Dear Customer: I am very sorry for the inconveniences you went through. I will now proceed with the investigation to be able to give you an answer on this matter. For me to do so, I will need some more information, can you please send...More

Reviewed 20 April 2017

We never received our ferry tickets so they just dropped us off in Playa del Carmen with no direction how to even get to the ferry- that part was pretty scary. We had to pay $28 for ferry tickets that we had already paid for...More

Date of experience: April 2017
Thank jenice182017
Management response:Responded 2 May 2017

Good afternoon: We have received your comments. I am very sorry for the inconveniences you had during your trip. I want to let you know that the services Fantasy Travel Experts provide are the ones in Cozumel, which were given on time and as promised....More

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