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Traveller Overview
  • Excellent66%
  • Very good8%
  • Average5%
  • Poor2%
  • Terrible19%
Travellers talk about
“captain luis”(2 reviews)
“el cielo”(3 reviews)
One Top Trip Is Manage From A Native Family Of Cozumel With More Than 15 Years Of Experience Making Snorkel Tours, Jeeps Tours, Fishing, And More. We Love Our Job, So We Will Do Your Trip The Best Experience You Can Have. You Are Now In One Of The...more
Suggested duration: More than 3 hours
Cozumel, Mexico
+52 444 145 4333
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Reviews (36)
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All reviews captain luis snorkel equipment el cielo palancar boat
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1 - 10 of 13 reviews
Reviewed 31 August 2017

While Tita tried hard to make amends, and we were given a 75% reimbursement, it was a wholly disappointing experience leading up to actually getting to the boat. I am going to demand a 100% reimbursement. The liason, Carla, that was to meet us in...More

Date of experience: August 2017
1  Thank Mark G
Reviewed 17 August 2017 via mobile

We just had an incredible experience. Since the booking of the Trip Tita Aranda made sure I had all the info needed. She was super helpful recommending places to eat and do in Cozumel (besides the tour). The yacht we got was incredible and the...More

Date of experience: August 2017
Thank 4guystoparis
Reviewed 17 August 2017 via mobile

Best Day with Captain Luis /bartender /chef / cool dude He made the Luxury private trip Fun Loved the stop at Palancar and El Cielo was spectacular Highly recommend it And dont waste your money on the multiple crowded trips This is actually very reasonable...More

Date of experience: August 2017
Thank Carlos M
Reviewed 7 July 2017

We did snorkeling at El Cielo and Palancar Reef. It was all very good, we were guided by "Shrek and the Donkey" (laughs) and they were nice and attentive. They served very good snacks as well.

Date of experience: July 2017
2  Thank barbarasivori
Reviewed 5 March 2017 via mobile

I scheduled a snorkeling trip for my wife and I while in Cozumel. I paid in advance but the trip was aborted due to inclimate weather. They said that our payment would be refunded but so far it that has not been the case. I...More

Date of experience: March 2017
Thank DrGary105
Reviewed 25 February 2017 via mobile

Very decent company. Good communication and awesome prices. We had a blast snorkeling in Cozumel. The team was great and well organized.

Date of experience: February 2017
Thank 708hillarys
Reviewed 10 February 2017

We only had one day to spend in Cozumel.....There were hiccups with other tour members that were supposed to be on our boat.....They took us out anyway with only 4 people total.....we snorkeled 4 different sites and they got us back to our cruise ship...More

Date of experience: January 2017
Thank love2trvl92649
Reviewed 5 January 2017

We booked them for a private snorkeling tour for 13 people. After having difficulty finding them off the ship (mainly my fault, lack of understanding), We took a short walk to the hotel lobby (that is on the web site). A Nice boat pulled up...More

Date of experience: December 2016
1  Thank tracie083
Reviewed 12 February 2016 via mobile

W reserved with this tour company a month before our cruise, Confirmation was received and even an email before our trip. When arrived to port we followed the directions given in the confirmation email which stated to meet at the hotel La Ceiba store. We...More

Date of experience: February 2016
4  Thank zaney
One T, Propietario at One Top Trip, responded to this reviewResponded 14 June 2016

dear zaney ...we are very sorry for this bad experience at onetoptrip. it is actaully the fist time that we have this kind of problem. my personal staff report to me that they where waiting at the lobby of the hotel for almost an hour....More

Reviewed 21 January 2016 via mobile

Great experience!!! beautiful places to visit without tourists!!! new places to explore specially for family !! our teenagers enjoyed it a lot!!! it nice to visit Cozumel and discover places I will never imagine you'll able to visit.. friendly people snda lot of fun!!!

Date of experience: November 2015
2  Thank Camper193716
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