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Address: Chetumal Km. 282 | Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Phone Number: +52 998 206 3311
Website
Today
08:30 - 17:00
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Hours:
Mon - Sat 08:30 - 17:00
Description:

Swimming with dolphins programs at Riviera Maya (Mayan Riviera). A...

Swimming with dolphins programs at Riviera Maya (Mayan Riviera). A dolphinarium surrounded by tropical nature for dolphin swim encounter

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TripAdvisor Reviewer Highlights

Read all 686 reviews
Visitor rating
  • 298
    Excellent
  • 85
    Very good
  • 43
    Average
  • 21
    Poor
  • 16
    Terrible
Loved every minute of it but it was expensive!

Absolutely loved every minute of this, we did the couples dream swim on our honeymoon. We paid $270 for the 45 dream swim and it was everything it was advertised to be. From... read more

5 of 5 bubblesReviewed 2 days ago
Josh B
,
Denver, Colorado

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686 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Denver, Colorado
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Absolutely loved every minute of this, we did the couples dream swim on our honeymoon. We paid $270 for the 45 dream swim and it was everything it was advertised to be. From what I could tell, it appeared to me Delphinus took very good care of the animals and I very much liked their theme of protecting the earth... More 

Helpful?
Thank Josh B
London, United Kingdom
Level Contributor
31 reviews
common_n_attraction_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

We booked the silver option through Thompson with a 40 dollar offer off if you booked another trip with them. The trips are very expensive so we booked the swimming with the dolphins because it was something I always wanted to do, On arrival at the attraction they try and sell you an upgrade offering a free t shirt included.... More 

Helpful?
1 Thank Karen377
Jaime H, Customer service supervisor at Delphinus Riviera Maya, responded to this review

Dear traveler Thank you very much for share your experience with us, regarding your comments about the pictures, we know that some people feel that the price is high, so for us it is important that you know that this is a professional job that goes beyond a simple photograph and is very appreciated by most of our visitors.  ... More 

Greater Manchester, United Kingdom
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 week ago

we did a swim for 4 people it was brilliant the staff brilliant dolphins fantastic a most magical morning spent with magical animals very unique adventure Harry the trainer was great

Helpful?
Thank Angela P
Management response:

Dear traveler Thank you for taking your time to share your comments regarding your experience in our facility, for us it is very gratifying to hear that your experience was satisfactory and that we achieved our main goal by transmitting the message of conservation of the environment. Regards More 

2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

I cannot remember the gentleman name that did our group but he was blonde and English if that helps! He was great with us all as we had a 5 year old in the group ! He was so patient and easy going! The dolphins were incredible and so good with both children and adults was a great experience !

Helpful?
Thank Frankie C
Jaime H, Customer Service Supervisor at Delphinus Riviera Maya, responded to this review

Dear Traveler Thank you very much for your time to share your experience in our facilities, our staff work so hard every day to exced your expectations, you are welcome anytime and we hope to receive your family again to create more special moments. Regards More 

Jim Thorpe, Pennsylvania
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We went to Delphinus during our Honeymoon Week (Nov. 2016); It has always been a dream of mine to swim with dolphins and we booked this excursion through AMSTAR at the El Dorado Resort (Riviera Maya); What an INCREDIBLE experience! The staff were very friendly and the dolphin experience was absolutely breathtaking. You could tell that the staff really loved... More 

Helpful?
Thank mandyschnell01
Jaime H, Customer service supervisor at Delphinus Riviera Maya, responded to this review

Dear Traveler Thank you very much for writing about your experience at our facilities. Thank you for recognizing the efforts of our staff for this experience would be a meaningful experience for you. Regards More 

Winksley, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 weeks ago

On our recent honeymoon to Mexico we booked this trip through Thomson and it was fantastic! The location and standard of care for the dolphins was great and the range of activities available to do with them was just brilliant. We chose the silver package, so that we were in a group of 4 which allowed us to really interact... More 

Helpful?
Thank kmyers690
Jaime H, Customer service supervisor at Delphinus Riviera Maya, responded to this review

Dear traveler Thank you very much for visit our facilities, we are so proud to be part of your honeymoon trip, you are welcome back anytime. Regards More 

Level Contributor
39 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Our 4 teenage children did the Trainer for a day program. They absolutely loved it. Booked directly with Delphinus a month before arriving and got a much better deal than I saw quoted on the day - Around $100 pp For this they had a full day program of interacting with the dolphins and learning. 2 photos also included.

Helpful?
Thank Lee S
Jaime H, Costumer service supervisor at Delphinus Riviera Maya, responded to this review

Dear Traveler Thank you very much for writing about your experience at our facilities. Thank you for recognizing the efforts of our staff for this experience would be a meaningful experience for you. Regards More 

Level Contributor
25 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 31 October 2016 via mobile

It was ok for 1 time. Saw the dolphins in the wild there for I think this is animal abuse. T hey swim all day in same pool, no freedom at all........ this was a one time thing................... If you want to book it. Do it directly by their site much cheaper. They have a cab service and pick you... More 

Helpful?
Thank _Witte86_
TonyDelphinus, Manager at Delphinus Riviera Maya, responded to this review

Dear Traveler Thank you very much for taking a moment of your valuable time and write about your experience in our facilities. We know that the issue of marine mammals under human care is sensitive for many people and some simply disapprove it. Is important to mention that all our dolphins, are with their expert staff, and the facilities are... More 

Level Contributor
175 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 30 October 2016 via mobile

We registered with the website on line and was sent a 30% off code. A few days later 40% off code was sent. We booked online. Pick up from our hotel was included. The place was immaculate. Only 5 in our group. I thought the photos were expensive. But a great day out.

Helpful?
Thank Princesskathmc
Jaime H, Customer service supervisor at Delphinus Riviera Maya, responded to this review

Dear traveler Thank you very much for taking a moment of your valuable time and write about your experience in our facilities and thank you for recognizing the efforts of our partners for this to be a meaningful experience for you, we're glad you enjoyed coexistence with our wonderful dolphins. We know that some people feel that our price of... More 

Melksham, United Kingdom
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 October 2016

This was incredible! We paid $160 through Thomas Cook for the Primax 4 experience, and were given $40 cashback. The primax 4 is a group of 4 people, with 45 minutes in the water with your trainer and Dolphin. The trainer explains all about the welfare of the dolphins etc and guides you along the way for what to do.... More 

Helpful?
1 Thank Sara R
Jaime H, Customer service supervisor at Delphinus Riviera Maya, responded to this review

Dear Traveler Thank you very much for writing about your experience in our facilities. Thank you for recognizing the efforts of our partners for this to be a meaningful experience for you. At the same time we are glad that you enjoyed living with our dolphins. We hope to receive you again in our facilities. Regards More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?