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Address: Av. 10 Sur Plaza Antigua 12PB, Playa del Carmen, Mexico
Phone Number: +52 984 169 2813
Website
Description:

Hola !

Welcome To Cooltoursplaya !

Tailor-made tours to turn your holiday...

Hola !

Welcome To Cooltoursplaya !

Tailor-made tours to turn your holiday into unforgettable memories !

We speak english, francais, deutsch and espanol.

7/7, 9Am till 11pm.

Richi and Francisco

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TripAdvisor Reviewer Highlights

Read all 50 reviews
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  • 21
    Excellent
  • 3
    Very good
  • 0
    Average
  • 3
    Poor
  • 7
    Terrible
Agreat ancient place to explore

An amazing place. The ride good, stops had cool to do buying stuff of the region. Our guides were good people and very knowledgeable of the regions customs and history. The site... read more

5 of 5 bubblesReviewed 17 October 2016
Greg M
,
Denison, Texas

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50 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Level Contributor
21 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 20 October 2016 via mobile

Rip off I must say. I was very upset first of all the guy never gave us a confirmation number and gave us the wrong brochure to follow the address from and wrote down a different name under the reservation so when we got to where we were suppose to go to not only did we have to wait a... More 

Helpful?
Thank _dlsny21
Denison, Texas
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 17 October 2016

An amazing place. The ride good, stops had cool to do buying stuff of the region. Our guides were good people and very knowledgeable of the regions customs and history. The site itself is beyond worlds, you have to be there to get it. Remarkable place...bucket list item for sure.

Helpful?
Thank Greg M
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 21 July 2016 via mobile

These guys look reputable but are not. Pic attached! We are Australian so it was quite a distance for us to travel to playa del Carmen, so we had done our research and knew exactly where we wanted to go and what we wanted to see. Ik kil cenote and chichen itza were on our list so we started talking... More 

Helpful?
1 Thank MrmykeEmm
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 8 May 2016 via mobile

Super dodgy - didn't even turn up at the nominated time and place to pick us up and wanted full cash payment. Luckily we only left a deposit. Plenty of other reputable tour operators to choose from.

Helpful?
Thank Chantal P
Montreal, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 28 May 2015

The when there, It took over 2h for a 15 minutes ride. They were herding us like cows. Ridiculous! The way back, they never came. They were supposed to take us back to the hotel from the bus stop down tow but we had to take a taxi back. There were a lot of people extremely upset. They only take... More 

Helpful?
2 Thank Jean-Pierre F
Cardiff, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 7 April 2015 via mobile

We got picked up at 9:30 from the hotel and taken on to the "meeting point" which was outside bambu tours offices. Where we went on to wait a further 45 minutes for the coach which was parked round the corner. There was an incident involving a lady which wasn't under their control. Then we didn't get to xcaret park... More 

Helpful?
Thank 804AlisonH
Shibuya, Japan
Level Contributor
6 reviews
5 attraction reviews
1 of 5 bubbles Reviewed 4 May 2014 via mobile

They totally screwed us over and wouldn't drive us home unless we paid more than we probably paid for drop off service.

Helpful?
Thank Ave R
Richmond, British Columbia, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 28 September 2013

Booked an excursion to Tulum/Coba for wednesday, september 18th, 2013. Due to weather (Tulum was flooded), our tour was postponed until Saturday, September 21, 2013. Our agent informed us on the friday that the tour was cancelled. Went in first thing saturday morning for a refund since we were leaving on the sunday to head home. Was told by Jamie... More 

Helpful?
Thank David D
Bambu T, Director de Relaciones con Clientes at Bambu Tours, responded to this review

Hi I'm jaime. I´m really sorry that you were without the money. A person from Bambu tours passed through the hotel to give over 110 usd on saturday but the reception would not be responsible for money. We leave a note for pasarais for the office, but I'm clear they didnt deliver it. I very much regret this situation and... More 

Los Angeles, California
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 September 2013

Jaime & Isaac were everything you could want from a travel agency: super helpful, easy going, knowledgeable, friendly, and cool. Highly recommended.

Helpful?
1 Thank Ze'ev G
Bethesda, Maryland
Level Contributor
15 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 6 August 2013

The good- They were very responsive to emails. Communications and descriptions were accurate and prompt. The not so good- Communication from the US had to be by email. I tried calling several times, but the phone numbers were either not working or the person who answered couldn't speak English The bad- This is a booking agent, not a tour operator.... More 

Helpful?
Thank MEB1974

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?