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KayTours

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Playa del Carmen 77714, Mexico
+52 1 984 143 2347
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Review Highlights
Whale Sharks

Thank you to Kay Tours for the amazing experience of swimming with whale sharks and especially to... read more

Reviewed 3 days ago
Eva O
via mobile
Isla Mujeres

We decided on the last but one day of our Mexico holiday to book a special trip last minute, I... read more

Reviewed 4 days ago
TAFKADaz
,
Birmingham
Read all 558 reviews
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Are you looking for a unique travel experience? YOU decide what you want to do, and we will make it happen. We want to show you the nicest spots in an Individual Tour, exactly the way YOU like it. Our aim is to make a difference with our passion, service and attitude. We want to make your day with us the best of your vacation. There are hundreds of opportunities like visiting the Mayan ruins, exploring underground river systems (cenotes), snorkeling and scuba diving, zip-lines, fishing and many more. You decide what you want to do, and we will customize Your Exclusive Private Tour. Please do not hesitate to contact us and let us send you your sample itinerary for free. We offer our services in the following languages: English (Full professional proficiency), Dutch (Full professional proficiency), Spanish (Native proficiency), German (Native proficiency), French (Native proficiency)
  • Excellent99%
  • Very good1%
  • Average0%
  • Poor0%
  • Terrible0%
Travellers talk about
“private tour” (109 reviews)
“whale sharks” (36 reviews)
“sian ka'an” (21 reviews)
Open Now
Hours
Hours Today: 06:00 - 18:00
Suggested Duration: More than 3 hours
LOCATION
Playa del Carmen 77714, Mexico
CONTACT
Website
+52 1 984 143 2347
Write a ReviewReviews (558)
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All reviews
"private tour"
in 109 reviews
"whale sharks"
in 36 reviews
"sian ka'an"
in 21 reviews
"took pictures"
in 28 reviews
"tequila distillery"
in 7 reviews
"cereal bars"
in 4 reviews
"archaeological guide"
in 7 reviews
"punta laguna"
in 8 reviews
"half moon bay"
in 6 reviews
"beat the crowds"
in 15 reviews
"chiken ha"
in 4 reviews
"shaman ceremony"
in 4 reviews
"candid shots"
in 4 reviews
"mayan village"
in 26 reviews
"wonderful photos"
in 4 reviews
"customized tour"
in 5 reviews
"tour price"
in 6 reviews
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1 - 10 of 492 reviews

Reviewed 3 days ago via mobile

Thank you to Kay Tours for the amazing experience of swimming with whale sharks and especially to our tour guide, Claire, who was the the best tour guide! From being picked up at 5:45am until the end of day, our time was 5 stars. They...More

Thank Eva O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 2 days ago

Thank you for taking the time and sharing your experience here (as well on Yelp) on TripAdvisor the very same day of your tour. We really appreciate it and are happy to hear, you and your family enjoyed yesterdays tour. We'd like to thank you...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 days ago

We decided on the last but one day of our Mexico holiday to book a special trip last minute, I booked online with Kay Tours for the Isla Mejures tour. Juan was our guide and all I can say is perfect brilliant day, we got...More

Thank TAFKADaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 4 days ago

Thank you for taking the time and sharing your experience (as well) on TripAdvisor. We are happy to hear, you and your family enjoyed the day with us and took some memorable moments home. Thank you again for choosing to book with us. Keep some...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 days ago

We had 5 people in our group, ranging in age for 10 years old to 77 years old. Our guide was amazing. She was gracious, helping with one of our older members, always staying cognizant of the fact that we had different people at different...More

2  Thank Kelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 4 days ago

We wanted to thank you for taking the time and sharing your experience here on TripAdvisor. Thank you for touring with us. We are looking forward to seeing you soon again. Sincerely, Your Kay Tours Team

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Reviewed 6 days ago

Cannot speak highly enough of the experience we had with Juan our guide and Kay Tours. Having a private tour that is affordable and not being a part of the cattle call of the big tour companies made a huge difference. Stopped at a pharmacy...More

2  Thank Doug P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 5 days ago

Thank you for taking the time and sharing your experience as well (next to Yelp) here on TripAdvisor. We are happy to hear, you enjoyed the day with us and are looking forward to touring with you soon again. Thank you for choosing to book...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

I must admit my expectations were high after reading so many glowing reviews about KayTours. I'm happy to report it did not disappoint!! We'd chosen the "Mayan Explorers" tour which included a visit to the Mayan ruins in Tulum and visits to different cenotes for...More

4  Thank Mona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 1 week ago

Thank you for taking the time and sharing your experience. It is a great pleasure to read your kind words and understand, you and your family enjoyed the day with us. Please accept our apologies in regards to the understanding at the ruins. All the...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Okay, I guess we were just lucky to have the cloud cover and breeze. But Juan, our guide, and Diego, our driver made our trip to Chichen Itza a day to remember. They picked us up bright and early in a clean, well maintained van....More

2  Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 1 week ago

Thank you for taking the time and sharing your experience with the TripAdvisor community. We are happy to hear, you enjoyed the day with us and are looking forward to touring with you soon again. Sincerely, Your Kay Tours Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We did the Tulum tour. My wife and I and our 2 boys (13 and 16). We all had a great time from start to finish. Visited several ceynotes, repelled, zip lined, snorkeled. Juan was our guide and really could not have asked for better....More

3  Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 2 weeks ago

Thank you for taking the time and sharing your experience with the TripAdvisor community. We are happy to hear, you and your family enjoyed the day with us and are looking forward to touring with you soon again. Thank you again for choosing to book...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Great Adventure for families with fearless teenagers. Kay Tours did a wonderful job of catering to us from the moment they picked us up until drop-off in the afternoon. I highly recommend this company to anyone who appreciates professional personalized service. You will not regret...More

3  Thank Stefan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 2 weeks ago

Thank you for taking the time and recommending us here on TripAdvisor. We are happy to hear you enjoyed the day with us and are looking forward to touring with you soon again. Sincerely, Your Kay Tours Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Absolutely fantastic day with Martin and Kay Tours. First class operation from start to finish. Communications were very professional and punctual. The touring van was very comfortable and nice. Chichen Itza was incredible and Martin's knowledge and love of Mayan culture made it even more...More

3  Thank ajnatlabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 2 weeks ago

Thank you for taking the time and sharing your experience (as well) here on TripAdvisor. We are happy to hear you enjoyed the day with us and are looking forward to touring with you soon again. Keep some vacation in your daily life by following...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

My family and I vacationed to Playa Del Carmen earlier this month and we chose Kay Tours to take us snorkeling with the whale sharks. We did a lot of research beforehand and am so glad we went with them! Every part of their team...More

3  Thank Michael Alisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay H, Owner at KayTours, responded to this reviewResponded 2 weeks ago

Thank you for taking the time and sharing your experience on every review site we possibly are listed. This is really kind of you and we appreciate it very much. It is a great pleasure to read your kind words and understand, you and your...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
steveseiderman
21 May 2018|
AnswerShow all 3 answers
Response from Kay H | Property representative |
Sure! Feel free to take a look at our website kay.tours and send us an email with your exact travel dates. We'd be happy to send you some sample itineraries and accommodate you.
0
Votes
gonzalo h
13 May 2018|
Answer
Response from Kay H | Property representative |
Hola, Muy buenas tardes - con mucho gusto les preparamos algunas excursiones inolvidables y personalizadas para usted. Puede visitar nuestra pagina del web kay.tours, mandarnos un correo o llamarnos para indicarnos a donde... More
0
Votes
Jodie H
22 March 2018|
Answer
Response from Kay H | Property representative |
Hi Rob, I am afraid your request came on too short notice. We are already fully booked for today. Thank you for considering us. If there is anything else we can do for you, please do not hesitate to call +529841432347 or... More
0
Votes