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The Custom Tour by Rod Ratner

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Open Now: 00:00 - 23:59
Open today: 00:00 - 23:59

The Custom Tour by Rod Ratner
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Travellers talk about
“cliff jumping”(35 reviews)
“mayan village”(114 reviews)
“beat the crowds”(26 reviews)
About
Visit our website and let us design a Private Custom Tour for you. Your personal tour guide will stay away from the crowds always aiming for FUN, SAFETY & COMFORT. We are passionate about nature, history, culture and photography. We love exploring...more
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Hours Today: 00:00 - 23:59
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Suggested duration: More than 3 hours
Contact
Playa del Carmen 77710, Mexico
Website
+52 1 984 876 0000
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Reviews (409)
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All reviews cliff jumping mayan village beat the crowds mayan children zip lining chichen itza and ek balam mayan guide clean van took pictures own pace amazing photos safe driver email communication private van avoid the crowds cenote swim authentic lunch
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1 - 10 of 398 reviews
Reviewed 6 days ago via mobile

Enjoyed a great custom tour with Kat and Ben. We were picked up from our hotel promptly as promised, and the guides had lots of information to share both about the city, and, once we got to the Cenotes, about the history of the individual...More

Date of experience: March 2019
Thank xorbyte
Reviewed 1 week ago via mobile

Loved our tour and our guide Kat. We did a private tour to Chichen Itza and Tulum on the same day as we had so little time. Even got to swim in a Cenote! learned so much about Mayan culture. Thanks for opening our eyes.

Date of experience: February 2019
Thank andrewo196
Reviewed 1 week ago via mobile

We had a wonderful private tour that started with Tulum in the morning. We arrived just when it was opening and virtually had the beautiful ruins to ourselves - it was great to arrive before the big tour groups! Our guide was incredibly knowledgeable, fun...More

Date of experience: February 2019
1  Thank klg0906
Reviewed 3 weeks ago

On a recommendation from a friend, we decided to splurge and book a private tour with Rod and his team. We requested Kat and got Kat. Both her and our driver (forgot his name) was super spectacular. She was very attentive and helped us by...More

Date of experience: February 2019
Thank Awsomegal
TheCustomTour, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear Awesomegirl, Thank you so much for taking the time to share your feedback on your recent experience with The Custom Tour. Our goal is to serve all our guests with the highest level of service and satisfaction. I will share your comments with TCT...More

Reviewed 4 weeks ago

This is my second time using the Custom Tour. The first time we visited Tulum, this time we went to Chichen Itza and Ek Balam (along with a quick dip in a cenote and a great lunch in Valladolid). Once again, Kat was an amazing...More

Date of experience: February 2019
Thank BTC1971
TheCustomTour, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 3 weeks ago

Dear Brian, Thank you so much for taking the time to leave us your feedback on your recent experience with The Custom Tour. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about our...More

Reviewed 4 weeks ago

First I would like to start and say Kat is simply amazing. We had such a great time exploring the Tulum and Mayan village. Not only was Kat super knowledgably she also took such amazing pictures of us and the day. Anytime I come to...More

Date of experience: February 2019
Thank melissaNJ81
TheCustomTour, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 4 weeks ago

Dear Melissa, Thank you so much for sharing your 5 star feedback! We are grad to hear that you had such a great time exploring with us. Thank you for recommending us so highly! Keep touring with us from home... follow us on Facebook or...More

Reviewed 8 February 2019

I was struggling to find the right Tulum Ruins tour that fit my group's unique needs, and The Custom Tour was the perfect solution! Working with The Custom Tour to build our tour was great! The website was very helpful, and they were very quick...More

Date of experience: February 2019
Thank Ashley C
TheCustomTour, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 12 February 2019

Dear Ashley, Thank you so much for your amazing feedback! We are glad to hear that you and your group of friends had a great time touring Tulum Ruins with our team! We look forward to touring with you next year during the GIRLS JUST...More

Reviewed 28 January 2019 via mobile

For Christmas my family (10 people all adults) travelled to the beautiful Mayan Riviera. I wanted to plan a private tour that was just for us, and did a lot of research into options ahead of time. It was impossible to find a company that...More

Date of experience: December 2018
Thank Emieightsix
TheCustomTour, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 31 January 2019

Hello Emieightsix! Thank you so much for taking time to share your feedback and for recommending us so highly! We are happy to hear that you and your lovely family had a great time touring the Riviera Maya with us! Feel free to follow us...More

Reviewed 28 January 2019

So impressed by the attention to detail by Rod and his guides. Right from my first inquiry to sending an email with photos the evening after our tour! We were on our first ever holiday to the Mayan Riviera and wanted to make the best...More

Date of experience: January 2019
1  Thank SaskFoodie
TheCustomTour, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 31 January 2019

Hello Poppy! Thank you so much for taking time to share your experience with other fellow travelers and for recommending us so highly! We are happy to hear that you had a great time touring with us! Feel free to follow us TripAdvisor, Facebook or...More

Reviewed 28 January 2019

My wife and I enjoyed the personalized tour with Ben and Kat in early January and this was the absolute highlight of our nine day trip to Mexico. Like many tours, the trip came with a great air conditioned vehicle with water and snacks. However...More

Date of experience: January 2019
Thank Lblt68
TheCustomTour, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 31 January 2019

Hello Bob! Thank you so much for taking time to share your experience with other travelers and for recommending our services! We are happy to hear that you and your wife had a great time with us! Feel free to follow us TripAdvisor, Facebook or...More

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Questions & Answers
Ask a question
Violeta G
26 June 2018|
Answer
Response from TheCustomTour | Property representative |
Hello! Please click on the WEBSITE BUTTON next to the details of this listing. You can also Google us: The Custom Tour by Rod Ratner Safe travels!
0
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AliceL3771
18 June 2018|
Answer
Response from TheCustomTour | Property representative |
Hello! Thanks for your interest in The Custom Tour! Unfortunately that cenote will get super crowded with the crowds from the cruise ships! We have better locations for our Underground Cenote experience! Please check out... More
1
Vote
Jodie H
22 March 2018|
AnswerShow all 2 answers
Response from TheCustomTour | Property representative |
Hi Jodie! Thank you for your interest in The Custom Tour. This time we are unable to accommodate your last minute tour requests. We are fully booked already for tomorrow! Thank you for your understanding. We get booked up in... More
0
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