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Diamonds International Playa del Carmen

Avenida 5, Norte 119 | between Juarez and 2nd street, Playa del Carmen 77710, Mexico
+52 984 877 3570
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Review Highlights
Purchase wedding rings

Outstanding service from Iris and Javier allowed our search for wedding rings to be a very... read more

Reviewed 21 October 2017
RobertJMcCoy
,
Carlsbad, California
via mobile
Engagement ring

We came to playa del carmen for a trip and I wanted to buy my girlfriend a ring so I did. pritam... read more

Reviewed 16 October 2017
Line T
via mobile
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Overview
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Diamonds International(R) was established over two decades ago. What began as one store in St. Thomas has now blossomed into more than 125 locations. Diamonds International is now one of the largest jewelry retailers in the world. We have more locations in the Caribbean than any other fine jeweler.
  • Excellent78%
  • Very good12%
  • Average2%
  • Poor2%
  • Terrible6%
Travellers talk about
“diamond ring” (4 reviews)
“necklace” (6 reviews)
Closed Now
Hours
Hours Today: 10:00 - 22:00
LOCATION
Avenida 5, Norte 119 | between Juarez and 2nd street, Playa del Carmen 77710, Mexico
CONTACT
Website
+52 984 877 3570
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"engagement ring"
in 6 reviews
"diamond ring"
in 4 reviews
"necklace"
in 6 reviews
"javier"
in 23 reviews
"stone"
in 7 reviews
"watches"
in 2 reviews
"shop"
in 9 reviews
"resort"
in 7 reviews
"mexico"
in 9 reviews
"ave"
in 4 reviews
"explanation"
in 2 reviews
"knowledge"
in 2 reviews
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1 - 10 of 53 reviews

Reviewed 21 October 2017 via mobile

Outstanding service from Iris and Javier allowed our search for wedding rings to be a very productive, and at the same time, a very really enjoyable experience. We were shown a wide range from which to choose my fiancée’s ring and were provided with a...More

Thank RobertJMcCoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondsManager, Manager at Diamonds International Playa del Carmen, responded to this reviewResponded 23 October 2017

Dear Robert, We are glad to read that your experience at our Diamonds International store in Playa del Carmen was an enjoyable one, we will make sure to let Iris and Javier know that their exceptional service was appreciated. On behalf of the entire Di...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

We came to playa del carmen for a trip and I wanted to buy my girlfriend a ring so I did. pritam and Javier where really helpful they did not pressure us for anything I recommend them to anyone who comes to playa at the...More

Thank Line T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondsManager, Manager at Diamonds International Playa del Carmen, responded to this reviewResponded 18 October 2017

Dear Line T We are glad to read that your experience at our Diamonds International store in Playa del Carmen was an enjoyable one, we will make sure to let Pritam and Javier know that their exceptional service was appreciated. On behalf of the entire...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

I have shopped at different Diamonds International location in Mexico and the Islands and have always been treated fairly. My last experience was at the Playa Del Carmen location. I was in the market for a couple different items. When i entered the store I...More

Thank mlscardino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondsManager, Manager at Diamonds International Playa del Carmen, responded to this reviewResponded 3 October 2017

Dear mlscardino We are very happy to read that you had a pleasant experience at our store, we will make sure to let Iris know that her excellent service was appreciated. On behalf of the entire team of Diamonds International Playa del Carmen, we thank...More

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Reviewed 27 September 2017

My wife and I spent £3000 uk ponds on jewellery in may 2017 we filled in all the forms in the shop to receive our tax back it is now the end of September and have not received a penny back neither have our friends...More

1  Thank cliff1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondsManager, Manager at Diamonds International Playa del Carmen, responded to this reviewResponded 3 October 2017

Dear cliff1958 We are very sorry to read that you haven't received your tax refund, unfortunately, Diamonds International is not responsible of processing this kind of paperwork. Tax Free is an independent company and our goal at the moment of your purchase is to give...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

My boyfriend and I went here about a month ago as he was looking a new watch. The service we received from Armando was superb and we came out with a new watch each. Product knowledge was of a very high standard and we would...More

1  Thank 26amanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondsManager, Manager at Diamonds International Playa del Carmen, responded to this reviewResponded 28 August 2017

Dear 26amanda We would like to thank you for taking the time to write about your wonderful experience at our Diamonds International store in Playa del Carmen. We will make sure to let Armando know that his excellent service was appreciated. We hope you enjoy...More

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Reviewed 3 August 2017

We went there on our last vacation with no intention of buying anything but my husband saw a nice watch he like it. Kateryna was very polite, informed, and kind. She made the transaction go smoothly. Very pleased with the purchase and the customer serviceMore

Thank vrcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondsManager, Manager at Diamonds International Playa del Carmen, responded to this reviewResponded 7 August 2017

We are very happy to read that you and your husband had a pleasant experience at our store, we will make sure to let Kateryna know that her excellent service was appreciated. On behalf of the entire team of Diamonds International Playa del Carmen, we...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

My wife and I just returned from Playa del Carmen. We had a fabulous time and had a great experience at DI buying my wife a diamond ring. Eddy Herrera was very polite and took all the time we needed and made us a good...More

Thank travelerYazooCity_MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondsManager, Manager at Diamonds International Playa del Carmen, responded to this reviewResponded 19 July 2017

Dear travelerYazooCity_MS! We are very happy to read that you had a great experience during your last visit to our Diamonds International store in Playa del Carmen. We will make sure to let Eddy know that his incredible service was very much appreciated, thanks a...More

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Reviewed 17 April 2017

My girlfriend is Brazilian when you get engaged you both get gold bands you ware on right hand. I said in the USA we have another way to get engaged. We give diamond ring on left hand soooooo she keep saying when we passed the...More

Thank suite-tools
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondsManager, Manager at Diamonds International Playa del Carmen, responded to this reviewResponded 19 April 2017

Dear suite-tools Throughout our history, we have distinguished ourselves by providing a comfortable shopping atmosphere, and outstanding customer, luxury jewelry, elegant timepieces, and the finest gemstone products at an unsurpassed value. We are proud to know that you and your girlfriend are satisfied with your...More

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Reviewed 13 March 2017

I brought my wife a watch from Diamonds International last September and was told about being able to claim the Tax back. Due to the time of evening we decided to complete the process at the airport. This is a very simple process in the...More

Thank andrew r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamondsManager, Manager at Diamonds International Playa del Carmen, responded to this reviewResponded 15 March 2017

Dear Andrew R We are very sorry to hear that you haven't received your tax refund, unfortunately, Diamonds International is not responsible of processing this kind of paperwork. Money Back is an independent company and our goal at the moment of your purchase is to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2017 via mobile

Just 7 months ago I bought an expensive diamond ring and the main stone fell out. Customer service has me waiting now for 1 month. I have been dealing with Alejandra Di and still no results. I work as a concierge manager in a resort...More

Thank Lychis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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