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Delphinus Xel-Ha

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Delphinus Xel-Ha
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  • Excellent68%
  • Very good19%
  • Average7%
  • Poor2%
  • Terrible4%
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About
Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus...more
Suggested duration: More than 3 hours
Contact
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
Website
+52 998 206 3311
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Reviews (658)
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1 - 10 of 386 reviews
Reviewed 2 weeks ago via mobile

The dolphins seemed happy enough and the trainers were great with the animals and were very knowledgeable answering all types of questions we had i only wish they had a larger area to be kept in

Thank Akeirs
Reviewed 3 weeks ago via mobile

This review is for the employees at the Dolphine photobooth inside Xel-ha water park. Xel-ha the water park was fun but the employees at the Dolphine water park were super unprofessional and dishonest. If you don’t speak Spanish they will mark up the price on...More

Thank Experience699267
Operaciones X H, , at Delphinus Xel-Ha, responded to this reviewResponded 3 weeks ago

Dear traveler; We appreciate your visit and feedback about your experience in our facilities; in Delphinus, we have the highest culture of animal welfare, environmental commitment as well as high quality service standards focused on continuous improvement; please accept my sincere apology for the lack...More

Reviewed 4 weeks ago via mobile

I went to this based on a deal I was offered at my resort so I did not spend much at all. I would have been pretty upset if I would of paid full price. The whole experience which was maybe 30 minutes in the...More

1  Thank sarahdeines
Operaciones X H, , at Delphinus Xel-Ha, responded to this reviewResponded 3 weeks ago

Dear traveler; We greatly appreciate the time you dedicate to leave a comment; in Delphinus one of our main purposes is to offer our visitors unique moments through the wonderful interaction with the dolphins while they learn about their world, as well as the importance...More

Reviewed 26 August 2018

Very funny experience with dolphins. Punctuality, kindness and fun. The photographers and shop super friendly, offered me a photography service at a very reasonable price, which complements the fun. My family loved swimming with dolphins, experiencing their closeness, obedience, tameness and skills was extraordinary. Very...More

Thank Andres J
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 29 August 2018

Dear Andres; We appreciate that you take the time to write a review about your experience in our facilities; we are delighted to read that your family loved it. On the other hand, it is really rewarding your recognition for the exceptional work of our...More

Reviewed 11 August 2018

2nd time here and I think we were spoiled last time. we were in a big pool this time and there was 3 groups all in the same pool and we shared dolphins,. Last time we were in a pool with 2 dolphins a 1...More

Thank kittybumsqueek
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 29 August 2018

Dear traveler; We appreciate your visit and feedback about your experience in our facilities; in this regard, we fail; please accept our sincere apology for the inconvenience during your visit. We assure you that we have taken measures to improve our services. On the other...More

Reviewed 18 July 2018

This was the last thing on my bucket list that must be done and thanks to the Lord that we choose this beautiful place I have a very advance case of cancer and the doctors told me this would be my last trip that’s why...More

2  Thank MorganT1010
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 3 August 2018

Dear Ms.Morgan; We are very excited with your comments regarding the experience at Delphinus Xel-Há as a premium customer; We are proud to be part of a great experience in your life sharing unforgettable moments with Odette, Kukulcan and Daniel, our specialist in animal care;...More

Reviewed 9 July 2018 via mobile

We had a fabulous day out here. We swam with the Dolphins which was amazing, highly organised however the photo’s were a total rip off. Silly really as they would sell far more if they weren’t so greedy. The whole area is amazing, well kept...More

Thank Debbie G
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 21 July 2018

Dear traveler; We appreciate your visit and feedback about your experience in Delphinus Xel-Há; We are pleased to read that it was a fantastic day. We are certain that your review will helpful to other travelers. Best regards,

Reviewed 8 July 2018 via mobile

We did the dolphin trainer for a day and it was brilliant. They collected us from our hotel in playa del carmen and dropped us back off after the days activities. Our trainer was Elba and she was brilliant, very knowledgeable and worked hard to...More

Thank Kodi n
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 21 July 2018

Dear Kodi; We appreciate your visit and feedback about your experience as a “Trainer for a day”; it has been a pleasure to serve you and be part of a brilliant day with the dolphins; we also are grateful for the compliments about our specialist...More

Reviewed 29 June 2018 via mobile

As many will say to swim with Dolphins is a lot of people’s dream or to do ref a bucket list. We decided what the hell and 3 adults went for the whole package sold by TUi. To be honest I didn’t work it out...More

Thank coolnuts
Operaciones X H, , at Delphinus Xel-Ha, responded to this reviewResponded 4 July 2018

Dear traveler; Thank you very much for taking a moment of your valuable time and write about your experience as a premium customer in our facilities, we hope you enjoyed your time with the dolphins. It is true that doing both optional activities (trek&snorkel) in...More

Reviewed 25 June 2018

My son tried the swim with dolphins activity at this site and was satisfied. I felt the interaction with the dolphins was minimal and acceptable. I have qualms about exploiting dolphins four our amusement, but at this place the dolphins were not forced to carry...More

Thank 123marissa
Operaciones X H, , at Delphinus Xel-Ha, responded to this reviewResponded 1 July 2018

Dear traveler; Thank you very much for taking a moment of your valuable time and write about your experience in our facilities; we apologize for the lack of professionalism of our specialist in animal care during your activity, we already take the necessary actions in...More

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Questions & Answers
Ask a question
misscgoodall
11 September 2018|
AnswerShow all 3 answers
Response from Monica B | Property representative |
Dear traveler; For safety reasons, we have a policy regarding the restriction of photography and video devices as well as cell phones on the docks and in the water; we made this decision to allow our customers to focus on... More
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taffgygal74
19 August 2017|
AnswerShow all 2 answers
Response from AdiOsborne | Reviewed this property |
Hi there, yes the enclosure has fish in with the dolphins 🐬
1
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