VIP Transportation Los Cabos

VIP Transportation Los Cabos, San Jose del Cabo: Hours, Address, VIP Transportation Los Cabos Reviews: 5/5

VIP Transportation Los Cabos

VIP Transportation Los Cabos
5
8:00 AM - 9:00 PM
Monday
8:00 AM - 9:00 PM
Tuesday
8:00 AM - 9:00 PM
Wednesday
8:00 AM - 9:00 PM
Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 9:00 PM
Saturday
8:00 AM - 9:00 PM
Sunday
8:00 AM - 9:00 PM
About
We are a company dedicated to transportation in Cabo San Lucas, Mexico, B.C.S, take care to make the transfer of passengers to and from airports and around Cabo San Lucas with the firm intention that your travel experience is safe, reliable, fully customized adapting to their needs and ensuring quality. We have a fleet of new and comfortable units, a team responsible work, committed to providing the confidence and peace you deserve, Because for us all our customers are VIP. You will be transported in a clean and nice place for a reasonable price. Please contact us if you need transportation to Cabo San Lucas airport or other place in Cabo, no matter if you have a large group our service the transfer it adapts to your needs and request.
Suggested duration
More than 3 hours
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5.0
520 reviews
Excellent
493
Very good
15
Average
4
Poor
3
Terrible
5

Ella
San Jose, CA44 contributions
May 2022
I booked my private round-trip airport transfers on their website 3 days prior to my arrival in Los Cabos. The day before my flight, I received an email with detailed information about how to get through the airport and meet with their airport representative, Rosario, at umbrella #5 outside. About 15 minutes later, Daniel, our driver arrived. We greeted each other and he confirmed our resort with a stop at the market to pick up groceries. After that exchange, we sat in our seats and we were not offered any drinks. There was no further conversation between the driver and us. I figured Daniel's conversational English was limited so I didn't try to have a conversation with him. He drove carefully and patiently waited for us outside the market while we shopped. We arrived at our resort without issue.

The day before our return to the airport, we received an email confirming the pick-up time of 11 AM. I replied requesting a pick-up time of 10 AM instead as our flight departure time was 1:55 PM and we were advised to be at the airport 3 hours prior to departure. That means that we should be there at 10:55 AM, not 11:55 AM. Our resort was on the Pacific side and it would take 45-50 minutes to get to the airport. We received an immediate reply from VIP: "Okay ! Confirmed at 10:00 am. See you tomorrow".

We were packed and ready before 10 AM on the day of departure. We waited outside the lobby area and there was no VIP van. At 10:10 AM I went inside the lobby to the concierge and asked her to contact VIP to ask why our driver had not arrived. She was told by someone at VIP that the driver was at the gate and would be down to the lobby soon. 10:20 AM and still no driver. I went back inside and asked the concierge to call again so that I could speak with someone there. When someone at VIP answered, I asked if he spoke English and a few seconds later, the phone line disconnected. At 10:30 AM, Daniel, our driver from VIP showed up. He was unaware of our distressing situation. He told us he did not receive the time change in the transfer order. He showed us his order sheet and pointed to 11:00 AM printed on his sheet. He only showed up at 10:30 AM to wait for us to arrive by 11 AM. He never got the change order and he did not get a call from the office to go immediately to pick us up. There is a breakdown in communication between the office/dispatcher and the driver and this is the issue that needs addressing.

I did arrive at the airport before 11:30 AM, but with the chaos happening at the airport, my luggage was tagged "Late Check" and we had to rush to the gate and start boarding as soon as we got there.

I was asked by VIP not to write a less than perfect review in exchange for a credit to my paid fees, but I want other travelers to learn from my experience and also encourage the operator to improve their service for future travelers.
Written 13 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear strltxpress I really appreciate your honesty. ... I want you to know how much I value your support. Opinions like these allow us to improve in our work day by day, Thank you !!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

csz128
1 contribution
May 2022
Before we arrived, I appreciated the detailed communication about the airport meet up, including their name and copy of their badge. I appreciated each driver for their friendliness and safe driving. In the past, airport shuttle drivers seem to drive in a great hurry and erratically.
Written 7 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear csz128 Thank you for this nice comment we are truly happy you left happy with our service. I am so thankful for your patience to share it. I hope to see you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

jkirke2022
Paradise Valley, AZ1 contribution
Apr 2022
VIP takes care of my family and friends every trip to Cabo. Insuring safe, prompt, and friendliest service around. The Kirke's only use VIP.
Written 3 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear jkirke2022 Thank you for your positive feedback. We are glad you enjoy our service and look forward to serving you again. I really appreciate your honesty Best Regards !!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rossman816
Stockton, CA13 contributions
Apr 2022
The SUV's were newer, clean and deluxe interior. The drivers were professional, courteous and pleasant. They had free water and beer.

I highly recommend.
Written 3 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Rossman816 Thanks for leaving us such a fantastic comment :) I am so thankful for your patience to share it. I hope to see you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

LIZZY86D
1 contribution
Apr 2022 • Family
Was very pleased with transportation service. Travel with my children and they made everything so easy, pleasant and even had car seat installed from my toddler. Would definitely use them again when we return.
Written 25 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear LIZZY86D Thank you so much for this amazing review... We hope to see you next time
Written 16 May 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Roby-I
Toronto, Canada8 contributions
Apr 2022 • Family
Similar to all the other reviews, we found the instructions on how to locate the car on pickup very straightforward and they were punctual and the cars were very comfortable.
Written 23 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Roby-I-2016 Thanks for leaving us such a wonderful review :) One of our values is to offer the best customer service So thanks for your kind words and we look forward to seeing you again.
Written 25 April 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

omarruiz5000
Fresno, CA1 contribution
Apr 2022 • Family
Used them for the first time off of my sister‘s recommendation for pick up and drop off to the airport in Los Cabos. Very professional before during and after and easy to communicate with. They were very accommodating and are crazy last-minute request to change our pick up time three times. All the vehicles that I was in were extremely clean and well stocked with cold refreshments. Definitely going to used them every time going forward!
Written 21 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear omarruiz5000 Thank you so much for this amazing review.. I am so grateful for your patience and dedication to write this. I hope to see you next time :) Best Regards
Written 25 April 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Bill F
San Diego, CA22 contributions
Apr 2022
From booking, pick up and drop off, everything was easy with VIP. They are affordable, friendly, responsive, and efficient providing a great ride from SJD to your hotel, and back. I was in a suburban that was clean and comfortable. I would gladly hire VIP again the next time I visit San Jose del Cabo and surrounding areas.
Written 21 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear billfitztravel Thank you so much for this review. I really appreciate your honestly. I hope to see you next time in Cabo. Regards
Written 25 April 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

laureniam
Raleigh, NC7 contributions
Apr 2022
VIP Transportation provided exactly the level of seamless service that I expected. after a long day of travel the stand to meet our VIP transportation coordinator was very easy to find. Within 10 minutes we were loaded into our vehicle and 45 minutes later we arrived at our resort. Our return was just a seamless. A day before the return I received an email with the instructions to meet in our hotels lobby within 10 minutes of the schedule time. The driver was there on time, helped with our luggage, and dropped us off to the airport without any issues. I would recommend the service!
Written 20 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear laureniam Thank you so much !! I appreciate your kindness, I was so pleased to receive this amazing review I hope to see you next time :) Best Regards
Written 25 April 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

dee3121
San Antonio, TX6 contributions
Apr 2022
They were under umbrella 5 waiting for us. The van and driver arrived promptly. They offered us beer and water. They drove safely but efficiently. They were at our hotel early and the return trip was equally as good.
Written 20 April 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear dee3121 Many thanks for your kind words. I really appreciate your honesty. I hope to see you next time in Cabo. Best Regards
Written 25 April 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about VIP Transportation Los Cabos

VIP Transportation Los Cabos is open:
  • Sun - Sat 08:00 - 21:00


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