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Address: Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
Phone Number:
+52 624 146 9410
Website
Today
08:00 - 19:00
Open now
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Hours:
Sun - Sat 08:00 - 19:00
Description:

When our costumers use a Gray Line services, they know they are buying...

When our costumers use a Gray Line services, they know they are buying quality, convenience and peace of mind whenever they travel.We are your best source for professional and personalized transportation service

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Book In Advance
More Info
US$32.99*
and up
Los Cabos Airport Roundtrip Transfers
More Info
US$20.00*
and up
Private Round-Trip Transfer: Los Cabos Airport to Hotel
More Info
US$110.00*
and up
Los Cabos ATV Adventure

TripAdvisor Reviewer Highlights

Read all 386 reviews
Visitor rating
  • 227
    Excellent
  • 48
    Very good
  • 20
    Average
  • 17
    Poor
  • 56
    Terrible
Efficient and on time travel to and from the airport

First time to use this service but they were efficient and on time. Travel to the hotel we went on the new toll road - very quick.

4 of 5 bubblesReviewed 16 January 2017
dspinar
,
Livingston, Texas
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386 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 368: English reviews
California
Level Contributor
26 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Well I followed the directions and did not talk to anyone inside the airport even had to argue with my husband when one of the guys tried to coax us into seeing our paperwork!! They were very detailed on what not to do and I listened...it was a breeze I saw the greyline representative in the color shirt they described... More 

Helpful?
Thank VacationLover43
Maple ridge
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 week ago

Arrived at airport and had to go through 2 people claiming to be representatives of company and faking that they were were calling our shuttle only to discover that they were flogging time shares. They had list with our names and were wearing company shirts so it seemed legitimate. When we finally made it out of the gauntlet we finally... More 

Helpful?
Thank Godricmapleridge
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. & Mrs. Thank you for your review. We are sorry that you were approached by Time Share who are located inside the Airport. In the instructions written in the transfer vouchers, all the agencies warn you about the time share at the Airport, and the instructions read that we are located outside the Airport and our Reps. are... More 

Seattle, Washington
1 review
1 of 5 bubbles Reviewed 1 week ago

We pre-paid ($28 per person) for round trip from the airport to San Jose del Cabo hotel locations on travelocity. On booking the information says to exit the airport and look for the Gray Line representative wearing green polo shirts. We searched for about 20 minutes without finding the representative. Eventually found a helpful tour guide who called the company... More 

Helpful?
Thank 568mike
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. M. Thank you for your review. We are sorry if upon arrival you had to wait for your transfer. For your return transfer I did informed you by email that we sent our shuttle and was looking for you for 20 minutes and unfortunately he could not find you. As you were staying in a private Condominium and... More 

2 reviews
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Our driver David nickname el Pelón was very cool. He talked with the passengers. He gave us information about the other hotels that we passed by. He told us a little history about the things in los cabos. He was very informative. He made our ride very pleasant and fun. Great shuttle service very friendly!

Helpful?
Thank jennifer s
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Ms. Jennifer: Thank you so much for you kind comments. We are glad that you enjoyed our transportation service. We hope to see you and your family in a near future back in our beautiful city of Los Cabos. Warm Regards More 

Hudson, WI
Level Contributor
49 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

We had excellent transfer service form Gray Line between SJD and our resort. I booked it along with my package from Orbitz and got a great price. Nice vehicles, clean & comfortable, friendly drivers.

Helpful?
Thank stringsbysarah
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. & Mrs. Thank you for your kind review. We are glad that you enjoyed our transportation service. We truly hope you will give us another opportunity to be of service in a near future. Warm Regards, More 

Level Contributor
69 reviews
42 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

The airport layout is confusing. You pass through several separate sections as you exit. First is passport control (obvious), next is customs (also obvious) then you go through 2 private Rooms before you actually exit. The first room is a round shape with counters lining all the walls. I rushed right through after reading the instructions from gray line. I'm... More 

Helpful?
Thank Beth W
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mrs. Beth: First of all thank you for reading all the information that you received, which is very important in order to find us at the Airport and avoid the time share. During the high season the Airport is crowded but once you contact our Airport Reps. we always provide the transportation service to your hotel. I hope you... More 

Ogden, Utah
Level Contributor
25 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Follow their instructions at the airport. Regardless of what service you use, DO NOT TALK to anyone inside the airport about you arrangements. Once you leave customs you will pass through glass sliding doors into a lobby filled with TIME SHARE SHARKS. It is like going through a gauntlet. They will do their best to stop you, saying things like... More 

Helpful?
Thank michael5810
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. Michael: Thank you for taking the time to send us your comments. I agree with you, that our Customers need to read all the information we provide them and to contact only our Gray Line Representatives at the Airport to avoid any inconvenience with time share. We are glad that you enjoyed our services, and we hope you... More 

Venice, Florida
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 January 2017

The Mexican government has a policy regarding taxis and shuttles. I was very confused planning my trip. If you are, don't worry. Contact Gray Line and book with them. I was nervous after giving my credit card number and then getting only a confirmation for my shuttle from the airport to the resort. What happens is,... book with them, do... More 

Helpful?
2 Thank 453laurief
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Ms.... Thank you so much for taking the time to send your exceptional review. I´m glad that you enjoyed our service and thank you for your trust in our company. Our goal is to ensure every guest has a good time while on Holidays. We hope you will give us the opportunity to be of service again in a... More 

Denver, Colorado
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 17 January 2017

This shuttle service is a good value from the airport to Cabo San Lucas. They were on time and good drivers.

Helpful?
Thank bagsrpacked55
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. & Mrs. Thank you for your kind review, and we are glad that you enjoyed our services. We truly hope you will give us another opportunity to be of service to you. thank you for using Gray Line. Warm Regards, More 

Livingston, Texas
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 January 2017

First time to use this service but they were efficient and on time. Travel to the hotel we went on the new toll road - very quick.

Helpful?
Thank dspinar
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. & Mrs. Thank you so much for taking the time to send us your review. We are glad that you enjoyed our services . We hope we can welcome you back soon in our beautiful City of Los Cabos..! Warm Regards More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gray Line Los Cabos and other visitors
6 questions
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Questions? Get answers from Gray Line Los Cabos staff and past visitors.
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?