I'm a 76-year old polio survivor who loves solo hiking, bicycling and motorcycling adventures. These adventures have taken me to Western Europe, Eastern Europe, Central America, SE Asia and across the US. Being alone on most of these adventures, safety, reliability and service are crucial for me. I found these qualities at QT Bikes when I rented a Honda Blade from them recently. I had called from Hà Nội a few days earlier to make inquiries. Upon arrival, I was pleasantly surprised that QT (the owner) remembered our conversation. Seeing that I was older and riding alone, he instructed his staff to give me a brand new bike, one with only 2 kilometers on the odometer! QT then spent time showing me a suggested itinerary on a map that covered all the points of interest I had in mind. He also suggested nice detours and accommodations. When I told him that I may also want to ride to Cao Bằng, QT penciled that route on a second map (maps are free!) Even with a brand new bike, I bought the road insurance for peace of mind which I didn't have to use. One day, on the way to Lung Cu flagpole, I ran into another solo rider who also rented his bike from QT and was having some minor issues with his clutch. This rider didn't have a Việt Nam SIM card so I used my phone to report the problem to QT. After determining the location, QT assured this biker that help would be at his location in 30-40 minutes. I didn't stick around to see the result but I was impressed by QT's quick response.
All in all, I had a blast riding the Hà Giang loop. I would highly recommend QT Bikes to anyone looking for reliability and service in this area. BTW, QT speaks English fluently.