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Willow Stream Spa at the Fairmont Banff Springs

Open Now: 06:00 - 22:00
Open today: 06:00 - 22:00
Review Highlights
Total bliss

We visited the spa with my husband after Thanksgiving weekend, when most of the tourists are gone... read more

Reviewed 6 November 2018
V_514
,
Montreal, Canada
via mobile
Best spa experience ever!!

I came here on an anniversary trip looking for ultimate relaxation and I found it here! The spa has... read more

Reviewed 6 November 2018
Navigator05897341879
Read all 274 reviews
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Traveller Overview
  • Excellent73%
  • Very good14%
  • Average6%
  • Poor4%
  • Terrible3%
Travellers talk about
“mineral pool”(44 reviews)
“steam room”(23 reviews)
“spa experience”(20 reviews)
About
Spa Facility 38, 000 square foot spa includes: •3 waterfall treatments whirlpools •Indoor European mineral pool •Outdoor whirlpool •Spa attire (robe & slippers) •Spa amenities •Men's/Ladies whirlpool •Men's/Ladies sauna •Men's/Ladies steam room •Spa...more
Open Now
Hours Today: 06:00 - 22:00
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Contact
405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Website
+1 403-762-1772
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Reviews (274)
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All reviews mineral pool steam room spa experience cookies the outdoor hot tub pool area spa facilities are citrus water soothing music spa lunch banff springs spent the entire men and women minute massage deep tissue massage lovely spa change rooms
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Reviewed 4 weeks ago

Front desk staff were average and not well trained. By the time we were taken to our lockers we were already stressed and feeling late. We had difficulty hearing/understanding the woman who navigated the way to the lockers and the mineral pools were very noisy...More

Date of experience: November 2018
Thank Nomad18089108368
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear Nomad18089108368, Thank you for taking the time to submit your review. We are very happy to hear that you enjoyed your massage however we are very disappointed that the rest of the experience did not meet your expectation. We will certainly be reviewing your...More

Reviewed 6 November 2018 via mobile

We visited the spa with my husband after Thanksgiving weekend, when most of the tourists are gone. What a wonderful place to relax and forget about everything!!! Very courteous staff, nicely maintained premises, the view to die for; the whole Banff Springs atmosphere make you...More

Date of experience: October 2018
Thank V_514
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear V_514, Thank you for taking the time and sharing your thoughts with us. We are more than pleased to hear about your experience and perception of our spa. We do truly believe that every detail counts and we hope that all our guests can...More

Reviewed 6 November 2018

I came here on an anniversary trip looking for ultimate relaxation and I found it here! The spa has great amenities - including 3 waterfall pools, a large mineral pool, and an outdoor hot tub overlooking the mountains. I did a cleanse facial with Stania...More

Date of experience: November 2018
Thank Navigator05897341879
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear Navigator05897341879, How wonderful that you have chosen our beautiful Banff for your anniversary trip and that our spa was part of your agenda! We are truly delighted to hear that. We could not be more thrilled to find out that both your treatments were...More

Reviewed 5 November 2018

We went to the Banff Springs for my milestone birthday. We wanted to spend an afternoon at the 'famous' Willow Stream Spa. We tried to book a service (massage etc) but they are booked up weeks in advance and nothing was available. So we decided...More

Date of experience: November 2018
Thank CaptDrLarry
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear CaptDrLarry, Thank you for taking your time to write a review. We are very sorry to hear that you were not able to experience any of our treatments due to lack of availability. Willow Stream Spa is a very popular place, especially on winter...More

Reviewed 31 October 2018

Oh, what a treat!!!! Our boys had the stone massages. My husband I had the couples "healing retreat" OUTSTANDING facility! Go early and enjoy the out door hot tub and all the indoor pools.More

Date of experience: October 2018
Thank rdjtjm
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear rdjtjm, Thank you kindly for your great feedback - we could have not asked for a better review. We are truly delighted that you had an opportunity to experience one of our best treatments and enjoy many of the spa pools. We hope this...More

Reviewed 24 October 2018 via mobile

Booked facials for my husband and I to celebrate his bday. While booking, I asked for a larger robe to be left in my locker. While checking in, I confirmed I was receiving a key to a locker with a larger robe. I was advised...More

Date of experience: October 2018
Thank Candace W
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 26 October 2018

Dear Candace W, Thank you for you recent review. We are extremely happy to hear that your experience, even though not perfect to start with, ended so well. We certainly are aware of the fact that, every small details matters and we will review our...More

Reviewed 23 October 2018 via mobile

I spent a day at the spa while staying at the hotel for work. I have issues with a few things that happened. 1) the spa was getting minor renos done and they failed to tell me when I booked my appointment over the phone...More

Date of experience: October 2018
1  Thank Megan J
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 26 October 2018

Dear Megan J, Thank you for taking the time to share your opinion with us. We are very sorry to hear that your experience was not up to your standards. The minor renovation that you are referring to has taken 2 weeks longer that we...More

Reviewed 20 October 2018

The Willow Spring Spa has exactly what your looking for if you want to relax and unwind. I had a hot stone massage with Maho and it was wonderful. The pools are such a delight. I will definitely be going back!More

Date of experience: October 2018
Thank Cheryl K
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear Cheryl K, Thank you so much for your feedback. We will certainly let Maho know how much you loved your treatment with her. She is one of the most talented therapists and we are extremely happy that she is part of our team. Thank...More

Reviewed 19 October 2018

We spent the entire day at the spa. It all started with massages at 9:00 am. Robin gave the best relaxing massage! Then a facial with Julie wrapped up in a fluffy duvet, spa lunch which was tasty and fresh. Afternoon in the hot tubs...More

Date of experience: October 2018
Thank Bonny-Mae F
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear Bonny-Mae F, It certainly looks like you had a wonderful spa day at the Willow Stream Spa! We are delighted to hear that our therapists did not disappoint and that your experience met your expectations. We feel that this is truly the best way...More

Reviewed 17 October 2018 via mobile

I booked three separate treatments so I could spend the day at the spa. Facial massage and a body scrub, all were very good, but the website says you get a discount if you book a facial and a massage which I was not offered....More

Date of experience: October 2018
Thank 442kerrys
BanffWillowStreamSpa, Manager at Willow Stream Spa at the Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear Kerry S, Thank you for taking your time to share your feedback with us. We are very sorry to hear that your experience was not what you expected it to be. The special that you mentioned is only available on weekdays and it is...More

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Questions & Answers
Ask a question
873yvonnes
14 October 2018|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
Hello Yvonne S, You can certainly submit your medical form ahead of time and simply send us filled document via e-mail. This will save some time at the check in. We also recommend arriving to the spa earlier and taking... More
0
Votes
julieday12
3 May 2018|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
Dear julieday12, Please visit our Fairmont website where you can find all the information under Willow Stream Spa. Happy shopping! Willow Stream Spa Management
1
Vote
Sara C
21 April 2018|
AnswerShow all 3 answers
Response from BanffWillowStreamSpa | Property representative |
Thank you for your question Sara C, We have verity of day passes depending if you are or not staying at the hotel. Please keep in mind that spa access is only guaranteed to guests with services and hotel guests and is... More
0
Votes