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Tourism Victoria Visitor Centre

812 Wharf St, Victoria, British Columbia V8W 1T3, Canada
+1 250-953-2033
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Review Highlights
Make it your first stop

Very helpful and informative tourist office, can make tour bookings for you, offer suggestions on... read more

Reviewed 1 week ago
JudyGraham
,
Gold Coast, Australia
via mobile
Keen and Helpful

Arrived 9am, open and ready to go. Able to assist with two questions - one easy, one complex. For... read more

Reviewed 3 weeks ago
Chris D
,
New Westminster, Canada
Read all 71 reviews
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Traveller Overview
  • Excellent49%
  • Very good39%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
About
The Visitor Centre is Victoria's official visitor resource and our knowledgeable staff can answer all your questions and more. Drop in to pick up free brochures and maps, book hotels and tickets locally, and make reservations for tours and...more
Closed Now
Hours Today: 09:00 - 17:00
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Contact
812 Wharf St, Victoria, British Columbia V8W 1T3, Canada
Website
+1 250-953-2033
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Write a ReviewReviews (71)
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All reviews
"info centre"
in 2 reviews
"starting point"
in 2 reviews
"empress hotel"
in 5 reviews
"vancouver island"
in 4 reviews
"whale watching tour"
in 2 reviews
"british columbia"
in 2 reviews
"tours"
in 6 reviews
"literature"
in 2 reviews
"attractions"
in 5 reviews
"harbour"
in 11 reviews
"pamphlet"
in 2 reviews
"bc"
in 4 reviews
"washroom"
in 2 reviews
"cruise"
in 3 reviews
"parliament"
in 3 reviews
"downtown"
in 3 reviews
"knowledge"
in 2 reviews
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1 - 10 of 62 reviews

Reviewed 1 week ago via mobile

Very helpful and informative tourist office, can make tour bookings for you, offer suggestions on where to eat different cuisines, and can provide advice on local buses and other services. One of the most knowledgeable and helpful offices I have come across

Thank JudyGraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Arrived 9am, open and ready to go. Able to assist with two questions - one easy, one complex. For tourists, this should be a first stop, not only to get some ideas, but because about a dozen TripAdvisor destinations can be seen from here, starting...More

Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very helpful people there with maps and transit directions when we were a bit mixed up on the whole bus transit thing. I'm used to transit in San Francisco so this was good to get cleared up. Right on the Inner Harbour and Empress Hotel.

Thank morgie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 March 2018

Right on the inner harbour across from the Empress hotel you can pick up advice, tour information, tourist maps and this makes a perfect meeting spot for any in town rendezvous with it's noticeable tower. Interesting piece of history - this is a former gas...More

Thank Peytonsage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TourismVictoria, Manager at Tourism Victoria Visitor Centre, responded to this reviewResponded 9 April 2018

Hi Peytonsage, Thank you for your review! We definitely have a prime location in downtown and are fortunate to be located in such a historic building. We hope our staff and resources helped to make your stay in Victoria more enjoyable. Warm regards, Megan

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Reviewed 31 January 2018

Arriving from Port Angeles, we were desperate to find Can $, had to pay a $2 parking ticket with card! As international credit card, it costs $5 in fees! One ATM right outside info centre. The staff then gave us directions to bookshops, sights etc....More

1  Thank Margot P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TourismVictoria, Visitor Services Coordinator at Tourism Victoria Visitor Centre, responded to this reviewResponded 16 February 2018

Hi Margot P, Thank you for your review! We are glad to hear that our staff were able to assist you with planning your stay in Victoria. Our Visitor Centre is pleased to offer road maps of Victoria, British Columbia and surrounding areas for purchase...More

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Reviewed 23 December 2017

Very helpful staff and if you have any questions. Located overlooking the Victoria Harbour and near the entrance of downtown.

Thank Brian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TourismVictoria, Visitor Services Coordinator at Tourism Victoria Visitor Centre, responded to this reviewResponded 2 January 2018

Hi Brian V, Thank you for your review! We are definitely lucky to be in such a central location. We're happy that we could be of assistance to you during your stay in Victoria!

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Reviewed 22 December 2017

Helpful staff and plenty of info on attractions, restaurants and accommodation. TIP: The tickets for the Royal BC Museum we bought here were discounted so worth stopping in first before visiting the attractions to save on ticket prices.

Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TourismVictoria, Visitor Services Coordinator at Tourism Victoria Visitor Centre, responded to this reviewResponded 2 January 2018

Hi Adam S, Thank you for your kind review. We consider ourselves a "one stop shop" and are happy to help provide our visitors with both tickets and information. We hope you enjoyed your stay and that you come back to Victoria soon.

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Reviewed 5 December 2017

This tourism centre is conveniently located in the heart of the tourist area. They offer maps, tickets and directions to many of the areas favorite places. They also have restrooms.

Thank GregoryBHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TourismVictoria, Visitor Services Coordinator at Tourism Victoria Visitor Centre, responded to this reviewResponded 6 December 2017

Hi GregoryBHere, Thank you for your review! We're happy to hear you found our services helpful. We hope you had a great visit to Victoria. Warm regards, Megan

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Reviewed 4 December 2017

Located on the harbor. Has lots of pamphlets available and staff to answer your questions. A great start if you haven't been to British Columbia before.

Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TourismVictoria, Visitor Services Coordinator at Tourism Victoria Visitor Centre, responded to this reviewResponded 6 December 2017

Hi Sue B, Thank you for your review! We are lucky to be in such a central location. We're glad to hear that our staff were able to assist you with your travel plans. Kind regards, Megan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

Our whale watching tour company left us a message at our hotel but forgot to leave a number to call them on. We popped into the visitor centre to see if we could find anything with the phone number on - couldn't, so we asked...More

Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TourismVictoria, Visitor Services Coordinator at Tourism Victoria Visitor Centre, responded to this reviewResponded 16 November 2017

Hi Pam, Thank you so much for your review. We're glad that we could help you out! We hope you had an excellent whale watching tour and that you enjoyed your stay in Victoria. Warm regards, Megan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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