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The Spa at Niagara Fallsview Casino Resort

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Review Highlights
Very quiet and relaxing

I love this spa because it is very quiet and relaxing. It is a perfect break between the casino... read more

Reviewed 23 January 2018
yoshie n
via mobile
Amazing day at the spa!

My husband and I chose to spend our 1st wedding anniversary at the spa at fallsview. We greatly... read more

Reviewed 22 September 2017
Ashley P
,
Niagara
Read all 33 reviews
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Traveller Overview
  • Excellent61%
  • Very good18%
  • Average0%
  • Poor12%
  • Terrible9%
25 Feb 2018
“Unpleasant spa experience at Fallsview Casino Resort Niagara Falls”
22 Jan 2018
“Very quiet and relaxing”
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The Spa at Niagara Fallsview Casino Resort 6380 Fallsview Blvd, Niagara Falls, Ontario L2G 7X5, Canada
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+1 905-371-7772
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Reviews (33)
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1 - 10 of 31 reviews
Reviewed 25 February 2018 via mobile

My sister and I had this weekend booked since December. We decided to take our grandmother this past weekend to Niagara Falls. It was her Christmas gift. Approximately 2 weeks ago, I booked 3 massage appointments, 9am, 11:30 and 1pm at the spa at Fallsview....More

2  Thank Michelle R
FallsviewPR, Marketing Social Media Team at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 16 March 2018

Hi Michelle, thank you for taking the time to leave feedback on your recent visit. To better serve all of our customers, we ask that a 24-hour notice is given to cancel or change appointments. If you have further concerns, please feel free to email...More

Reviewed 23 January 2018 via mobile

I love this spa because it is very quiet and relaxing. It is a perfect break between the casino plays downstairs. You can't believe the spa floor is above the casino bacause it is so quiet. The services are very professional and excellent. Their lounge...More

2  Thank yoshie n
FallsviewPR, other at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 30 January 2018

Thank you for taking the time to leave us the wonderful review! We are so glad to hear that you enjoy your time at the Spa!

Reviewed 22 September 2017

My husband and I chose to spend our 1st wedding anniversary at the spa at fallsview. We greatly enjoyed the couples escape of one of the best massages we've ever had in our lives! Laurette and Theresa were the best providers and we literally felt...More

1  Thank Ashley P
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 26 September 2017

First off, congratulations on your first wedding anniversary! We are so glad that you chose to spend it with us! Thank you so much for taking the time to leave us this wonderful review about your experience. We have passed along your kind words to...More

Reviewed 19 September 2017 via mobile

I desperately needed to relax being a business traveller. I got the last booking at 745 pm which was a facial and confirmed with a credit card. They kept asking what type of facial without advising me of options over the phone. I'm saying something...More

Thank Andrea W
FallsviewPR, Marketing Social Media Specialist at Fallsview Casino Resort at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 2 October 2017

Hi Andrea. It's unfortunate that you were not able to enjoy your spa treatment. We strive to ensure that our guests have relaxing and enjoyable visits to our spa facilities. Please note that due to the popularity of the spa, all guests are asked to...More

Reviewed 12 July 2017

I have been to this spa several times. The massages are wonderful. I have found the staff to be extremely professional and knowledgeable. The spa is quite small, but offers all amenities I have looked for. Prices are quite reasonable. Very relaxing atmosphere, and I...More

Thank kennethc246
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 19 July 2017

Thank you for taking the time to leave us this great review! We are thrilled to hear that you enjoy your your visits to the Spa!

Reviewed 6 July 2017

We had the couples massage and they were both great. I had a pedicure and the service was excellent. This must have recently renovated because it was fresh and new looking. I would recommend this place over and over again.

Thank Sandra M
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 7 July 2017

Thank you for taking the time to leave us this wonderful review! We are so glad to hear that you enjoyed your recent treatments at The Spa!

Reviewed 26 June 2017

Staff at reception were not friendly at all. There was no enthusiasm or character in any of the 3 receptionist. Just a cold hello and a quick hand of of the waver. When my name was called I was told that I was 15min late...More

3  Thank anastasiaskouridina
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 29 June 2017

Thank you for your comment. Please note we do ask that all Spa patrons arrive at least 15 minutes prior to their appointment to fill out paperwork to ensure that their appointment starts on time. We pride ourselves on the service and experience we provide...More

Reviewed 11 June 2017 via mobile

I've always wanted to treat myself so I decided to book a spa package at the Fallsview Casino. As soon as I arrived, I was given a robe and access to a delicious breakfast. I then received an aroma therapy massage that was beyond relaxing....More

2  Thank Salvina L
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 12 June 2017

Thank you for taking the time to leave us this great review! We are so thrilled to hear that you enjoyed your visit to The Spa!

Reviewed 3 June 2017 via mobile

If you're looking for relaxation - beware. This is the most unprofessional spa I've dealt with. They don't have their "booking policies" listed on their website and staff answers were inconsistent. I tried to book my bachelorette party (group of young professional 30 YOs) and...More

Thank _dfrustaglio
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 12 June 2017

Unfortunately, we were not able to accommodate your group reservation. We apologize for any frustration this may have caused and appreciate your understanding.

Reviewed 19 March 2017 via mobile

The staff were nice enough and the facilities were well kept clean and stocked well. The steam room and sauna were set at maximum temperatures of 109 which is ridiculously low and a complete waste of time should be at least a hundred and twenty...More

Thank PartyInc
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 22 March 2017

Thank your taking the time to leave us feedback on your recent visit to The Spa. We will pass your comments about the steam room and sauna along to our management team.

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