Playtrain
Playtrain
4
9:30 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
9:30 AM - 5:00 PM
Sunday
9:30 AM - 5:00 PM
About
Childrens Activity Centre designed for children under 9, fabulous cafe, softplay with role play and sensory areas.
Duration: 1-2 hours
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See what travellers are saying
- jacqsbarrett14London, United Kingdom10 contributionsAmazing as alwaysWe just love this place and come once a week if not more … the food is amazing, coffee is to die for and the staff always go above and beyond and so friendly. The place is always spotless and so secure . … I’ll be sad when my son is too big to come here ..Visited January 2024Travelled with familyWritten 29 January 2024
- Charlotte H1 contributionFab all around :)All around great fun! Been coming here since my boy was 9 months he’s now 4, and still loves it! And it’s great they’re always bring in new things to do! Also went to the SEND session was perfect for when he’s having a rough day!Visited January 2024Travelled soloWritten 29 January 2024
- PatcChalfont St. Giles, United Kingdom47 contributionsGreat value and the kids love it.Always excellent value for money and the kids love it. Clean and tidy. Nice area for grown ups to sit in. Cafe and food good, nice cup of tea.Visited June 2024Travelled with familyWritten 8 June 2024
- KrisHunnisettLondon, United Kingdom107 contributionsGreat play venue for your under 5’sIt’s one of the best venues for under 5’s. Loads to do, safe environment and nice staff. The coffee shop is great. My only complaint would be that lots of the play equipment doesn’t really work. Pretty much anything with batteries is dead. The children press buttons and nothing happens. I think they must lose a lot of accessories as often they are missing which reduces the play value. That said my little one loves it there and we go most weeks. The soft play climbing frames are just right for the little ones. Generally there are no older children there so the little ones don’t get trampled on.Visited June 2024Travelled with familyWritten 15 June 2024
- Jo S1 contributionGreat placeBeen going for years with 3 kids food was always fab and kids loved the mac and cheese and I the ploughman’s. Love this place more now as it soo colourful,all the planes ect hanging. And love all the new additions and tweaks to the place since reopening after covid The fab edition of the moving Thomas display and the fab sensory room (both amazing hit) having the sessions is great also so kids can benefit more from the play equipment and game area.Visited June 2024Travelled soloWritten 6 July 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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4.0
88 reviews
Excellent
60
Very good
9
Average
5
Poor
3
Terrible
11
Sarah kean
1 contribution
Dec 2020 • Family
Manager extremely rude and miserable.
this place is freezing!!!!!!! I visited here the other day with friends and our children’s our second visit as the play area itself is not bad at all but everyone there was in there scarf and hats ,
children still with there coats on as it was so so cold you could see your breath.
you would think they would switch there heating on during the coldest winter this December! Children are going to get ill with temperatures this low, have reported to trading standards as this has been on more than one occasion temperatures below freezing.
with all my other mums that have visited agreeing.
Again the lady manager completely unapproachable and made to feel uncomfortable through our stay, cook extremely rude too. I have not seen any other staff but these two. Except for rude staff and temperatures being below freezing it’s a nice play area. So it’s a shame the owners let it down. I assume these are the owners from there behaviour. Have since visited jungle mania in borne end. And I am pleasantly supprised by how welcoming the staff are it’s clean and nice and warm hooray.
this place is freezing!!!!!!! I visited here the other day with friends and our children’s our second visit as the play area itself is not bad at all but everyone there was in there scarf and hats ,
children still with there coats on as it was so so cold you could see your breath.
you would think they would switch there heating on during the coldest winter this December! Children are going to get ill with temperatures this low, have reported to trading standards as this has been on more than one occasion temperatures below freezing.
with all my other mums that have visited agreeing.
Again the lady manager completely unapproachable and made to feel uncomfortable through our stay, cook extremely rude too. I have not seen any other staff but these two. Except for rude staff and temperatures being below freezing it’s a nice play area. So it’s a shame the owners let it down. I assume these are the owners from there behaviour. Have since visited jungle mania in borne end. And I am pleasantly supprised by how welcoming the staff are it’s clean and nice and warm hooray.
Written 9 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoe M
2 contributions
Feb 2023 • Family
It is a shame that such a lovely venue is let down by the rudeness, and lack of hospitality by staff. I attended a party here, as a guest and felt that the paying parent was let down by the lack of help and strict rules enforced by staff after such alot of money is payed for the experience.
For example:- parent was told the children must eat before they play ( when is this ever considered at a party, eating before leaping around a play centre?) With this , no structure or leadership was enforced, so no organisation of the party was directed from the staff.
Upon leaving staff are extreme in their approach to ensuring everyone is out promptly, with no understanding that cake/presents/party attire has to be gathered and removed after children have left, they are literally waiting at the gate tapping their feet continually reminding attendees, and suddenly appear to enforce this rule instead of helping to organise a swift exit.
As someone who works with children and have my own, such a great place is wasted on poor organisation and structure to the parties. A little structure, courtesy, and kindness goes a long way.
For example:- parent was told the children must eat before they play ( when is this ever considered at a party, eating before leaping around a play centre?) With this , no structure or leadership was enforced, so no organisation of the party was directed from the staff.
Upon leaving staff are extreme in their approach to ensuring everyone is out promptly, with no understanding that cake/presents/party attire has to be gathered and removed after children have left, they are literally waiting at the gate tapping their feet continually reminding attendees, and suddenly appear to enforce this rule instead of helping to organise a swift exit.
As someone who works with children and have my own, such a great place is wasted on poor organisation and structure to the parties. A little structure, courtesy, and kindness goes a long way.
Written 5 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricarda N
High Wycombe, UK31 contributions
Oct 2020
I must say we where really impressed with the cleanliness of play train. We all felt very safe which was wonderful as it will be on our list to go many more times this winter . They have done a fabulous job in cleaning it and keeping it clean too. The owner was constantly cleaning with disinfectant . The toilets where very clean too. You can order your drinks and food from your designated table with no hassle and a very easy to use app. Well impressed and would highly recommend . Suitable for children from 0-6 years of age
Written 4 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you, Thank you! I'm so pleased. :)
Written 5 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pritee P
2 contributions
Dec 2021
We had a party for our 3 year old in Playtrain - everything was taken care of and nothing was too much trouble for Lizzy, who was the main liaison. The food was served hot and was well received and the kids all had a lovely time.
The quality of tea/coffee/food from the main cafe was very good for the adults and the soft play itself is the most varied that we've been to (set over two levels and lots of things to do).
We've raved about it to friends who have also booked parties! Great place.
The quality of tea/coffee/food from the main cafe was very good for the adults and the soft play itself is the most varied that we've been to (set over two levels and lots of things to do).
We've raved about it to friends who have also booked parties! Great place.
Written 20 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SKY
15 contributions
Sept 2022 • Family
Absolutely loved this place. My little boy had so much fun exploring all the different role play areas, the mini caravan, the light sensory room and much more. The place is decorated so creatively and you can tell a lot of thought has gone into the small details. This is by far one of the best places we have been to! We really recommend this place, it’s such good value and the food is yummy. We will be back again!
Written 11 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claire K
1 contribution
Aug 2024 • Family
We absolutely love Playtrain. I recommend it to every friend, parent, grandparents! We first came after lockdown and my then 10 month old was in AWE of the place. It still blows my mind how much can fit into a space, whilst also not being too much. We enjoy all the time slots, it’s the perfect amount of time to play, eat, socialise and then enjoy a bit of bubbles and baby shark! Keep doing what you are doing, there’s no where else like it! ⭐️
Written 25 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Louise M
1 contribution
Sept 2024 • Friends
Our Absolute Favourite Softplay! We Love To Visit At Least Once/Twice A Month & Always Have So Much Fun! It's The Perfect Place For A Playdate With Friends Or To Take The Grandparents. I Highly Recommend The Coffees With Their Beautiful Artwork & Their Cupcakes/Sweet Treats!
Written 23 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jem
1 contribution
Sept 2020
I almost didn't go to Playtrain when I looked at some of the previous reviews but I'm so glad I did.
The staff were lovely and welcoming, the soft play was clean and there was a nice variety of equipment for the children such as large lego blocks and a bubble machine. My son absolutely loved his time (as did my husband) so we will defiantly be returning.
I was apprehensive going to a soft play for the first time since lock down but was reassured by the staff constantly cleaning equipment and even offering each child their own ride.
The staff were lovely and welcoming, the soft play was clean and there was a nice variety of equipment for the children such as large lego blocks and a bubble machine. My son absolutely loved his time (as did my husband) so we will defiantly be returning.
I was apprehensive going to a soft play for the first time since lock down but was reassured by the staff constantly cleaning equipment and even offering each child their own ride.
Written 4 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’m so glad you enjoyed your time with us. I have done everything I can to make everyone feel safe. Hope to see you again soon. 😊🌈
Written 5 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anonymous
1 contribution
Aug 2021 • Family
Very impressed with how well everything is run since reopening! You are allocated a table upon arrival and have a 1.5 hour time slot which is perfect. The tables were all cleaned towards the end of the session. The kids were able to play on everything they wanted as many times as they wanted as there is the just the right number of people allowed to book on to each session. There are lots of role play areas which are great! I only ordered a hot drink but it was delicious and all staff were very helpful and friendly. My kids absolutely loved it!!
Written 29 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karlene M
4 contributions
Feb 2024 • Family
We had the BEST time at this soft play park! We have been coming here for over 3 years. From the moment we walked in, everything was clean, bright, and beautifully set up, creating an inviting space that instantly got the kids excited. The play areas are thoughtfully designed with age-appropriate sections, giving children of all ages a safe and fun space to explore.
The creative and attentive staff clearly care about making it a great experience for everyone, they were incredibly friendly and cheerful, adding to the already positive atmosphere. They welcomed us with warm smiles and were so helpful throughout our visit, making sure everyone was having fun and staying safe.
Our kids had an absolute blast—sliding, climbing, and crawling through the play structures with endless energy. It’s rare to find a place that combines fun, safety, and beauty so perfectly. We’ll definitely be back for another amazing playtime! Highly recommend!
The creative and attentive staff clearly care about making it a great experience for everyone, they were incredibly friendly and cheerful, adding to the already positive atmosphere. They welcomed us with warm smiles and were so helpful throughout our visit, making sure everyone was having fun and staying safe.
Our kids had an absolute blast—sliding, climbing, and crawling through the play structures with endless energy. It’s rare to find a place that combines fun, safety, and beauty so perfectly. We’ll definitely be back for another amazing playtime! Highly recommend!
Written 26 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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