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Review Highlights
Channel Islands Trip

Overnight ferry Portsmouth to Jersey- efficient, clean cabin and on time. Fewer announcements in... read more

Reviewed 1 week ago
Supergherkin K
,
Cape Town Central, South Africa
via mobile
Very pleased

Was able to check in with ease and there were no delays or problems with the service. Keep it up... read more

Reviewed 12 July 2018
jamiedelamare
,
Guernsey, United Kingdom
via mobile
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Traveller Overview
  • Excellent38%
  • Very good28%
  • Average4%
  • Poor15%
  • Terrible15%
Travellers talk about
“st helier”(4 reviews)
“rough seas”(2 reviews)
“return trip”(2 reviews)
About
Condor Ferries operates a year-round service connecting the UK, Guernsey, Jersey and the port of St Malo in France. Each year we carry over 1 million passengers and 200,000 passenger vehicles on our services.
Suggested duration: More than 3 hours
Contact
Website
+44 345 609 1024
Reviews (64)
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All reviewsst helierrough seasreturn tripexcellent servicecosta coffeescheduled departurecondor staffleft homefollowing weekboth directionsbar areajourneycrossingguernseyportboatjersey
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1 - 10 of 62 reviews
Reviewed today

I find it incredible in this day and age that I was not able to book a reservation with guaranteed wheelchair accessibility. Being aware that there are some seats that can be transferred into from a wheelchair, I tried to make a booking for one...More

Thank pitlarson
Reviewed 5 days ago

We had rough weather for our channel crossing from Poole to Guernsey, and up to half the passengers were ill. But the staff were wonderful - so supportive and helpful for sick people. And the captain kept everyone informed about what was happening, including a...More

1  Thank Debbi W
CondorFerries, Manager at Condor Ferries, responded to this reviewResponded 4 days ago

Thank you for taking the time to share your experiences with us. We are delighted to hear that our staff were helpful and attentive to our passengers in what were very challenging weather conditions. I will pass on your kind words to them. Thank you...More

Reviewed 6 days ago via mobile

AVOID at all cost. We have traveled with condor to Jersey from poole. The outward trip was fine. Other than the poor quality of the food on board. The problem started on the return. We attended the port at 2pm sat with everybody else and...More

2  Thank Glyn B
Reviewed 1 week ago via mobile

Overnight ferry Portsmouth to Jersey- efficient, clean cabin and on time. Fewer announcements in the night would have made sleeping easier. Restaurant food was mediocre. Staff very friendly.

Thank Supergherkin K
CondorFerries, Manager at Condor Ferries, responded to this reviewResponded 1 week ago

Supergherkin K thank you for taking the time to contact us and share your experience on the Commodore Clipper. We look forward to welcoming you back on board in the near future.Kind regards Condor Ferries

Reviewed 1 week ago

Find alternate travel arrangements if possible. Condor may cancel your boat with as little as 2 weeks warning and no alternate sailing options the same day.More

Thank mat3230
CondorFerries, Manager at Condor Ferries, responded to this reviewResponded 1 week ago

Thank you for your feedback. If you would like to contact our Customer Contact Center we always offer alternatives or next available sailings if we have a situation where a delay or cancellation unfortunately occurs. We advise our passengers by email and text to contact...More

Reviewed 3 weeks ago via mobile

Not even going to bother to use Condor Liberation ‘Liability’ ever again out of Poole it’s just too STRESSFUL.More

Thank Restless59
CondorFerries, Manager at Condor Ferries, responded to this reviewResponded 3 weeks ago

Restless59, thank you for your posting and we are sorry that you feel this way. We would be happy to hear what your concerns are so that we may address them. Please contact our Customer Relations Team and they will be able to look at...More

Reviewed 12 July 2018 via mobile

Was able to check in with ease and there were no delays or problems with the service. Keep it up condor

1  Thank jamiedelamare
CondorFerries, Manager at Condor Ferries, responded to this reviewResponded 5 weeks ago

jamiedelamare thank you for your positive comments relating to your recent crossing.we look forward to welcoming you back on- board in the near future. Kind regards Condor Ferries

Reviewed 12 July 2018

Overnight business trip, boarding well organised, ferry clean, staff (bar one) excellent, smart and very helpful. Disembarking swift and organised. Similar on return. One suggestion would be an adult only area as there were a lot of noisy children. Luckily the weather was great so...More

1  Thank Peter B
CondorFerries, Manager at Condor Ferries, responded to this reviewResponded 5 weeks ago

Peter B thank you for taking the time to share your experience on-board the Commodore Clipper service and we are glad that you enjoyed our services. I am passing your comments regarding WIFI to the relevant department for assistance in ongoing operations. We look forward...More

Reviewed 11 July 2018

We used to live in Jersey and never really found Condor's service satisfactory then. It was disappointing recently to find that they really haven't improved at all. We should, perhaps, have been alerted when, the week before we were due to travel, we had to...More

Thank TauntonBob
CondorFerries, Manager at Condor Ferries, responded to this reviewResponded 11 July 2018

TauntonBob Thank you for your comments and we are sorry that you feel this way about our service. I would invite you to contact our customer relations team who will be more than happy to address your observations and concerns. Kind regards Condor Ferries

Reviewed 20 June 2018 via mobile

Travelled on the overnight Clipper Jersey to Portsmouth. A very nice trip. Slight delay loading but was placed for easy access to the lift. I was using crutches and was aided across the deck by one of the loading hands. Courteous steward showed me our...More

1  Thank Dlucken
CondorFerries, Manager at Condor Ferries, responded to this reviewResponded 22 June 2018

Dlucken, thank you for your feedback regarding your recent trip on the Commodore Clipper. We are glad that you had an overall good experience on your recent sailing with us and we look forward to welcoming you on board in the near future. Kind regards....More

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Questions & Answers
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pc1e
3 June 2018|
AnswerShow all 2 answers
Response from Kevin M | Reviewed this property |
Hi, yes ocean plus is good, you get a good sea view and the seating is nice and comfortable, we had a recliner seat but the table seating also looked good. Sorry for the late reply, I only just read your question, if you... More
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