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Phoenix is an award winning independently operated multi-screen cinema on the east coast of Cornwall in the historic town of Falmouth. It is housed within a beautiful Nineteenth Century former "Drill Hall" building. Phoenix contains five cinema...more
Just had some really amazing customer service from the general manager, Lloyd. Happy, smiley, complimentary, and kind. I love this cinema anyway because everyone here is always really happy and friendly, but this was bove and beyond expectations. Never had a bad experience here. All...More
Favourite place to spend my spare time, either on my own or with the family. Never had a bad service, staff are always great and talkative and always offer information about upcoming movies. Food and bar are both equally fantastic. Love this place dearly.
We really enjoyed our viewing here; the little armchairs and table make for a really comfortable experience. The snack prices are a little high but that isn't really a surprise considering it's a small cinema. Would come again!
We thoroughly enjoyed an entertaining mid-week viewing of Mamma Mia (Here we go again!) which was made all the more enjoyable by the attentive and friendly customer service afforded to us by the staff at the Phoenix. The Phoenix is small, cosy and traditional as...More
We were on holiday in Falmouth and we were looking for something different to do on a mid-week night.
As a regular visitor to odeon cinemas it made a nice change to go somewhere which wasn’t as busy.
However, disappointed that we couldn’t bring our...More
Visited this cinema for the first time on this trip down to Falmouth. Really enjoyed it......small screen rooms. Double sofas and air conditioning in the screen we were based in (4).Concessions not overpriced and they have a license if you fancy a tipple. Would go...More
I'm a regular customer of this cinema. However, today we disappointing. Staff were very miserable, no eye contact made. The seating we were given was greatly placed but we were seated in tired and wobbly seats. As always the place was clean enough but may...More
I love almost everything about all the Merlin cinemas, and I am a huge supporter of your chain. I spend a LOT of money on food and drink there, as I know that's where a lot of your profit comes from.
However I'm really disappointed...More