Riviera International Centre

Riviera International Centre

Riviera International Centre
3.5
About
We Are A Dedicated Team Working Together To Provide Excellence As Our Standard To All Of Our Clients. Our values derive from our mission to be of value and benefit to the local Torbay community, so we are constantly striving to enhance our products and services. Within the Riviera International Conference Centre, you will find Waves Leisure Pool, Aqua Lounge serving delicious food and Starbucks Coffee, A Health & Fitness Suite, but also dedicated function facilities able to look after every type of event, from dinners, weddings, concerts, parties, exhibitions, banquets and meetings to large conferences.Our business is diverse, as are the needs of our customers. For whatever reason you visit the RICC, we wish you an enjoyable experience.
Suggested duration
2-3 hours
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  • cgalbraith2018
    Torquay, United Kingdom4 contributions
    Terrible
    Not enough bars and bar staff my friends and myself cued between 40 to 90 minutes to get served drinks one evening they were hosting a white collar boxing event. All staff were very nice and helpful. Paying a lot of money for entrance I expected to cue for a few minutes but this was not acceptable and everyone needs to be aware of this.
    Visited December 2022
    Written 5 December 2022
  • Anonymous
    1 contribution
    Cleanliness
    Although the swimming lessons here are great, the changing rooms and the toilets were disgusting. The smell of faeces and urine greets you as you enter the corridor leading to the pool 🤢 The toilets have gaps in them so everyone can see you wee, and there is nowhere private to get changed as you are protected by only a curtain. The toilets had no hand soap. Tbh I was quite shocked at how unclean the place was on my visit today, and it has definitely put me off swimming here.
    Visited July 2023
    Travelled with family
    Written 31 July 2023
  • Mr B
    3 contributions
    Disabled Unfriendly
    Went swimming with my 2 grandchildren, one of whom has a disability and prior to visiting I contacted the centre to check whether there were changing facilities for my granddaughter and explained that we would need somewhere she could lie down to be changed. I was reassured that there were disabled changing facilities available - these 'facilities' was the dirty floor of the disabled bathroom! The pool itself is dated with brown stains on the grout between tiles and some of the tiles are chipped - it is certainly showing its age. We had something to eat in the cafe afterwards and the food was great and the area was clean - this is why I have given 2 stars. Unfortunately won't be returning due to the very poor disabled changing facilities. Staff would also benefit from knowing that the centre is not fully inclusive.
    Visited July 2023
    Written 18 August 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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3.5
240 reviews
Excellent
70
Very good
76
Average
41
Poor
23
Terrible
30

Angela D
Bristol, UK4 contributions
Oct 2023 • Solo
I am a member of the leisure centre. I have to say some of the staff members are a real credit to the place, Sarah & Tania, the part time lifeguards, who do a superb job and Ellie Grainger on reception, who always has a big welcoming smile!
Written 27 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mr B
3 contributions
Jul 2023
Went swimming with my 2 grandchildren, one of whom has a disability and prior to visiting I contacted the centre to check whether there were changing facilities for my granddaughter and explained that we would need somewhere she could lie down to be changed. I was reassured that there were disabled changing facilities available - these 'facilities' was the dirty floor of the disabled bathroom!
The pool itself is dated with brown stains on the grout between tiles and some of the tiles are chipped - it is certainly showing its age.
We had something to eat in the cafe afterwards and the food was great and the area was clean - this is why I have given 2 stars.
Unfortunately won't be returning due to the very poor disabled changing facilities. Staff would also benefit from knowing that the centre is not fully inclusive.
Written 18 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mactheknife49
Birmingham, UK48 contributions
Aug 2023
went here for training sess in gym ,way over priced at £10.50 per sess the changing room was dirty and toilets a disgrace drinks over priced torbay council run so say no more they are out to make as money as they can without spending any would not recommend this place staff have not got a clue about customer care .
Written 8 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anonymous
1 contribution
Jul 2023 • Family
Although the swimming lessons here are great, the changing rooms and the toilets were disgusting. The smell of faeces and urine greets you as you enter the corridor leading to the pool 🤢 The toilets have gaps in them so everyone can see you wee, and there is nowhere private to get changed as you are protected by only a curtain. The toilets had no hand soap. Tbh I was quite shocked at how unclean the place was on my visit today, and it has definitely put me off swimming here.
Written 31 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Larissa T
1 contribution
Mar 2023 • Family
Dreadful experience. Avoid with all costs!!!
Paid for parking and still got a parking fine. I've appealed it with proof of parking and still being told I have to pay the fine. No swimming pools in my home town charge for parking!
The pool itself was awful, no wave machine like stated which is what we came for. The changing rooms were filthy and dirty, looks like they don't clean them. Tiny little cubicles to change in that I couldn't change me and the kids properly, unless you change out in the open. Very very old fashion changing rooms. No cleaners through the day to clean up mess that's left, and sweep the slippery puddles. Never again going to Torquay. Used to be a good day out years ago, definitely isn't any more!!!
Written 23 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Laura W
Stourbridge, UK33 contributions
May 2023 • Friends
Lovely pool and changing rooms the only let down was no flume on a Thursday or waves we were only on holiday Monday too Saturday so wasn’t happy when we knew these weren’t on on a Thursday xx
Written 14 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cgalbraith2018
Torquay, UK4 contributions
Dec 2022
Not enough bars and bar staff my friends and myself cued between 40 to 90 minutes to get served drinks one evening they were hosting a white collar boxing event. All staff were very nice and helpful. Paying a lot of money for entrance I expected to cue for a few minutes but this was not acceptable and everyone needs to be aware of this.
Written 5 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

spvdevon
Exeter, UK180 contributions
Aug 2022
I use to go to the Riviera centre when I was a child; we usually take our children there to swim when in Torquay as its a fun pool to visit (compared to the swimming pools in Exeter, which do not have a flume/waves etc)
A few times we have tried to book online but there had been no slots, when I called them they advised they had issues with the website and to keep checking to book.
The lockers take a £1 coin, but its a cashless site otherwise so its not possible to get change whilst there.
The changing rooms need refurbishment now - they are looking very tired. Instead of male and female changing rooms, it would be better to do a large single changing room with cubicles; it just gives more privacy for all. I took my daughter swimming the other day, there were several young girls with their fathers in the gents changing rooms, but its an open layout so not good for privacy.
The changing room was clean enough though.
The pool was good fun, very clean. Waves are every 30 minutes at quarter past and quarter to. My daughter loved the flume as well. Friendly staff.
I hope they sort the changing rooms soon though, it really needs upgrading.
Written 17 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kirsty
United Kingdom2 contributions
Aug 2022 • Friends
Horrible customer service. We bought tickets but were refused entry despite our hour and a half journey. We were then refused a refund as it "messes up their system". They did not seem to care and were willing to send us away with a loss of £15.
Many people were sent away due to no spaces but they claimed they could not re-sell our ticket.
Written 16 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jake G
Starcross, UK11 contributions
Jul 2022 • Family
The changing rooms are disgusting, dirty & no room in the stupid little cubicle to get changed.
And to my shock & horror there was a man completely naked walking around the changing room which should not be happening at all.
It made me & my son & my grandson feel really uncomfortable.
The pool needs a whole revamp. There use to be something with water on in the corner for little ones that hasn’t been working for years and the waves came on once while we were there so not good value for money and all the staff are miserable. Won’t ever return
Written 11 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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