Play Cafe
9:30 AM - 6:00 PM
Monday
9:30 AM - 6:00 PM
Tuesday
9:30 AM - 6:00 PM
Wednesday
9:30 AM - 6:00 PM
Thursday
9:30 AM - 6:00 PM
Friday
9:30 AM - 6:00 PM
Saturday
9:30 AM - 6:00 PM
Sunday
10:00 AM - 4:00 PM
About
Play Cafe is a Children’s indoor soft play and party centre with licensed Cafe and on site salon. Open 7 days a week, welcoming children up to our height restriction of 148cm. We offer a range of events, clubs and offers. (See our website for further details) We look forward to welcoming you soon.
Duration: 2-3 hours
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4.0
4.0 of 5 bubbles175 reviews
Excellent
92
Very good
24
Average
21
Poor
10
Terrible
28

Aisha L
London, UK22 contributions
2.0 of 5 bubbles
Apr 2024 • Family
Came with my five year old and 10 month old and another adult. Was surprised at the cost for under 1s as that isn't usual at home but happily paid. On arrival found there was no play area for the under 1s. The usual area is closed. This was not written on the website and the charges for a ticket were not reduced. I requested a refund for the under 1 ticket. I was told I would have to leave if I had a refund. I was surprised and explained I had also paid for an older child and wanted them to use the facilities and I would simply hold my baby. The two ladies at the counter understood and went to check with the manager twice who refused. I told them I wasn't happy and they said the baby was taking a spot that someone else could be using so the only way for a refund was to leave. I was very unimpressed. They suggested I used the area for 2-4 year olds but this wasn't safe in my opinion, especially as this is not a staff supervised place so reliant on parents to stop older kids going into the younger designated areas, which was not happening.
The manager never made an appearance to speak with me which I thought was very unprofessional.
Overall we chose stay because we had travelled specifically to come and my older child was having fun.
The facilities for older kids seemed good.
There are cafe options but I refused to spend any more money because of the situation outlined above.
Written 4 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bec2019
Torquay, UK206 contributions
3.0 of 5 bubbles
Jan 2024 • Family
Very over priced if your child is under 1.

The baby/toddler area is a dark corner with not a lot actually in it and it was ice cold. It was so cold that I felt like I’d stepped outside onto the pavement in my socks!! Even our babies were shivering!
The whole place in general was just cold though, we were all sat with our coats on and the toilets were even worse - not a nice experience when trying to change your baby on a freezing cold changing table.

I didn’t order food so can’t comment on that but my friends did and it looked nice.

It is very expensive for what is there for younger children - it cost £4.50 for a 7 month old baby who’s not even crawling yet
Written 17 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Adventurer343931
1 contribution
3.0 of 5 bubbles
Sept 2023 • Family
bit overpriced for my 14 month old as there was only 3 small areas for him to play in, which clearly states TODDLER areas yet the older children were playing in there rather than in their own massive area, upsetting the little ones. the cheesy chips were lovely but the staff were rude. i was in the toilet and asked to be let out, no “yeah sure no worries”, she gave me a bland nod and didn’t say goodbye. my son had a good time so i’m not too fussed
Written 17 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

D Fox
4 contributions
1.0 of 5 bubbles
Jan 2023
A ridiculously OVER PRICED place. Definitely DO NOT GO with an under 2. It's utterly dismal their baby/toddler areas. They're really small and really lacking anything worth what you pay to enter.

The cafe menu is gross and overpriced.

The building is freezing therefore the baby area play mats are uncomfortably cold.

A really grim place.

You could honestly get more for your moneys worth and have more fun going to the ERC. You could swim AND use their free play area in the cafe for around the same price.
Written 24 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pierre12121313
Bournemouth, UK239 contributions
5.0 of 5 bubbles
Nov 2022 • Family
Went with our daughter & little grandson yesterday whom thoroughly enjoyed it. Absolutely brilliant value regarding the fun on offer for how long they give the little ones to play. Definitely recommend
Written 6 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jeanette T
Torquay, UK1 contribution
1.0 of 5 bubbles
Mar 2022 • Family
Staff are so unfriendly I couldn't believe. We're is there customer service ??? Staff slamming chairs down as they were angry as we did not leave on time. Never again
Written 15 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Simon C
Cranbrook, UK37 contributions
2.0 of 5 bubbles
Feb 2022 • Family
Definitely not as good as it was. We found it overcrowded, noisy and overpriced.

Cafe was expensive with cordial more than bottled drinks.

Main gripe was gents toilet was out of order with note advising to use family toilet at the other end of building, family toilet also out of order. Asked at desk and told to use the girls toilets. Only 4 out of 8 working there. Tap hanging off sink. Not very satisfactory when you have a 6 yr old bursting for the loo.

Children had fun in softplay frame but we won't be returning.
Written 21 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Annaliese H
London, England, United Kingdom12 contributions
1.0 of 5 bubbles
Feb 2022 • Family
We couldn’t even get in. We were unaware we had to book in advance and we turned up to go in and we’re told it was an SEN session and we couldn’t go in. There was no allowance for the fact that we were all soaking wet and that we had two young children with us who were excited about going in. I take responsibility for not reading the website properly but some kindness and compassion for new visitors to the area would have been appreciated. Very disappointed and my four year old was in floods of tears. We will not go back.
Written 13 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joanna W
2 contributions
5.0 of 5 bubbles
Nov 2021 • Family
Absolutely brilliant birthday party for our daughter! The staff were fantastic and couldn’t do more for us, everything went as smooth as stress free as a 6 year old party with 20+ kids could go!! 😆🦄🤪 THANK YOU so much for making it so special! Xx
Written 11 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shona H
5 contributions
5.0 of 5 bubbles
Oct 2021 • Family
We needed somewhere to go whilst on holiday and it was an awful day weather wise. We came across this place on google. We wish we had found it sooner! We have nothing like this round by where we live.
Clean, tidy, loads of space and a great place to relax to let the kids run wild.
They have different areas for different age ranges which is lovely. Food was good quality. You have to pre book tickets which is good as it was not ruined by being over busy. COVID secure place!
Written 26 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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PLAY CAFE: All You Need to Know BEFORE You Go (with Photos)

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