We had been looking forward to this event for 2 years, thanks to covid it was our third attempt to see it. Everyman provided great customer service getting the tickets transfered, as were the admin team at sudeley castle. However, on the night we were rushed from the minute we arrived. There were plenty of others about in the castle and another couple of parties arriving at the same time. The lady at the gate was very animated in telling us we must rush to the gate and not be there after 7.30pm or we would be turned away. The chap on the entrance was fab, friendly and funny - not a mention of hurrying. We mingle with others on the first part of the walk and arrived at the food area about 8pm. There were 10 of us and we all ordered food and drinks without a problem, but the ladies serving the food were very rude about a family behind that were approaching - calling them “jokers” if they were expecting food. I thought that a bit odd….until we sat to eat our food and people were loudly clearing up around us…..making it obvious they wanted us to leave and eventually did say you’ve got 5 minutes. We were also followed into the toilets to be hurried along. It really spoiled the night! We rushed the second half. After taking over an hour to get there, spending £240 to get in and a further £150 minimum on food and drink to be rushed and have the evening spoiled I would not return. There were no Xmas decorations, no Xmas tree, no Xmas music? I appreciate it’s a spectacle of light but rightly or wrongly I’d have expected some Xmas reference. I did email customer service to discuss but got no reply so decided to leave my review here.

So sad to say but we were really disappointed with the event this year. There were not any actors like last year to interact with and entertain the children. I loved the music timed with lights last year but this year you couldn’t really hear the music. There are some absolutely beautiful bits to the walk but these are overshadowed by most of it. The event didn’t have any festive vibes. It would be better if there were things for children to do. Food and drink was nice but expensive and limited. Unfortunately, we will not be returning next year.

The views of the hills, sheep, and exterior castle are amazing. Our primary purpose of seeing the tomb of Kateryn Parr more than met expectations. The castle interior is available as a museum about the castle's history, but not as a way of seeing the interior architecture or design. The cafe had simple, delicious lunches.

I would have said it was fantastic, but a strange requirement to be at the entrance sharp at a certain hour made it all wrong! Further more it was specified that one has half an hour for a tour. I booked tickets for 10 friends and we took the first available time - 10 am. Once we got there, we were told that the main buildings don't open until 11. So what was the reason to be there at 10 am sharp? The gardens were fantastic and we had a great time walking around, but nobody was at the entrance to check the tickets. There was no way to walk around for just half an hour. In fact, anyone can spend there the entire day and nobody would check when he entered or when he left. There is so much to explore outside and inside and I find it ridiculous to stress people over particular entry time and even specify it is for half an hour only. From the entrance to the main building takes about 10 minutes walking. When did they measure the time? Once we were inside, we just walked around, spoke with the guides, discussed history and once again nobody measured our timing. Sudeley Castle is an amazing and inspirational place, full of history and excitement. I think the management of the castle should check their admission policies, don't stress visitors over the meaningless exact timing as once people get in, they are all really happy to be there for as long as they want.

The new Pavillion Restaurant was most disappointing and in sharp contrast to the excellent visit to the castle itself. The small portion of carrot and coriander soup served in a cardboard bowl with a half a small white roll was poor and the hot dog was also below expectations and expensive. The setting is pleasant and the service was efficient and cheerful. However, the restaurant was well below the standard of the magnificent castle and needs to improve urgently.

Whilst the grounds and castle are worth a visit normally. We were disappointed however this time to not being able to going into the queens garden, library, cafe or the chapel due to a wedding. The pavilion was open for food but limited choice. Catering team were lovely especially Maria. We checked the website and only a wedding shown on the 28th. If we had know these areas were not open we would not of paid to come in, as the queens garden is a firm favourite of ours. Expensive for limited access.

Our trip to Sudeley Castle was an enjoyable couple of hours. Inside the house is interesting but the highlights for me are the church and the beautiful views from the lovely gardens out across the surrounding countryside. The staff were knowledgable and helpful. We ate lunch in the restaurant which was good and staffed by an extremely friendly team. Overall, a nice afternoon of slightly on the expensive side.

Enjoyable day out. Travelled from Birmingham and worth the trip. Guided your really informative and essential in my view to get the most out of the site. Beautiful gardens were the highlight. Nice gift shop also. However the pavilion cafe was incredibly disappointing….what a poor selection of food offered. I really expected some basic traditional lunch options and English cream teas etc

We attended on the anniversary of Catherine Parr's death, there were people in costume walking around, and there were talks about Catherine Parr throughout the day in the church where she is buried. We paid £19 per adult which is ok considering a royal queen consort is buried there and free parking, plenty of room for any sized vehicle, so cant really grumble. You see some famous paintings in the castle, aswell as old royal possesions. There are beautiful gardens, a giftshop & cafe, toliets and a separate with changing facilities for a baby. The gardens and cafe is dog friendly however dont think their allowed in the castle. If you want to look at the castle exhibition, it isnt wheelchair friendly ie no lift, but it has some stuff on the ground floor. Two of our group carried a heavy pushchair up and down the multiple stairs. Technically you could visit for free just not pay and walk round the gardens and go to the cafe. We wont be returning only because its out our way but am glad to have visited.

Overall a quiet and pleasant few hours at this castle. Interesting history which is explained in detail. Not a vast amount of the building to see in the general walk round. ‘Pay more for a tour of other parts…..’ Modest gardens which are well maintained. Was hoping to enjoy lunch here but pavilion closed for private function leaving us with a sandwich in the cafe at the entry! Note to customer service - a notice on the website with regard to dates restaurant is closed is the very least you could do. Noting weddings like the one today are booked months if not years ahead makes it possible to do this. Consensus of the group was that the visit was a tad disappointing.