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Red Funnel Ferries

Closed Now: 08:00 - 19:00
Open today: 08:00 - 19:00
Review Highlights
Day trip Isle of wight

In time, good experience, comfortable journey and very affordable price , the deck is facilitated... read more

Reviewed 1 week ago
Hashamsaeed
,
Birmingham, United Kingdom
via mobile
Great location to see visiting cruise ships!

I haven't travelled to the Isle of Wight on Red Funnel ferries for many years, but the crossing was... read more

Reviewed 3 weeks ago
Alison C
,
Dartford, United Kingdom
Read all 1,742 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent56%
  • Very good29%
  • Average8%
  • Poor4%
  • Terrible3%
Travellers talk about
“isle of wight”(534 reviews)
“earlier ferry”(83 reviews)
“car ferry”(82 reviews)
About
Red Funnel has a proud history of serving the Isle of Wight since 1820, carrying 3.4 million passengers to the Island each year. We have won awards for safety, innovation & service including Certificates of Excellence from Trip Advisor every year...more
Closed Now
Hours Today: 08:00 - 19:00
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Contact
Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
Website
+44 23 8001 9192
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from US$10.76
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Reviews (1,742)
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All reviews isle of wight earlier ferry car ferry red jet signature lounge red falcon loading and unloading foot passengers wight link priority boarding hour crossing top deck osborne house return journey day trip both ways ferry service
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1 - 10 of 1,717 reviews
Reviewed 1 week ago via mobile

In time, good experience, comfortable journey and very affordable price , the deck is facilitated with verity of food and seating arrangements are very comfortable

Date of experience: March 2019
Thank Hashamsaeed
Reviewed 1 week ago

We have Wightlink or Red Funnel. I know which one I prefer and its definately not Red Funnel. They take far too long to load and unload. We travelled with them because we had no other choice at the time. Once we eventually got onboard,...More

Date of experience: March 2019
Thank Kevin C
Reviewed 3 weeks ago

I haven't travelled to the Isle of Wight on Red Funnel ferries for many years, but the crossing was included in a short break deal. The terminal is quite basic and functional, but embarkation was smooth. The ferries were clean, modern and well maintained. I...More

Date of experience: March 2019
Thank Alison C
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Alison C Thank you for taking the time to leave a review. Our terminal in East Cowes is currently undergoing a major refurbishment, the waiting yard has been completed and we are currently demolishing buildings next to the terminal in order for the new...More

Reviewed 3 weeks ago

Just a day trip to the IOW. Booking office excellent and advised to take a ferry after 11:15 when 2 adults can travel together return for about £20. I prefer to take the vehicle ferry as you dont have to sit down and I can...More

Date of experience: March 2019
1  Thank Howard-Liverpool
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Howard-Liverpool Thank you so much for your glowing review. I completely agree, I prefer standing outside on the vehicle ferry with the wonderful views of the Solent. As a customer, what you think is very important to us and we much appreciate your fantastic...More

Reviewed 3 weeks ago

Travelled O/B on a Thursday afternoon, returning on late Saturday afternoon crossing. Both boats, Red Osprey and Red Falcon, were clean and comfortable we had no problem getting seating in the main lounges on Deck B. Smooth journeys, interesting views, limited interaction with the staff...More

Date of experience: March 2019
Thank DesdinovaUK
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear DesdinovaUK Thank you for your review. We operate a fluid pricing system based on demand which is similar to other major travel companies. In order to secure our cheapest fares it is best to travel off peak and to book online as far in...More

Reviewed 3 weeks ago via mobile

Very rarely runs on time but both southampton and cowes are difficult spaces . You will be charged extra for anything you want - changing booking, getting on sooner rather than later etc. You need to pay £10 to sit in the nice lounge if...More

Date of experience: March 2019
Thank negreen21
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear negreen21 We are sorry to hear of your experience. As you may be aware we have two decks on our car ferries which normally we can load simultaneously. Unfortunately, we have a minor fault with the sensors on our car deck ramp. These sensors...More

Reviewed 3 weeks ago

My wife and I plus dog travelled back from Cowes to Southampton 01/03/19. On our inward crossing to the island we were unable to gain access to the lift from A deck to the car deck due to B deck demand seemingly overriding the request...More

Date of experience: March 2019
Thank Allen B
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Allen B Thank you for your glowing review. As a customer, what you think is very important to us and we much appreciate your fantastic feedback about our staff. Warmest regards Michele Customer Services

Reviewed 3 weeks ago via mobile

Girls weekend to the island started off with a fantastic crossing with the amazing Helen & Tilly!!! So lovely, friendly and fun. Thanks ladies for helping us with the taskmaster challenge 😊 hope management acknowledge what fantastic company ambassadors you are

Date of experience: March 2019
Thank ellie d
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Ellie d Thank you for taking the time to leave your fantastic review. As a customer, what you think is very important to us and we much appreciate your glowing feedback about our staff. Many thanks. Rochelle Customer Services

Reviewed 4 weeks ago via mobile

Just taken the Red Falcon back from the Iow, had to leave a review as the customer service was amazing, Helen with bright pink hair completely looked after us like we'd known her for years, Helen is our last impression of the iow, and bcos...More

Date of experience: February 2019
1  Thank emma w
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Emmaw Thank you very much for leaving us a 5* review, we're so pleased to hear that you have enjoyed using our service. Customer service is very important to Red Funnel so it's fantastic to hear that our staff members were attentive. I will...More

Reviewed 4 weeks ago

very easy to use with quick loading at southampton, bit slow off at east cowes but it's fine. used the onboard food outlet and it was ok, but the coffee isn't the best (probably why you get free refills) only takes an hour to cross....More

Date of experience: January 2019
Thank berty-c
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Dear Berty-c Thank you for your 5* review. Next time you travel with us please try our preium coffee outlet which is fresh coffee straight from the bean. We look forward to welcoming you onboard in the future. Kind regards Rochelle Customer Services

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Questions & Answers
Ask a question
jennieb_za
9 February 2019|
AnswerShow all 4 answers
Response from SwissTony242 | Reviewed this property |
I’m sorry but I haven’t a clue about hire car rules. I can only suggest you ask the hirer directly.
0
Votes
Paula C
8 August 2018|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello Paula, All journeys either by rail or on our ferry services are printed on the one ticket, no need to pick up another one.
0
Votes
Bear_Claire86
29 March 2018|
AnswerShow all 5 answers
Response from Derek A | Reviewed this property |
No, if you have a booking and arrive at least half hour before the boat sails you will get on. I have arrived 10 minutes before the earlier boat leaves and been bumped up many times as I have to leave well in time in case... More
1
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