Waterworks Museum - Hereford

Waterworks Museum - Hereford: Hours, Address, Waterworks Museum - Hereford Reviews: 4.5/5

Waterworks Museum - Hereford

Waterworks Museum - Hereford
4.5
Speciality Museums • History Museums
11:00 AM - 4:00 PM
Tuesday
11:00 AM - 4:00 PM
About
Located next to the River Wye, Herefordshire’s only working museum offers visitors more than you can imagine - it has something for all of the family. Engines, pumps and turbines plus an exciting water park for children and an exhibition focused on Hereford in WW2. Wholly run by Volunteers, the Museum is open every Tuesday (11am-4pm) + some Sundays and Bank Holidays. Please see the Museum website for special events calendar. Free parking, light refreshments, and full disabled access.
Suggested duration
1-2 hours
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The area
Popular mentions

4.5
85 reviews
Excellent
61
Very good
20
Average
3
Poor
1
Terrible
0

Alison J
Exeter, UK36 contributions
Disappointing
Aug 2021
Could be great - but not very well organised. Staff seemed quite confused and nothing actually ready for the opening even though it’s only one day a week! Impressive machines.
Written 26 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Liz R
24 contributions
Splendid morning at the Waterworks Museum
Aug 2021
Although I had been to Hereford many times over the years, I had never made it to the Waterworks Museum - until last week. It was fairly easy to find with plenty of parking. If I had had more time, I would have walked across to the river or looked at the model railway set up nearby.

I enjoyed looking around the displays and learning more about the pumping and cleaning of water locally. There was a vast selection of engines and I will return on a "steam" day. The highlight was talking to the volunteer engineers working on site. One described his time there as "very good for my mental health". I also had some cake and a cup of tea at the cafe.

Once outside the main building, I found the displays on Rotherwas very interesting, with their emphasis on women during the war. I did not have chance to look at the outdoor area for children.

On speaking to my dad, he remembered fitting the gas for some of the displays (when he worked for British Gas) so he will be visiting tomorrow!
Written 23 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Phil H
Bewdley, UK25 contributions
Something for everyone!
Jul 2021
I have been visiting this wonderful museum for around twenty years, and my latest visit on 4th July, accomanied by daughter and granddaughters, was truly excellent. There really is something for everyone, of all ages and all interests, especially when the museum is "in steam". For me, as a retired engineer, it is great to see and study the restored machinery running in the capable hands of the dedicated volunteers, but for kids and grandkids there's also plenty to see and do, including some excellent working models and demonstrations. The outdoor Water Park with its stirrup pumps (squirt Grandad!) water buckets, hand-wheels and all sorts of other attractions is a big draw for the younger visitors. The volunteers who staff the museum could not have been kinder or more helpful, and are to be complimented for the high standards throughout. All the facilities (cafe, toilets etc) are spotless and the whole day was a great success. As Arnold once said... "I'll be back!"
Written 12 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

outinthesticks
14 contributions
Hidden gem
Jul 2020
This is a special place. My boys find it fascinating on many levels its wonderful when the steam is running. Highly recommended experience when its running at full throttle.
Written 16 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Suzanne P
Hereford, UK111 contributions
A blast from the past
Oct 2019
We took a four year old,he loved the play area all the items are water related unfortunately due to the flooding the steam wasn’t running,but overall it was interesting will have to go again. They didn’t charge us for our visit.
Written 5 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to leave a review. Sunday 27 October was an extraordinary day, with the highest level of flooding seen at the Waterworks Museum in over 25 years. This meant we could not steam-up as advertised, which is why a decision was taken for free admission. We are pleased that, nonetheless, you enjoyed your visit and would consider a return on another occasion. Our Calendar of open-days for 2020 will be published in December.
Written 7 November 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

davlorbrad
Cape Town, South Africa100 contributions
Waterworks Museum is Fun!
Oct 2019
Waterworks Museum in Hereford is not dull and is a great venue for a family outing!
Water is a finite resource and most people do not give it a second thought until it does not flow out of the tap! An outing to the Waterworks Museum Hereford on the banks of the River Wye dispels such thoughts. Visitors follow the route of water abstracted from the river and then follow its path through cleaning and disinfecting and on to delivery to consumers. This process involves a great deal of expertise and equipment and it needs to work 24/7. The fun park includes the unexpected catering for young family members who can learn by playing with all manner of devices that squirt and run. There are light refreshments too. An astonishing feature is the fact that the entire sophisticated operation is run 100% by volunteers with no Government subsidies and no salaries to the volunteers. (As a retired engineer I spent longer than many other visitors) They have an excellent website too!
Written 17 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Becky
10 contributions
Lovely afternoon out!
Oct 2019 • Family
We visited the Waterworks Museum on an In Steam day today and what a treat it was. We have two young children and they thoroughly enjoyed watching the engines in motion and some hands on activities too. Luckily we had some dry spells so could go on the water activities outside. Everyone was so friendly and welcoming especially engaging our two young boys! We would definitely return to this hidden gem! We only live 10 minutes away but have never visited, we would definitely return! Would recommend to anyone. Thank you!
Written 13 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to submit your kind review. For a small independent Museum like ours word of mouth recommendation is the best form of advertising (especially in the local community) so please tell your friends about your experience. Kind regards ...
Written 14 October 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stephen453
Cambridge, UK138 contributions
Brilliant
Sep 2019
This is a great place to visit particularly if from an engineering background. There are many exhibits of pumps and engines from bygone ages. If you can plan your visit to when steam is raised so much the better as the big beam water pumps are operational.
Written 3 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to submit your kind review. We have two engine refurbishment projects under way in our workshop currently which will see new displays at the Museum in 2020 and 2021. Kind regards ...
Written 14 October 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

John W
Ilminster, UK59 contributions
Top marks
Sep 2019
This is a site well worth the visit, lots of working exhibits and volunteers eager to explain. We went on a weekday so engines weren’t in steam ( they have special days on Bank holidays etc. ) but still plenty of motion and work being done. I wish I lived closer to this venue as I would be down there every day helping out restoring the many pumps and engines.
There’s a lovely picnic spot at the overflow car back behind the museum with tables and seats.
Written 11 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to submit your kind review. The individuals in our community of volunteers are always keen to take time to show off the engines and pumps they are lovingly restoring and operating. Kind regards ...
Written 14 October 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jemma
1 contribution
Disappointing
Sep 2019 • Family
Today I took my young family to the Waterworks Museum and unfortunately we left disappointed. I was well aware that most of the indoor displays would be unsuitable for children of such a young age. Despite this I was more than happy to pay the £14 admission for my mother and i so that my children could enjoy the outside water park as I know entrance charges are important for the Museum to stay open. When we reached the outside area many of the attractions weren’t working properly. I mentioned this to staff on the front desk and specifically said that I wasn’t complaining as such but letting them know so that they could be fixed for future users. I am well aware that the staff are there in a voluntary basis so I did not want to offend. The lady in charge went to speak to her husband and came back to me with the following comments ‘well they were all working this morning’ and ‘it’s an educational facility, maybe your children are too young’. It was apparent that nobody had been to actually check the facility and that I wasn’t going to get any sort of an apology! If anyone had been to look they would see that the well was jammed, there were no jugs or water for the musical section, the bucket handle was broken in the lever section and therefore unusable, there was no container or water to use sand as drainage and there were broken handles. Some of the others I think had run out of water so were in need of topping up.

Upon leaving, my mother took my children to collect a badge for completing a quiz. A lady behind the desk was happy to engage with my Mum and children but as soon as I joined her the badges were as good as ‘thrown’ on the desk and she turned her back on us very rudely. Clearly constructive criticism is not taken well here!

I’d like to point out hat we had visited before and had a wonderful experience so it is a shame that I feel compelled to write this negative review.
Written 8 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you taking the time to submit your review and by closing your remarks by referring to your earlier wonderful experience even though we did not match that on this occasion, which I was sorry to learn of. Please be assured that the Directors followed up on your remarks with an inspection of the artefacts in the Water Park, which saw maintenance brought forward for a number of the items before our following family open-day. Regrettably, not all visitors use the artefacts with the care they deserve, which explains why there were no jugs by the musical bench and why two of the handles had been removed by our volunteers before the start of the day for safety reasons. There should, however, have been signs in place to explain this. I am sure that you will have a more positive experience should you make a return visit to the Waterworks Museum, but if not then I would always encourage you to ask to speak to the Chairman or a Director of the Museum, as there are always at least two of us on site on every open day. Thank you again for taking the time to let us know of your experience. With kind regards ...
Written 14 October 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Waterworks Museum - Hereford is open:
  • Tue - Tue 11:00 - 16:00

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