Plaza Premium Lounge T4 Departures

Plaza Premium Lounge T4 Departures, London: Hours, Address, Plaza Premium Lounge T4 Departures Reviews: 3.5/5

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Plaza Premium Lounge T4 Departures

Plaza Premium Lounge T4 Departures
3.5
Airport Lounges
This location was reported permanently closed
About
The first independent lounge in London Heathrow Airport Terminal 4 is now open to all travellers. Located a level above Gate 1, the 8,500 square feet lounge is the perfect sanctuary for those who wishes to escape from the crowd and relax before they depart for their next destination. The lounge offers travellers a bouquet of services and facilities including comfortable seating, extensive choices of food and beverage, complimentary Wi-Fi and international newspapers and magazines. Travellers can also enjoy a power nap in our exclusive Private Resting Suites with a refreshing hot shower to keep them on the road. SkySports is now available at our lounge! 2 Private resting suites 3 Shower rooms with full amenities
Suggested duration
1-2 hours
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3.5
174 reviews
Excellent
58
Very good
48
Average
23
Poor
22
Terrible
23

Aslam_Sherif
London, UK739 contributions
Decent Lounge
Oct 2019
I have visited this lounger many time over the years and found this is always clean. They always have enough food choices available to eat. It is never over crowded and there is always space to seat down.
Written 18 June 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DanielleBedfordshire
Bedfordshire20 contributions
Not as advertised!
Feb 2020 • Couples
Not as advertised! No tended bar, only 4 very basic spirits to choose from at the self service table! Any other spirits needed paying for on top of entrance fee. Also states on website you can watch aircrafts taking off, this is untrue! Nice big windows but nothing going on and no where near the runway. Chose this lounge as I wanted a bar to sit at as well as the lounge and when complained to staff they were extremely unhelpful and just told to write a review! Which at the time is of no help at all!
Written 25 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Greetings from Plaza Premium Lounge London Heathrow. Your willingness to share your thoughts on your recent visit is greatly appreciated. Please accept our sincere apologies that your stay was not quite as enjoyable as it should have been. We take great pride in the service and food and beverage offerings provided in Plaza Premium Lounge. I would like to apologise that our staff were not helpful in handling your query at the time in a more reasonable manner. Therefore, the issues you have raised are absolutely of great concern to us and please rest assured that follow-up actions will be made and personally handled by myself, together with our lounge Team. To allow us to obtain more information from you about your visit, it would be much appreciated if you could email me at the address below at your convenience. Thank you once again for writing to us on TripAdvisor. Kind regards, Mario Pineto Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written 27 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Fraser66
Norwich, UK317 contributions
Average for the price
Feb 2020 • Couples
Located near gate 6 of terminal 4.
We have passes for access to lounges but when I noticed it was £35, I was shocked as this isn't worth £35 for upto 3 hours. We have been in lots of lounges as this is quiet basic. Food counter wasn't too bad but very limited on drinks. Wine white or red and lager only once choice, as for beer then no chance.
Hope dont need to travel from Terminal 4 again for a while.
Looks to be lots of places to eat and drink in the terminal that would be cheaper and more choice.
Written 24 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Greetings from Plaza Premium Lounge London Heathrow. Your willingness to share your thoughts on your recent visit is greatly appreciated. Please accept our sincere apologies that your stay was not quite as enjoyable as it should have been. We take great pride in the service and food and beverage offerings provided in Plaza Premium Lounge. Therefore, the issues you have raised are absolutely of great concern to us and please rest assured that follow-up actions will be made and personally handled by myself, together with our Operations Team. To allow us to obtain more information from you about your visit, it would be much appreciated if you could email me at the address below at your convenience. Thank you once again for writing to us on TripAdvisor. Kind regards, Mario Pineto Binelli Mantelli Director of Operations - UK uk@plaza-network.com
Written 25 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

AlisonD
Leicester, UK56 contributions
Great Start
Dec 2019
Started the holiday off perfectly. Nice facilities and relaxing area to sit. The food was of great choice and a great selection of drinks. Its a must before flying.
Written 27 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest Greetings from Plaza Premium Lounge London Heathrow. It was our pleasure to welcome you to Plaza Premium Lounge. Thank you for taking your time to let us know your review. We are so pleased that you enjoyed your stay with us. I am delighted to read your appraisal of the food we have on offer and that you found the environment beneficial. I look forward to welcoming you back soon. Kind regards, Amin Amin General Manager - UK uk@plaza-network.com
Written 3 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Nem
Bristol, UK478 contributions
No tomato juice !
Jan 2020 • Solo
Great lounge and booked via Expida and paid £27 for 3 hours. The bar was actually just some booties of wine and a few spirits on a table and there was a big fridge full of carlsberg. I was really looking forward to having a couple of bloody Mary’s but there was to my disappointment no tomato juice.
Lots of seating both sofa style and also tables and high up benches all with uk plug sockets.
Lovely food, soup , bread, salad, curry, pasta dishes.
Next time I’m in Heathrow I’ll definitely book to come in again really good value for money and nice and peaceful before a 14 hour trip on way to Oz.
Written 21 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest Greetings from Plaza Premium Lounge London Heathrow. It was our pleasure to welcome you to Plaza Premium Lounge. Thank you for taking your time to let us know your review. We are so pleased that you enjoyed your stay with us. I am delighted to read your appraisal of the food we have on offer and that you found the environment beneficial. I look forward to welcoming you back soon. Kind regards, Amin Amin General Manager - UK uk@plaza-network.com
Written 24 January 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Xavier R
London, UK203 contributions
Peaceful Lounge at T4
Nov 2019
As I have a Dragonpass, I took advantage of using the Plaza Premium Lounge in T4 as I had an early Alitalia flight to Rome. Check in staff were very helpful and polite. I was hungry so had scrambled eggs, beans, a couple of crusty rolls and some cheese all good and fresh. Orange juice and coffee were also good. A well run lounge.
Written 19 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest Greetings from Plaza Premium Lounge London Heathrow. It was our pleasure to welcome you to Plaza Premium Lounge. Thank you for taking your time to let us know your review. We are so pleased that you enjoyed your stay with us. I am delighted to read your appraisal of the food we have on offer and that you found the environment beneficial. I look forward to welcoming you back soon. Kind regards, Amin Amin General Manager - UK uk@plaza-network.com
Written 21 January 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

554MichaelA
Birmingham, UK734 contributions
Nice place
Jan 2020 • Solo
Nice place to relax , food is ok as bar and showers , find the lounge next to gate 1, breakfast selection was ok 👍
Written 1 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest Greetings from Plaza Premium Lounge London Heathrow. It was our pleasure to welcome you to Plaza Premium Lounge. Thank you for taking your time to let us know your review. We are so pleased that you enjoyed your stay with us. I am delighted to read your appraisal of the food we have on offer and that you found the environment beneficial. I look forward to welcoming you back soon. Kind regards, Amin Amin General Manager - UK uk@plaza-network.com
Written 3 January 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Tapas P
1 contribution
Very good experience
Dec 2019
Very good experience. The lady at the reception and the staffs in the bar were so nice. However, food was not that great but the range of liquors were reasonably well. One thing I must mention about the shower facility in this lounge. It was exceptionally great.
Written 24 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We regret that our prices did not live up with your expectations. We always strive to enhance the airport experience of every traveller by providing the best services to them, hoping they will find them worth the value. Once again, thank you very much for your review. We will definitely improve and do the best we can for further improvement. We look forward welcoming you back in the not too distant future. Yours sincerely, Amin Amin, General Manager - UK uk@plaza-network.com
Written 31 December 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MrBond42
Bournemouth, UK103 contributions
REALLY poor!
Dec 2019 • Solo
I absolutely would not pay to use this lounge! They want £35 for two hours.

Food selection is about the poorest I have seen in any airport anywhere in the world.

VERY limited selection and absolutely not worth the money. You are better off in the Caviar Lounge as it will be cheaper!!!!
Written 22 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you for sharing your thoughts with us regarding your visit. We regret that your lounge experience did not live up to your expectations. We always try our utmost to enhance the airport experience of every traveller by providing the best service to them, hoping they will find it worth the value. We take great pride in the environment provided in Plaza Premium Lounge. Therefore, the issues you have raised are of great concern to us and please rest assured that preventive actions will be made and personally handled by myself, in collaboration with our Terminal 4 lounge manager. Thank you again for letting us know of your feedback. Kind regards Amin Amin, General Manager - UK uk@plaza-network.com
Written 24 December 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

vincenzo t
Marina di Ragusa, Italy10 contributions
Horrible experience
Dec 2019 • Solo
It is an expensive place to have a nap. Food is mediocre and the choise was underwhelming. But the worst of it was that I had to witness a racist rant coming from a British traveller toward a Muslim family. The staff managed it very poorly, and had the Muslim family removed rather then the racist man who had started the argument. I had to ask the staff to have him removed before anything happened to that racist man.
Written 11 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Valued Guest, Thank you for sharing your feedback with us. We don't condone any racist behavior in our Lounges and please be assured that your comment has been duly noted and an investigation will be conducted. To allow us to obtain more information from you about the above incident, it would be greatly appreciated if you could email me at the address below at your convenience. Thank you once again for writing to us on TripAdvisor. Yours sincerely, Amin Amin, General Manager - UK uk@plaza-network.com
Written 12 December 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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