In the last few months, Euston's concourse has had new train information boards installed. These will take some getting used to. My limited interactions with staff have been fine. The only annoying feature is that quite often, the platform barriers only open 10 minutes or less prior to the scheduled time of train departure.

On 02/12 I visited Euston station to head home to Milton Keynes after a night out in London. It was my first time travelling alone and I felt quite vulnerable at first (side note, it was also freezing cold!). I had just missed my first train on platform one and realised I had a 30 minute wait for the next one so I thought I’d wait it out on platform one. I was absolutely freezing, and looking at TikTok’s on my phone when I was approached by a member of staff on the platform called Abdul. He checked my train ticket and found the correct platform for me, however (me being incapable of knowing where things are) I got lost finding the platform. Luckily I managed to find Abdul again, who then walked me down to the platform. He checked what seat I had booked and decided that he was going to upgrade me just because he was nice and we were having a nice natter on the way to the platform. He spoke to the driver of the train and upgraded me to standard premium, free of charge, then escorted me to my seat and wished me a nice trip home. It’s so rare to find customer service to that extent. He was consistently smiley and helpful, and went above and beyond, which actually made my experience extremely lovely. I went from feeling anxious and vulnerable to being so happy that I smiled the whole way home! I couldn’t be more positive about my experience today! Thank you Abdul (if you’re reading this) ~ it was a pleasure meeting you!

As train stations go it’s functional. Selection of shops and a nice pub to sit and wait in. Not as aesthetically pleasing as St Pancras but easy to read boards and open space. Platforms easily accessible.

Very drab and crowded concourse, which is why they are renovating, but with the snail paced speed of British planning, it could be decades until the new concourse welcomes its first passengers Euston is currently used by tens of millions of passengers as the London base for long distance routes to Manchester, Birmingham , Stoke and Glasgow as well as regional services to Hertfordshire, Northamptonshire and the west midlands. In terms of the passengers, many Muslims use Euston to visit friends and family in Birmingham and Manchester and vice versa and many Jews use the terminal to visit family in north Manchester. Tourists use it to travel between london and glasgow

Clean and shiny station. Well managed. Helpful staff. Busy all the time because its giving you service to travel many of UK cities. Travelled from here to Manchester, Birmingham, Liverpool, Edinburgh and many more. Most of time service on time but you never know when it’s going down and create chaos. Thanks to the companies providing their services like Avanti, LNER etc for comfortable journey. Many eateries and drinking places around as well as hotels.underground and bus terminal next to lt’s door.

This is the station we arrived into and left from on our visit to London. The station is quite basic but has many shops and stalls. There is a big open space in the middle when you can view the boards. There is a lack of seating however - for the size and busyness of the station, there isn't much.

Passenger assistance are always so helpful! They’re calm, cheerful and professional. Darren, you guys rock! Well done on a great job, enjoy the biccies with a much earned break.

First time going to Glasgow Central from Euston. Bit nervous, but was meet by the most professional information staff. Reassuring and so happy to help. Especially Robbie, outstanding costumer service....someone promote him!!

Visited on a recent trip to Lords Cricket ground. Extremely busy station as you would expect. Lots of cafes and bars not too crowded so quite easy to get a drink. The toilets were disgustingly bad they did not flush were crowded and the lock on the door did not work. Horrid experience as far as that goes. Fairly easy to get a Taxi outside information on trains is good.

We visited Euston station on Friday 30th August to return home with my two boys who have severe autism. The boys got stuck and we were unable to move them. A member of staff noticed our struggles and helped to get us to the correct platform and ensured we boarded the train first and were comfortable. Can’t thank them enough they were amazing! Thank you xxx